11 Best Live Chat Outsourcing Companies in India

Do you receive a large number of inquiries outside regular business hours?

Are those inquiries repetitive in nature?

Ensuring a quick response to these types of inquiries is really important for keeping your customer happy as they are the backbone of your business. Those customers are the ones who potentially drive revenue in your business and without them, your business can neither survive nor thrive.

As customers play an important role in your business, their happiness, satisfaction, and loyalty together build the supporting pillars for your business and set you apart in the cutthroat crowded market. 

To ensure that none of these pillars are affected, you must tackle the challenge of overwhelming messages received after work hours and omit the possibility of frequently dealing with the same queries.

In this case, to achieve the level of customer success, fast and reliable customer service is not a choice, but surely a necessity irrespective of your business size. 

Because it’s not just about selling your brand’s uniqueness, it’s more about nurturing relationships to ensure your customers don’t think twice before choosing you over others.

But how do you do that? Is there a smart speaker who can take care of it? Nah, that’s not the case but there is a sure sorted live chat service to serve you well.

While there are various types of customer service like email support, social media support, live chat support, and phone support, it is evident that customers prefer a live chat feature to raise their concerns.

Although I’m not bragging about the fact, still you can see this below-mentioned picture below if you’ve any doubt about that:

Now, as you’ve enough reason to trust the research-backed data, I’ll take you through the best live chat service companies that are currently available in India. But before that, let’s have a short glimpse at how a live chat service can contribute to your business:

✅ Live chat is the most convenient, robust, easy, and fast method to increase your customers’ satisfaction. It has made it possible for you to connect with your clients located in any time zone. 

✅ Additionally, outsourcing live chat can revamp sales by delighting your customers and gaining loyalty while providing a quick, efficient, and personalized experience.

However, to provide the best live chat service experience ever, you must outsource a chat support service that has undoubtedly both reputation and experience. 

With so many options available in the market, you might be wondering who you can trust and thus, it could be an overwhelming process to find out the ideal one. But, hey! Don’t stress, just have a closer look below!

The best 11 Indian live chat outsourcing companies that you can rely on

Ready to discover the creamy layer of the chat service companies? 

I’ve compiled a list of the 11 best live chat outsourcing companies in India, all set up to help you make informed decisions and enhance your customer satisfaction. Let’s dive in👇

AM2PM Support

AM2PM Support is one of the leading providers of chat service companies in India, holding a large and strong record of success portfolio of clients. The company was founded by Mayank Jain and Ankit Kapoor, who have strong knowledge and decades of experience in the outsourcing industry. 

Their team understands the value of your customers’ time and they have well-trained professionals to handle your customer’s objections. They also help you dive into a world of technology with their in-depth expertise that is always evolving through sustainable solutions and strategies. 

All these make AM2PM Support an ideal Indian live chat outsourcing provider that offers faster and cost-effective outsourcing solutions to meet all your business needs.

Now, let’s discuss the factors that can differentiate AM2PM Support from other companies.

👉 Reduce your customers’ waiting time

Have you ever been confused with IVR menus offered by companies or found yourself waiting on hold from any customer service agent? Well, probably your answer is yes.

If these wait times can affect your mindset in a negative way, so do your customers too and this can increase their dissatisfaction level.

To avoid such situations, you need a live chat outsourcing company that can not only reduce wait time but also mitigate your customer complaints to improve client satisfaction.

👉 Elevate your customers’ experience

AM2PM Support is a champion when it comes to smooth your customer experience. They allow customers to engage with virtual live chat agents in real time through text-based messaging, ensuring that your customers feel heard and valued.

Their service offers instant responses to queries related to your products, services, or technical issues. It smoothes your customers’ journey while guiding them from pre-selling to post-purchasing process, and engaging them in a way that they can leave your website satisfied 😊.

👉 Round-the-clock availability for your clients

One of the stand-out features of AM2PM Support chat service company is the 24/7 customer service availability. 

It operates across different time zones, ensuring that your customer receives support whenever they need it. This constant accessibility not only satisfies your customers but also establishes trust in your business one step ahead of your competitors.

👉 Increase deal conversion rate to drive profits

Live chat outsourcing serves as a catalyst in boosting the conversion rate for your business. You might be wondering, how? Let me explain to you.

Imagine you’re about to buy a shirt online, but you have a few questions running in your mind. And at the same time, you won’t want to bother a customer service rep to answer those queries. 

