About EEZYLIFE
EEZYLIFE is a comprehensive solution provider for e-commerce marketplace sellers. It offers amazing Business Intelligence solutions. The company specializes in helping brands develop and implement e-commerce sales strategies and technical solutions. This streamlines their approach and helps them succeed on e-commerce platforms.
With a focus on both marketing and technology, EEZYLIFE helps businesses enhance their operations. It also improves sales and customer engagement in the highly competitive e-commerce marketplace.
Challenges faced by them
EEZYLIFE faced several challenges that hampered their ability to scale efficiently and maintain consistent customer engagement.
Upscaling and downscaling issues
The company struggled with managing fluctuating demands. As the need for agents increased during peak times and decreased during lean periods, balancing staffing levels became a significant challenge. The inconsistency in calling requirements led to inefficiencies in resource management.
Team attrition and hiring issues
Frequent team attrition and difficulties in hiring the right agents for specific tasks added to the operational burden. This inconsistency affected the overall productivity of the sales team and led to additional costs associated with hiring and training.
Repetitive trainings
EEZYLIFE faced challenges in maintaining consistent quality across their agents due to the need for repeated training sessions. This was inefficient and costly, and it negatively impacted overall service delivery.
Quality of agents
Maintaining high-quality agents who could effectively handle calls and drive sales was another major hurdle. Ensuring that agents met the standards expected by EEZYLIFE became an ongoing concern.
EEZYLIFE 🤝 AM2PM Support
EEZYLIFE reached out to AM2PM Support for an outsourcing solution that could address their challenges in agent consistency, hiring, training, and meeting fluctuating demands. AM2PM Support, with its vast experience in providing customized outsourcing solutions, was the ideal partner to help EEZYLIFE scale efficiently while maintaining high-quality service.
Action plan: Solutions and strategies by AM2PM Support
After understanding EEZYLIFE’s needs and the specific challenges they faced, AM2PM Support implemented several strategic solutions to improve their business processes.
🎯 AM2PM Support chose the best agents for specific tasks to ensure every call made a strong impact and delivered better results.
🎯 To keep things running smoothly, AM2PM provided extra agents as backups. This reduced risks of inconsistency and helped EEZYLIFE maintain excellent service.
🎯 AM2PM Support conducted regular feedback sessions with both EEZYLIFE and the agents to address any concerns and ensure continuous improvement. Training sessions were also organized to keep agents updated and maintain consistent quality across the board.
🎯 An incentivized contract model was implemented, offering agents a fixed salary along with a variable payout based on performance after the first two months of the process. This strategy motivated agents to perform at their best, contributing to better results for EEZYLIFE.
Business empowering results within 5 months!
The results were amazing. In just five months of using AM2PM’s solutions, EEZYLIFE saw big improvements in important areas:
✅ The cold calling channel, which had not been utilized effectively before, saw a remarkable increase in meetings, growing by 200%. This improvement was driven by a more consistent and efficient approach to lead generation.
✅ AM2PM’s flexible outsourcing model eliminated the need for frequent hiring and training cycles, ensuring consistency in agent performance and reducing operational costs.
✅ With a more streamlined process, EEZYLIFE successfully opened up a new cold calling channel, leading to better sales opportunities and increased customer outreach.
✅ With the right data from EEZYLIFE and the right agents from AM2PM Support, the partnership proved to be a success story for both parties. The collaboration led to better outcomes, stronger sales results, and increased customer satisfaction.
Take the next step with AM2PM Support
AM2PM Support helps businesses like EEZYLIFE grow by offering custom outsourcing solutions that save money, improve efficiency, and deliver better results. If you’re dealing with challenges like scaling up, managing customers, or maintaining quality, AM2PM Support is ready to assist.
Schedule a free consultation with us today and discover how we can help your business succeed. Let’s work together to achieve your goals!
