AI has developed a lot in the previous year and has given a certain push to businesses. For the customer service department, AI call center software has become the game changer in today’s competitive environment.
As a business owner, you can’t afford to miss important calls and customer looks from the one who listens and understands their needs and wants. If your team is still working under pressure, long waiting queues just increase, and they can’t handle the workload, then AI voice agents, AI call center software, is the best solution.
There are many Natural Language Processing (NLP) and Large Language Model (LLM) agents and models that automate your work, support operations faster, and enhance workflow performance.
That’s the reason many businesses started implementing new technology in their business. If you are still not aware of them. For you, I have made a curated list of top best AI call center software that you can leverage to achieve the best results.
11 best AI call center software solutions powering customer support
Call centers have multiple tasks to perform, and many times it becomes difficult to manage things, calls and follow-ups get missed. Staff get involved in manual work, and customers wait in long queues to connect.
In this situation, businesses need reliable software that supports their workflow. For you, I have created a list of the 11 best AI call center software to improve customer support.
AM2PM Support AI voice agent
AM2PM Support AI voice agent is one of the best solutions designed for every type of businesses and, contact centers, and customer service. This AI agent is made to manage your overall workload. In simple terms, it automates your work and effortlessly handles all your business calls.
Our AI agent covers all omnichannels, the best thing you can easily integrate with your current working systems, like CRM systems, Salesforce, and HubSpot.
The LLM model is used, which focuses on understanding the intent of the user. You can use AI agents in your inbound and outbound services.
Furthermore, it provides 24/7 work support, which means not a single call is gonna miss. Can handle customer queries and record calls after business hours without being exhausted. Easily manages large volume calls, whether 10 to 100, best fit for large-scale business.
Sounds more human and speaks multiple languages, not like old IVR-style interactions. AI voice agents give a solution in real time, with no need for scripts, just real talk, real solution.
Key features of AM2PM Support AI voice agent
24/7 AI voice support
Customers don’t follow working hours, they can connect for queries anytime. The AI voice agent provides uninterrupted 24/7 assistance. Ensuring that no call gets missed, the AI voice agent gives customers instant support and performs effortlessly.
Human-like conversations
Customer preferences change over time, they want interactive results. To build trust and connect with the target audience, natural conversation is much needed. AI voice agents interact in a human tone in every interaction, making conversation more personalized and engaging.
Inbound call handling
Managing inbound calls becomes a difficult task at a large scale. An AI voice agent easily manages and answers customer queries, plus forwards calls to the right department without missing things and unnecessary delays.
Multichannel support
Businesses do not only use one platform for communication, they work across different platforms, constantly increasing query needs, multichannel support, and an AI voice agent handling live chat, email tickets, and more from a single dashboard, improving overall management.
Sales and lead qualification
Handling sales inquiries and lead qualification manually takes time and increases the workload for support teams. An AI voice agent can easily manage workload, handle sales calls and onboarding, maintain records, and schedule appointments.
Complaint resolution
Customer complaints require quick attention and empathetic communication to maintain trust and satisfaction. An AI voice agent conveniently manages traffic queries while understanding the customer’s intent, responding with empathy. That not only gives them a solution but also strengthens brand reputation.
Best for
- E-commerce brands
- Healthcare & clinics
- Real estate agencies
- Law firms
- Hotels & hospitality
- SaaS & tech companies
- BPO/customer support companies
Why businesses choose AM2PM Support call center software
AI technology has changed the entire call center ecosystem. First, businesses use traditional IVR systems, which are slow and repetitive, asking for pressing numbers. Customers had to wait a lot to ask for their support. That thing is not good for user experience.
Today’s customers need a better user experience, they cannot wait in a longer queue for their questions, and human teams face work pressure in managing large volumes of calls, which results in missing important business calls.
Businesses started trusting AM2PM Support AI voice agent because it helps automate the ongoing repetitive tasks supporting large volume calls, whether working on a working day or holidays, 24/7 customer support benefits growth.
Customers get real-time answers, AI voice agent understanding customer intent makes user experiences outstanding. For smoothing workflows, managing large volumes of calls, and 24/7 performance support, the AM2PM Support AI voice agent becomes the right solution.
