Suppose you’ve started a company and introduced a high-quality product to the market, carefully considering factors like quality, pricing, and delivery. Your product competes strongly, and the company’s revenue grows daily. However, as time goes on, you start facing challenges in addressing customer queries due to reasons such as:
- Limited manpower
- Customers calling after hours or on holidays
- Lack of expertise on your team to handle specific queries
- High call volume leading to busy lines
- Absence of key employees who manage customer support
Any of the above reasons is enough to leave customers dissatisfied with your business, disregarding all other benefits and driving them to choose a competitor.
To prevent this and keep your business running smoothly, consider hiring a professional outsourcing company. With a reliable call center outsourcing partner, you’ll have 24/7 support to handle customer queries, ensuring someone is always available to assist, even during holidays or while you focus on other projects. So let’s quickly move to the listicles.
List of top 13 call center outsourcing companies in Kolkata to handle your customer queries
- AM2PM Support
- WERVAS
- Smart Call Center Pvt.Ltd
- Concentrix
- Vishnu Solutions
- Mahe Technologies Pvt Ltd
- Indopremier Infotech
- ERLENDIS SOLUTIONS INDIA PVT LTD
- Task Virtual
- Kankei
- V3 Outsourcing Sol Private Limited
- Skytel Outsourcing
- Anupam Technologies Pvt.Ltd
AM2PM Support
Founded by CA Mayank Jain and Ankit Kapoor, AM2PM Support is a top-tier call center outsourcing company in Kolkata serving clients across India. With a proven record of success and an extensive portfolio, AM2PM Support has become a trusted partner for businesses seeking expert customer service solutions across various industries.
What sets AM2PM Support apart is its dedicated team of specialists across multiple fields who understand business needs in unique ways. This expertise allows them to create customized service plans to drive rapid business growth, making us the ideal partner for handling all your outsourcing requirements swiftly and affordably.
Why choose AM2PM Support?
AM2PM Support is not just another outsourcing company. They customized their services precisely to each client’s needs, leveraging our team of experts to deliver exceptional customer support. Their commitment to security and confidentiality ensures that your data is protected according to strict industry standards and protocols. With advanced safeguards, they protect your information from both internal and external threats, so you can trust them that your business is in safe hands.
Key features of AM2PM Support
- Budget-friendly solutions: Affordable pricing packages to suit your business needs.
- Expert team: A highly skilled team to deliver consistent, high-quality service.
- Data privacy: Strict protocols for data security and confidentiality.
- 24/7 Support: Around-the-clock availability to handle queries at any time.
- Customized approach: Tailored solutions for unique business requirements.
When It comes to call center outsourcing companies in Kolkata, AM2PM Support stands out. Why?
With their 24/7 service, multilingual support, and different customer service channels, AM2PM Support ensures a seamless customer experience. Utilizing the latest technology, they optimize your business operations to deliver fast, reliable, and personalized customer service.
Services offered by AM2PM Support
- Round-the-clock customer service: Ensuring 24/7 support for increased customer satisfaction.
- Inbound and outbound call handling: Skilled management of inquiries, technical support, lead generation, and surveys.
- Multilingual support: Breaking down language barriers to improve the customer experience.
- Omnichannel support: Consistent support across phone, email, live chat, and social media.
- Advanced technology and tools: Streamlining operations for efficient customer service.
- Personalized customer service: Delivering tailored assistance to make every customer feel valued.
- Cost-effective pricing plans: A range of flexible pricing options to fit your budget.
Flexible Pricing Plans at AM2PM Support
AM2PM Support offers transparent pricing with five distinct plans, allowing you to choose based on your specific requirements. Here’s a breakdown:
| Service metrics | Startup plan | Growth plan | Upscale plan | Expansion plan | Growbig plan |
| Availability | 6 days, business hours | 6 days, business hours | 24/7 | 24/7 | 24/7 |
| Free minutes per day | 60 | 120 | 240 | 360 | 480 |
| One-time setup fee | ₹2,500 | ₹2,500 | ₹2,500 | ₹2,500 | ₹2,500 |
| Monthly charge | ₹9,999 | ₹17,999 | ₹39,999 | ₹49,999 | ₹59,999 |
| Charges per extra minute | ₹9 | ₹9 | ₹9 | ₹9 | ₹9 |
| Real human interaction | ✓ | ✓ | ✓ | ✓ | ✓ |
| Recording availability | ✓ | ✓ | ✓ | ✓ | ✓ |
| Standard KPIs | ✓ | ✓ | ✓ | ✓ | ✓ |
| Dedicated reports | ✓ | ✓ | ✓ | ✓ | ✓ |
| Shared agent | ✓ | ✓ | ✓ | ✓ | ✓ |
Review and ratings of AM2PM Support
- 4.9 out of 5 (27 reviews) by Google
Wervas
Founded in 2016 in Kolkata, Wervas is one of the leading outsourcing call center service providers in Kolkata that serves small to medium-sized businesses, startups, and individuals.
