The Customer Delight Blog

Complete guide to live chat outsourcing for faster, more responsive, and efficient 24/7 customer service and faster resolution of customer complaints.

Live chat outsourcing service can benefit your business in more ways than you can expect, beyond 24/7 customer support & cost-effective service management.

Wondering how you can supercharge your customer service & turn your customers into loyal fans? Well, these seven customer service management tips can help.

24/7 customer service helps your company generate round-the-clock sales, builds your reputation, and sets you apart from the competition.

Providing personalized customer service is important to delight your customers and retain them. But how can you provide personalized customer service? Well, we have got 5 best tips for you.

Good customer service can help you delight your customers with excellent experience, improve your business growth & stay one step ahead of your competitors.

Understand the cost of outsourcing call center operations of your business & how BPO services can help you save overall cost of customer service & support.

Manage unexpected and overflow calls with nine actionable tips and an ingenious solution. It is what you need for happy customers.

Understand the pros and cons of outsourcing call center services and see if it’s what you need to grow and retain your customer base.

Benefits of outsourcing call center services aren’t limited to saving some dough and boasting 24/7 support. See what more your business can enjoy with call outsourcing.

Outsourcing out of hours live chat for 24/7 service & support can make your customers happy with your business ultimately driving your brand to grow further.

What’s the difference between in-house live chat support and outsourced live chat services
and which one you should choose for your business? Let’s find out.

Effective customer service goes beyond the product.  Especially for the B2B businesses, where 86% of customers are willing to pay more for a better service experience. It should prompt you to bring customer service to the front and center if it already isn’t. And...

To retain your customers and protect your brand reputation, you must know well how to deal with your customer complaints. Here are the 10 best ways to do that and turn customer complaints into compliments.

Positive and negative impacts of live chat outsourcing depend on your business requirements and your chat support service BPO agency.

Weigh the advantages and disadvantages of outsourcing customer service to make a better decision for your business and customers.

Running a business is backbreaking… …and finding a compatible team is even more so. That’s why for a single job posting, companies are spending 23.5 hours on average reviewing their candidates which increases the cost significantly. And this cost isn’t just limited to...

SaaS businesses are different from traditional ones as they don’t deal in one-time transactions but rely on recurring revenue. The recurring monthly or annual renewal is the soul of any SaaS business. And no customer is going to pay unless you give them a reason to do...