Frequently Asked Questions

Unleash your curiosity about AM2PM and get to know us better!

When you say 24*7 do you actually mean it 24*7?

Yes, It means round the clock; we are committed to offer support whenever and every time you need.

Do you use own chat platform?

No, For convenience and extra security, we use client’s own platform for all chat support. In case of absence of such platform, we can aggregate a third party platform for the same.

How would i know if you are doing any dummy chats?

You will have full access to every one of the moment subtleties identified with visits done by our leaders. Our group is committed to give top notch administration to every one of our customers. We believe more in procuring a customer instead of acquiring from customer.

How many days are needed for initial training?

To clarify our sop we need 24 hrs and it relies upon your item preparing. Our group of experts are prepared to comprehend the most unpredictable item and cycles.

How many days training will be needed in case of any changes or alteration?

Our point is to give you most ideal help and convey according to your assumptions, our base number of specialists to offer will be the bundle chosen, yet if there should arise an occurrence of any crisis, we will not put this as a detour to deal with the circumstance.

How many account managers or executive you assign for our company?

Our point is to give you most ideal help and convey according to your assumptions, our base number of specialists to offer will be the bundle chosen, yet if there should arise an occurrence of any crisis, we will not put this as a detour to deal with the circumstance.

How will you charge us on the off chance that you are utilizing our talk platform?

We have kept our charging agent wise which targets keeping the evaluating less difficult and straightforward. We don’t mean to zero in on miniature boundaries to charge our customers.

Onboarding related FAQs

How can I register with AM2PM to get your services?

To register, kindly snap on ‘reach out’ on our landing page or email us at info@am2pmsupport.com

Do you provide any type of trial for your services?

Going with the idea of administrations we offer, it’s anything but workable for us to give the path. However, we comprehend the underlying delay and thus we give month to month offers too.

How will I train your team regarding my services?

We will be arranging series of day-by-day video calls of your group with our leaders and record chiefs for training and learning reason. We have a straightforward cycle to getting download of the help/item. We have starting preparing handbook and it relies upon the preparation material you can offer.

Installment process related FAQs

What will be the billing cycle?

Billing cycle will rely upon the arrangement picked. In case you have decided to pay month to month the charging cycle will be from the date of start.

Are there any hidden charges besides the cost of package opted by me?

Our valuing strategy is basic subsequently we don’t have any secret charges for our items.

Do I need to pay the amount in advance or is it a postpaid service?

It’s a prepaid assistance and the help rental should be paid ahead of time.

Process related FAQs

How many executives will be assigned for my business?

Our centre is to convey the undertaking on schedule, the tally of chiefs on your venture will rely absolutely upon the amount of the errand and date of conveyance.

What is your business continuity plan?

We report all aspects of training given to us by your group so that if there should arise an occurrence of any representative attrition, someone else can proceed with your work on immediate effect.

How do you address immediate change/alteration in my product?

We will do whatever it takes not to hamper the continuous undertaking or to give least conceivable disturbance in the help through our equal preparing instrument.

Do you provide onsite training or offsite training?

All our trainings will be provided through web. To give round the globe administration, it will not be monetarily possible to request nearby preparing.

Information entry related FAQs

How do you ensure safety and integrity of data of my business?

We have an end to end scrambled framework for security of your information. Access to that information is given to individuals assigned for the task according to the existing strategy of our organization. Therefore, we assure our customers of 360° security.

How I will be able to access logs and details of people coming for chat/call through your system?

A unique login will be given to you where you will have access to all the information and reports created for administrative reasons.

Do you provide any kind of specific management reports using the data?

Multiple reports will be given to show you the advancement of the task. Other than that we provide assistance if you want specific information from our side which is not mentioned in the report.