Address
Plot No 13, GT Karnal Rd, State Bank Colony, SBI Colony, Derawal Nagar, Gujranwala Town, Delhi, 110009
Pricing
One thing that really makes AM2PM Support’s standout is their pricing is clear and upfront. For pricing details, you can connect for a consultation.
AM2PM Support reviews
4.9 out of 5 by Google
Genesys Cloud CX
Genesys Cloud CX is one of the best cloud contact center software solutions. Provide support to businesses in their calls, chats, emails, and WhatsApp, all covered in one solution. It’s an API-based setup, so you can connect with your current working systems. Apart from that, it can also manage website queries through a live chat outsourcing service supporting overall operations.
This platform may be a suitable option for large-scale businesses because its advanced technology helps in automation and reduces repetitive tasks. You can track or manage performance and deliver a better user experience.
Supports multiple languages and easily manages large volumes of calls.
Genesys pricing
- CX1: $75/user/month (voice support & IVR features)
- CX2: $115/user/month (omnichannel customer support)
- CX3: $155/user/month (advanced workforce engagement & analytics)
- CX4: $240/user/month (enterprise AI-powered customer experience)
Genesys Cloud CX reviews
4.4 out of 5 by G2
Five9
Five9 is a popular choice among support departments. It is a cloud-based platform where you can manage your customer service and receive fast and smart solutions.
They use NLU (Natural Language Understanding), which understands the intent of the customers to give natural responses like humans.
With easy integration, you can connect with your Salesforce and ServiceNow. Plus, they also offer intelligent routing, virtual agents, and workforce management tools. This platform can be useful for people looking for e-commerce support services.
Five9 pricing
- Digital: $119/user/month (chat, email, SMS & social support)
- Core: $159/user/month (voice + omnichannel support)
- Plus: Custom pricing (advanced AI & CRM integrations)
- Pro: Custom pricing (workforce engagement management features)
- Enterprise: Custom pricing (full-scale enterprise contact center solution)
Five9 reviews
4.1 out of 5 by G2
Yellow.ai
Yellow.ai is a popular call center platform where an AI voice agent offers voice capabilities that manage customer interaction, covering all the channels of communication.
It can analyze customers’ previous data and understand the intent of customers based on that to provide the right solution. Customers can expect customized interaction at the time of connection.
Yellow.ai speaks multiple languages and is trained to record and summarize conversations after working hours, offering 24/7 customer service. Apart from that, their platform allows businesses to create their own agents and connect them with their system.
Yellow.ai pricing
- Free Plan: 500 chat sessions/month with limited AI agent features
- Enterprise Plan: Custom pricing based on AI agents, channels, automation, and usage needs
- Supports 35+ channels, including chat, voice, email & SMS
- Pricing depends on AI agents, conversations, integrations, and automation scale
Yellow.ai reviews
4.4 out of 5 G2
Gnani.ai
Gnani.ai is a recognized platform that offers AI to understand the needs of customers, interact with them, and enhance experience.
They are based in Bangalore and specialize in voice bot technology. You can create triggers, manage workflows, and help you to work in different communication channels.
Missing the conversation is a sign of bad customer service. To solve this, it can speak in multiple languages and handle multiple tasks, maintaining records, scheduling appointments, and FAQ bots. And the Gnani.ai marketing solution is used widely for sales.
Gnani.ai pricing
Gnani.ai does not publicly disclose its pricing. Businesses need to contact the Gnani.ai sales team for a custom quote based on call volume, AI agent requirements, integrations, and enterprise support needs.
Gnani.ai reviews
3.4 out of 5 by Glassdoor
Uniphore
Uniphore is one of the best AI voice agents. Their AI agent is made using GenAI and agentic capabilities that help in providing faster responses. This AI model is a decision maker and reduces repetitive tasks.
Uniphore is designed with an LLP-powered model, tested and released to handle customer queries, provide automation understanding of the context of conversation, and adjust tone accordingly.
Helps automate repetitive tasks and multi-step workflows effortlessly with any third-party system.
Furthermore, it is easy to monitor and track performance. Helps businesses deliver faster and more convenient customer service.