That’s where live chat outsourcing steps in to make a real difference. It’s like having someone right there, ready to answer you promptly and please your mind. And, AM2PM Support exactly does that for your prospective clients and leads as well.

As their live chat support makes the buying process smoother, giving your customers a hassle-free experience, your target audience is more likely to go ahead, make the purchase, and boost the conversion rate.

👉 Leverage cost-effective customer support

Being a businessman, it is very important to save money wherever you can, especially if it’s for outsourcing. 

Outsourcing live chat customer support from AM2PM Support can be a cost-effective strategy for your business. Instead of investing in recruitment, training, and maintaining an in-house live chat support team, you can leverage the expertise of professionals offered by them.

In addition to reducing the expense, their skilled live chat support agents can interact with up to three customers simultaneously. This allows you to allocate resources more efficiently, focusing on core activities while still delivering top-notch customer support.

👉 Get industry-specific expertise

When most other Indian live chat outsourcing companies can focus on a limited number of industries, AM2PM Support includes almost every sector:

• Healthcare.
• Insurance.
• Retail.
• Finance.
• Education.
• Real estate.
• E-commerce and much more.

Pricing module of AM2PM Support

Unlike other companies that ask you tons of questions to provide pricing plans, AM2PM Support live chat outsourcing plans are straightforward and easily accessible, eliminating the need for form submissions.

Service metrics	Startup plan	Growth plan	Upscale plan	Expansion plan	Growbig plan
Availability	6 days, business hours	6 days, business hours	24/7	24/7	24/7
Free chats per day	15	30	45	90	120
One time setup fee	₹2,500	₹2,500	₹2,500	₹2,500	₹2,500
Monthly charge	₹9,999	₹17,999	₹39,999	₹49,999	₹59,999
Charges per extra chat	₹30	₹30	₹30	₹30	₹30
Real human interaction	✓	✓	✓	✓	✓
Chat transcript available	✓	✓	✓	✓	✓
Standard KPIs	✓	✓	✓	✓	✓
Dedicated reports	✓	✓	✓	✓	✓
Shared agent	✓	✓	✓	✓	✓

Review and ratings of AM2PM Support

⭐⭐⭐⭐.9

4.9 out of 5 (27 reviews) by Google.

HelpLama

HelpLama is a customer service company that specializes in live chat outsourcing leveraging years of experience in the field. They can assist you in providing consistent, simple, and personalized experiences to your customers so that you can efficiently reduce customer churn.

What HelpLama offers you?

➡️ HelpLama offers highly skilled professionals to manage your live chat operations efficiently.

➡️ HelpLama hires individual experts and trains them to build a support team that fits your business needs. So you ensure that your customers get the right support.

➡️ They help you to focus on core business by handling and providing unparalleled customer service.

Pricing module

• They offer a customized pricing module based on the availability of your business hours.

Reviews and ratings

⭐⭐⭐⭐.4

4.4 out of 5 (4 reviews) by Glassdoor.

⭐⭐⭐⭐⭐

5 out of 5 (1 review) by Clutch.

Invensis 

Invensis BPO company offers live chat services to ensure that your customers get the best solutions for their inquiries. It has its headquarters in Bangalore and it provides efficient live chat support and services to level up your customers’ satisfaction and help you touch their pulse.

What Invensis offers you?

➡️ Invensis provides an end-to-end live chat outsourcing solution.

➡️ With 24/7 coverage, Invensis ensures round-the-clock availability to address customer queries.

➡️ Invensis integrates advanced technology to enhance the efficiency and effectiveness of live chat operations.

➡️ They also provide many solutions, including human resource management, customer care outsourcing, and data entry outsourcing.

➡️ Moreover, they are experts in the latest technologies and deliver cost-effective solutions to achieve business goals.

Pricing module

• For the live chat process outsourcing price of Invensis, you need to contact the Invensis team.

Reviews and ratings

⭐⭐⭐.9

3.9 out of 5 (76 reviews) by Glassdoor.

⭐⭐⭐.9

3.9 out of 5 (16 reviews) by Trustpilot.

Go4customer

Go4customer is an outsourcing company that provides performance-based and innovative customer support solutions for a range of industries. Although it specializes in chat support, it covers other areas too, likely, phone, email, and social media management to engage your customers.

Their headquarters is located mainly in Jaipur, India, and they have modern infrastructure and skilled staff to provide quality live chat support with their analytical expertise. They have worked with prominent brands, including Relaxo, BSNL, True Balance, RR Electric, and Bharat Petroleum.

What does Go4customer offer you?

