Small Business Customer Service Outsourcing: 5 Mistakes to Avoid
Some common mistakes to avoid while outsourcing customer service are basing decisions on price, ignoring outsourcing contracts and skipping policies and procedures.
9 Best Call Center Outsourcing Companies in India
The call center market in India is growing at a massive rate. The best call center companies in India have been providing services globally.
5 Benefits of Outsourcing Customer Service That Are Too Good to Ignore
Outsourcing customer service helps your firm in managing resources, assisting employees, increasing efficiency, satisfying customers, and cutting costs.
Beginner’s Guide to CSaaS: Customer Support as a Service
Learn everything there is to know about Customer Support as a Service (CSaaS) and how to develop a good customer support team for your company.
Outsourcing Customer Service: Pros and Cons You Must Consider
Outsourcing customer service has pros like saving resources, better coverage, customer satisfaction and cons like poor communication, security risks etc.