The company offers virtual assistants services, web design and development, and search engine optimization services. Whether you are looking to create remarkable experiences for your customers or grow your business with digital solutions you will find everything under one roof.
Smart Call Center
Founded in 2006 in Kolkata, Smart Call Center solution pvt. Ltd is a leading call center in Kolkata that helps in getting funding easily from top lending institutions all over the world.
The company offers a range of outsourcing services, including IT BPO, call center, help desk, and ticket management support.
Concentrix
Founded in 1983 in America, Concentrix is one of the largest call center outsourcing companies in India. It was a subsidiary of SYNNEX Corporation till 2020 and now one of the leading global providers of customer experience in solution and technology.
The company offers services in CX strategy, experience design, digital platforms, automation and operations, enterprise modernization, data and analytics, and content trust and safety.
Vishnu Solutions
Vishnu Solutions is a prominent call center in Kolkata, committed to providing high-quality call center services. With a focus on excellence, Vishnu Solutions offers a range of services to meet various business needs.
The company specializes in market research, customer support, and help desk outsourcing, delivering effective solutions to improve customer satisfaction and streamline operations.
Mahe Technologies
Mahe Technologies Pvt. Ltd., established in 2016, is a telesales company specializing in BPO and IT solutions across India and the UK. Known for its unique and strategic approach to customer satisfaction, Mahe Technologies builds long-lasting, profitable relationships that bring long-term value to its clients.
The company provides a range of services, including lead generation outsourcing, B2C telemarketing, and customer surveys, all tailored to meet your diverse client needs and drive business growth.
Indopremier Infotech
Indopremier Infotech is a SaaS-based, no-code Conversational AI platform that helps insurance carriers and fintech companies boost digital sales, automate inbound and outbound calls, and deliver exceptional and personalized customer service.
The company offers comprehensive 360-degree customer support, including email and chat support, appointment setting, AI-powered chatbots, inbound and outbound call center services, and market research.
Erlendis Solutions India
Erlendis Solutions is a Kolkata-based integrated call center outsourcing company that combines the best available technology, processes, and talent. As a call center, its mission is to provide high-quality customer service BPO through a dedicated contact center.
The company offers a range of services, including inbound and outbound call center support, lead generation, help desk services, construction-related customer support, and telephonic surveys.
Task Virtual
Task Virtual, founded in 2016 in Kolkata, is a leading outsourcing company specializing in outbound call center outsourcing. With a mission to provide the invaluable gift of time, Task Virtual offers cost-effective call center solutions tailored to meet the needs of businesses across diverse sectors.
The company’s services cover a wide range of tasks, ensuring efficient support for clients in all industries, helping them focus on core operations while Task Virtual handles the rest.
Kankei
Kankei is one of the leading call center outsourcing companies established in 1998 in Kolkata, serving clients across India. The company aims to provide tailored solutions to meet the needs of large multinational and domestic companies, focusing on their key stakeholders.
Kankei offers a variety of services, including consumer call center, trade call center, human resources call center, and ESG-related services.
V3 Outsourcing Sol Private Limited
V3 Outsourcing is a leading BPO provider offering world-class solutions to entrepreneurs, startups, and SMEs around the globe, helping them establish dedicated and beneficial relationships with their clients. Founded in 2013 in Kolkata, India, V3 Outsourcing is committed to delivering exceptional service.
The company offers outbound and inbound call center services, chat support, data entry services, as well as design and development solutions.
Skytel Outsourcing
Skytel Outsourcing is a BPO call center company in Kolkata that is part of the Skytel Group of Companies based in Australia. It helps its clients maximize the benefits of outsourcing by offering a broad spectrum of services and solutions.
The company provides software development, web development, telemarketing services, and call center services.
Anupam Technologies
Anupam Technologies Pvt. Ltd. is an outsourcing BPO founded on the belief that the BPO industry is not solely about “outsourcing.” Instead, it represents a continuous process of growing one’s business by acquiring new customers, retaining existing ones, and providing service excellence—a winning formula that yields significant dividends.
The company offers data entry services, e-support services, finance and accounting management services, data conversion services, and call center services.
Grow your business with one of the best call centers companies in Kolkata
Customers are essential for any business because they drive revenue and growth. In India, people often say that to succeed quickly and stay in business for a long time, companies should treat customers like gods. AM2PM Support follows this idea and provides excellent service as one of the best outsourcing partners.
In today’s competitive market, keeping customers happy is very important. Good call center solutions help businesses handle questions, complaints, and requests effectively. AM2PM Support offers smart call routing, support through different channels, and real-time data analysis to improve operations and enhance customer experiences.
By outsourcing to AM2PM Support, businesses can respond to customers faster, reduce customer complaints, and solve issues efficiently, which helps build a good reputation and attract new clients.
Book a free call with AM2PM Support today to improve your customer service!