➡️ Go4customers specializes in live chat outsourcing services, providing a seamless extension of your customer support team.

➡️ Their service is designed to improve the overall customer experience and expand their lifetime value by providing real-time, quality support through live chat.

➡️ By outsourcing live chat with them, you can step into customer service technology, optimize resources, and focus on core activities while ensuring customer satisfaction.

Pricing module

• For pricing of Go4customer, you need to contact their team.

Reviews and ratings

⭐⭐⭐⭐⭐

5 out of 5 (4 reviews) by Clutch.

⭐⭐⭐.7

3.7 out of 5 (5 reviews) by Trustpilot.

Trupp Global

Trupp Global is a well-known live chat outsourcing firm in Bangalore that provides customer support to small and medium-sized businesses globally. Their live chat outsourcing services can help boost your business profitability while ensuring your customers’ gratification.

With a deeper experience, Trupp Global can provide your business with expertise, workforce, transparency, and a customer-oriented approach to build robust customer service.

What does Trupp Global offer you?

➡️ Trupp Global live chat process outsourcing provides round-the-clock customer support, ensuring 24/7 availability for your customers.

➡️ They focus on quick response times, ensuring timely resolutions and a positive customer experience.

➡️ They provide multilingual call center support to cater to a diverse customer base, facilitating communication in various languages.

➡️ Trupp Global prioritizes data security, employing robust measures to protect sensitive customer information during live chat interactions.

Pricing module

• To access the pricing plan of Trupp Global, you need to fill out the form or contact the Trupp Global team.

Reviews and ratings

⭐⭐⭐⭐⭐

5 out of 5 (3 reviews) by Clutch.

⭐⭐⭐.6

3.6 out of 5 (45 reviews) by Glassdoor.

Octopus Tech

Octopus Tech is one of India’s fastest-leading live chat outsourcing BPO firms. Using their years of industry-level experience, they can provide real-time assistance to your customers, addressing multiple queries, guiding your customers through product choices, and resolving technical issues.

The chat service firm also specializes in providing voice support, and nonvoice services such as lead generation, telemarketing, inbound and outbound call center services, and email support. 

What does Octopus Tech offer you?

➡️ Octopus Tech has well-trained live chat agents to handle all kinds of customer questions and issues, making sure your customers feel heard and supported.

➡️ They use advanced technology to seamlessly integrate live chat into your website or other platforms, making it easy for your customers to reach out and get help.

➡️ They provide detailed reports and analytics, helping you make informed decisions and refine your business strategies. 

Pricing module

• To obtain pricing modules, you must either fill out the form or get in touch with the Octopus Tech team.

Reviews and ratings

⭐⭐⭐⭐.9

4.9 out of 5 (5 reviews) by Clutch.

⭐⭐⭐.2

3.2 out of 5 (11 reviews) by Glassdoor.

 Flatworld Solutions 

Flatworld Solutions is a global outsourcing company that provides live chat support which you can utilize as a lead generation channel. The organization has its Indian offices too to assist you in expanding your market reach.

It helps in increasing visitors’ volume and minimizing their drop off from the site. The company is rendering proactive services to minimize your operational expenses and accelerate lead conversions. They also maintain detailed chat transcripts that will help your business to make strategic decisions.

What does Flatworld Solutions offer you?

➡️ Flatworld Solutions has skilled live chat agents trained to handle diverse customer queries and interactions effectively.

➡️ It seamlessly integrates live chat services into your existing systems for a streamlined customer experience.

➡️ They provide you with insights into live chat performance with analytics to improve customer interactions.

Pricing module

• To access details of the pricing plan, you should reach out to their team, and for that, you need to complete the form.

Reviews and ratings

⭐⭐⭐⭐.7

4.7 out of 5 (23 reviews) by Clutch.

⭐⭐⭐.9

3.9 out of 5 (212 reviews) by Glassdoor.

Helpware 

Helpware helps in providing 24/7 assistance with a cost-effective and reliable chat support service. The firm creates specialized teams that can perform well as per your business requirements.

Hence it offers a customized and wide variety of services such as call center support, computer-aided telephonic interviews, virtual customer service, email support, and chat support. The vision of Helpware is to grow together and scale together by providing a consistent quality customer experience.

What does Helpware offer you?

➡️ Helpware chat process outsourcing aims to boost customer efficiency by resolving issues promptly and reducing customer wait times.

➡️ Helpware offers personalized customer engagement to enhance the overall customer experience.

➡️ They provide 24/7 availability of customer support, so your customers get the solution to their issues and queries at any time.