Uniphore pricing
Uniphore follows custom enterprise pricing and does not publicly list its plans. Businesses can contact the Uniphore sales team for pricing based on AI automation needs, integrations, and customer support scale.
Uniphore reviews
4.5 out of 5 by G2
Talkdesk
Talkdesk is a popular call center platform. Where you can create customer service and call centre setup. It offers multiple AI tools. It’s a cloud-based AI-powered system.
Effortlessly connect and give a response via email, chat, or call. Focused on covering all omnichannel customer service activity without sacrificing technical depth.
You can create a workspace, customize an agent, and allow it to cover different industries. It also offers AI automation, self-service bots, workforce management, analytics, and no-code customization tools for faster operations.
Talkdesk pricing
- Digital Essentials: $85/user/month (digital customer engagement & CX automation)
- Voice Essentials: $105/user/month (AI-powered voice support & routing)
- Elite: $165/user/month (advanced workforce management & analytics)
- Industry Experience Cloud: $225/user/month (industry-specific enterprise CX solutions)
- Government Edition: Custom pricing
Talkdesk reviews
3.2 out of 5 by Glassdoor
CloudTalk
CloudTalk is an established industry player, it’s a cloud-based call center platform. Created for the customer service and sales department.
The platform can handle a large volume of conversation and support multiple languages. Smooth and easy in implementation, you can connect with our CRM and helpdesk tools.
Their AI analyzes speech, maintains records, and offers useful features like smart routing, call tagging, and voicemail transcription.
It can be a perfect option for growing teams wanting to improve performance.
CloudTalk pricing
- Lite: $19/user/month (basic business phone system)
- Starter: $25/user/month (calling & inbound support features)
- Essential: $29/user/month (advanced routing, IVR & integrations)
- Expert: $49/user/month (analytics, automation & enterprise support)
- AI Receptionist: Starts at $99/month
- AI Specialist Agents: Starts at $349/month
CloudTalk reviews
4.5 out of 5 by G2
Aircall
Aircall is a reliable choice for support teams. It’s an AI-powered platform focused on the automation of workflows and intelligent voice agent support.
Smooth integration easily connects with CRM, helpdesk, and other business tools. Create a right sync between customer conversations and customer data across your systems.
It helps teams manage calls, SMS, chats, and WhatsApp conversations from one platform, making customer support faster and more organized.
It is a flexible AI call center software suitable for startups and remote teams.
Aircall pricing
- Essentials: $30/license/month (business calling, IVR & integrations)
- Professional: $50/license/month (advanced analytics, smart routing & CRM integrations)
- Custom: Contact Sales (enterprise communication & AI-powered support solutions)
- AI Voice Agent: Starts from $0.19/minute
- AI Assist Add-on: Starts at $9 license/month
Aircall reviews
4.4 out of 5 by G2
NICE CXone
NICE CXone is a leading solution in this space, it is a technical platform regarding workforce management and analytics.
It offers a personalized experience to customers through its “Enlighten AI,” which analyzes overall interactions, understands the context, and then has a conversation with the customer.
The platform also provides AI-powered insights to help businesses improve customer service operations.
It is trained and built on the largest customer data to deliver a better customer experience. Its flexible cloud-based platform easily integrates with the current working system.
NICE CXone pricing
- Digital Agent: Starts at $71/user/month (digital customer engagement)
- Voice Agent: Starts at $94/user/month (AI-powered voice support & IVR)
- Omnichannel Agent: Starts at $110/user/month (voice + digital channels)
- Essential Suite: Starts at $135/user/month (quality management & supervision)
- Core Suite: Starts at $169/user/month (AI workforce management & analytics)
NICE CXone reviews
4.4 out of 5 by G2
PolyAI
PolyAI is one of the best AI voice agents for customer support and is considered a reliable solution. It naturally delivers human-like interactions.
The platform can handle a large volume of conversation and support multiple languages. It can easily integrate with your current working systems.
Their platform allows users to create an assistant agent to handle daily challenges. PolyAI offers deep analytics and configurable voice experiences, allowing businesses to go live relatively quickly.
PolyAI pricing
PolyAI follows custom enterprise pricing and does not publicly list its plans. Businesses can contact the PolyAI sales team for pricing based on AI voice agent requirements, call volume, integrations, and customer support operations.
PolyAI reviews
4.3 out of 5 by G2
AI call center software comparison table
The table below gives a quick overview of the top AI-powered call center platforms for businesses, customer support teams, and growing enterprises.
| Platform | Best For | Key Features | Integrations | Pricing | Reviews |
| AM2PM Support AI Voice Agent | Businesses, customer support teams, BPOs | 24/7 AI support, multilingual conversations, inbound/outbound calling, multichannel support, lead qualification | Salesforce, HubSpot, CRM systems | Custom pricing | 4.9/5 Google |
| Genesys Cloud CX | Large enterprises | Omnichannel support, workforce analytics, AI automation, IVR | API-based integrations | Starts at $75/user/month | 4.4/5 G2 |
| Five9 | Customer support departments | NLU technology, intelligent routing, virtual agents, workforce management | Salesforce, ServiceNow | Starts at $119/user/month | 4.1/5 G2 |
| Yellow.ai | Businesses needing multilingual AI support | AI voice agents, conversation summaries, automation, omnichannel communication | CRM & enterprise systems | Free plan + custom pricing | 4.4/5 G2 |
| Gnani.ai | Voice bot automation & sales teams | Multilingual voice bots, workflow automation, appointment scheduling | Enterprise integrations | Custom pricing | 3.4/5 Glassdoor |
| Uniphore | Enterprises requiring GenAI automation | GenAI workflows, conversational AI, automation, analytics | Third-party business systems | Custom pricing | 4.5/5 G2 |
| Talkdesk | Omnichannel customer service | AI automation, analytics, self-service bots, no-code customization | CRM & support tools | Starts at $85/user/month | 3.2/5 Glassdoor |
| CloudTalk | Growing support & sales teams | Smart routing, voicemail transcription, analytics, multilingual support | CRM & helpdesk tools | Starts at $19/user/month | 4.5/5 G2 |
| Aircall | Startups & remote teams | AI voice support, SMS, WhatsApp, workflow automation | CRM & helpdesk tools | Starts at $30/license/month | 4.4/5 G2 |
| NICE CXone | Workforce management & analytics | Enlighten AI, analytics, workforce tools, omnichannel support | Cloud-based integrations | Starts at $71/user/month | 4.4/5 G2 |
| PolyAI | Human-like AI voice support | Conversational AI, multilingual support, analytics, fast deployment | Existing business systems | Custom pricing | 4.3/5 G2 |
Features to look for before choosing a call center software
Before choosing call center software, there are some important features that you must look for to determine the success of your implementation.
Smart IVR
The smart IVR feature quickly transfers the call to the right departments and understands the voice commands. In simple terms, it is a door where a person speaks.
Real-time transcription
This feature helps in creating summaries and records in real time during a conversation. making it easier to review calls, maintain records, and train agents.
CRM Integrations
CRM integrations connect support calls with customer details, customer history, purchase details, and previous interactions. Benefits of personalization and faster response.
Reporting dashboard
It gives the business an overview of performance at the dashboard. You can track customer support operations in real time through charts, graphs, and performance data.
Ready to choose the best AI call center software?
AI is transforming businesses and changing the way to handle tasks more efficiently and smoothly. Now there is no need to hire a large team to handle your call center operations and customer support.
An AI voice agent and AI call center software automate repetitive tasks, manage large volumes of calls, and deliver the best solution to issues. It is important because today’s competitive market needs quick response, personalized interaction, and smooth service experiences, and AI-powered platforms make that possible.
Choosing the right AI call center software depends on your company’s size, budget, call volume, integration needs, and automation goals.
It should cover all channels, be smooth in integration, and have key features, smart IVR, CRM integrations, real-time transcription, analytics, multilingual support, and workflow automation. These features can directly improve both customer satisfaction and team productivity.
All these qualities you will have in one AM2PM support voice agent and support for customer service and call centers. With the AM2PM Support AI Voice Agents, you can automate calls, manage customer queries 24/7, and manage performance by cutting repetitive tasks.
Book your free call with AM2PM Support. Let’s work together to scale your business and give customers what they want, someone who understands and listens.