Pricing module

• To get information about the pricing plan, you need to fill out the form or reach out to Helpware for details.

Reviews and ratings

⭐⭐⭐⭐.8

4.8 out of 5 (42 reviews) by Clutch.

⭐⭐⭐⭐⭐

5 out of 5 (28 reviews) by G2.

MattsenKumar

MattsenKumar has established itself as one of India’s leading providers of live chat outsourcing services. Mike Mattsen and Aarati Kumar, two industrial professionals together launched this outsourcing company which has outlets in Gurugram and Jaipur.

They strive to provide quick, high-quality, and solution-focused services via live chat. It facilitates sustainable value growth and process streamlining to evince a competitive advantage for your business’s success.

What does MattsenKumar offer you?

➡️ The MattsenKumar live chat outsourcing service is scalable, accommodating the evolving needs of your business without compromising quality.

➡️ With MAttsenKumar’s detailed analytical reports, it is easy to see how well your business is doing, helping you modify your next business growth strategies.

➡️ They provide effective customer service strategies to enrich customer engagement so that you successfully expand your customers’ life cycle solely with your brand.

Pricing module

• You can contact MattsenKumar’s sales team and ask them to provide pricing details.

Reviews and ratings

⭐⭐⭐⭐.2

4.2 out of 5 (6 reviews) by Clutch.

⭐⭐⭐.6

3.6 out of 5 (245 reviews) by Glassdoor.

VINDHYA

VINDHYA is one of the leading providers of effective live chat support for your customers irrespective of their location and availability 24/7. They ensure that your customers’ concerns and questions are addressed promptly and accurately.

Their live chat support agents are fully trained to handle both technical and non-technical customer queries. They include product/service information and support for order management, lead generation, help desk, and more. 

What does VINDHYA offer you?

➡️ VINDHYA can provide you with trained professionals to efficiently handle live chat operations, ensuring every aspect of live chat outsourcing benefits.

➡️ It emphasizes a personalized approach to provide responses to cater to individual customer needs.

➡️ VINDHYA focuses on quick response times, ensuring timely assistance for your customers’ multiple queries.

Pricing module

• To access details of the pricing plan, you should either complete the form or reach out to VINDHYA for more information.

Reviews and ratings

⭐⭐⭐⭐.2

4.2 out of 5 (32 reviews) by Glassdoor.

⭐⭐⭐⭐

4 out of 5 (564 reviews) by Google.

Outsource2india

Outsource2india is an advanced outsourcing service provider in India having its headquarters in Bangalore. They provide chat support services that can help boost sales by robusting your customer support to a newer height.

They strive to make your chat support services scalable compared to your competitors by securing 24/7 reliable service, multilingual support, and real-time traffic analysis with their experienced executives.

What does Outsource2india offer you?

➡️ They provide well-trained and skilled professionals not only to handle your customer interactions but also to level up customer service management.

➡️ Outsource2india uses the latest technology to make sure your customers have a modern and smooth interaction every time.

➡️ They provide customized approaches that can fit your business needs and meet your requirements. 

Pricing module

• For the pricing plan of Outsource2india, you need to fill out the form or contact their team.

Reviews and ratings

⭐⭐⭐⭐.8

4.8 out of 5 (3023 reviews) by featuredcustomers.

⭐⭐⭐⭐.9

4.9 out of 5 (11 reviews) by Google.

Increase your customer satisfaction & gain their loyalty with a top Indian live chat service company

According to the Statista 2022 report, it is evident that 61% of U.S. customers prefer to chat with an agent over any other communication method. Although this is a country-specific scenario, it doesn’t mean that the same preference is not anywhere else in the world.

No matter whether your broad customers are based in India or you have already captured the global market, you should prioritize your customers’ preferences to dive deeper into a trustworthy engagement.

Suppressing the chaotic process of multiple queries of a single customer or indulging yourself in addressing repetitive concerns is not a cakewalk at all. The reason why a live chat outsourcing company takes center stage and ensures a personalized customer experience.

But as you know, a thoughtful decision on outsourcing can not only save you from burning financial resources but also leverage your benefits with expert reps, likely, from AM2PM Support.

This will help you to understand new business imperatives and deliver excellent service, even during off-working hours or holidays. This brings a new perspective to the table to execute the long-term customer experience and make them loyal.

You already have plenty of reasons to discuss your priorities in more detail with their team, so just don’t delay more to place your finger on booking a free demo call with AM2PM Support.