Top 10 BPO Call Center Companies & Service Providers in Mumbai in 2024

Imagine you are an entrepreneur who is selling products in your area. Your products are getting valued, and you are earning more revenue than you desired. By considering all the consequences, you decided to level up your game.

You started a new startup, where you implemented the strategy of online services to make your customers’ purchases easier, sell products on time without delays, and provide technical assistance to your in-house team. Everything was going well, and you became famous. Day by day, your customer base is increasing, and the order rate has also increased.

There, the story starts. At that time, you have failed to deliver products on time and can’t provide technical assistance frequently. So your customers are raising questions and making complaints. In this scenario, what would you do? Did you try to talk with your customers one by one? Are you trying to convince them and promise them that this will never happen again?

We can do that because it is that simple, but we have to handle multiple queries at one time because our customer base has increased, so it is a difficult task to handle. Just in case you resolve some queries on time, do you think this will satisfy your customer’s needs? No way.

It’s not about having the right opportunities. It’s about handling the opportunities right.

Mark Hunter

As I already said, if your customer base is increasing rapidly, then the sales rate will also increase. When your sales increase, you can’t deliver products on time, you can’t provide technical assistance, and then the rest happens.

But what is the solution? No worries; I’m here to help you. You can handle all your customer issues by outsourcing them to a call center. Let me explain how. By outsourcing your call center needs, you are assured of receiving customer support throughout the day. Moreover, call centers also have well-trained agents to deliver technical support. So that you can focus on your core responsibilities and achieve your sales goals.

Now you have some understanding of how important it is to have a call center for providing efficient customer service. Let me give you a top 10 call center provider in Mumbai to manage all your inbound and outbound calls and help you provide your customers with extraordinary customer support throughout the day.

The list of top 10 call center service provider in Mumbai

Now that you grasp the significance of a call center’s role, let’s explore the top call center service providers in Mumbai who can efficiently handle all your call requirements.

AM2PM Support

When it comes to call center support services in Mumbai, AM2PM Support stands out as a trusted and dependable option. With AM2PM Support you can ensure that your customers receive prompt and effective solutions to their queries and concerns.

AM2PM Support prioritizes customer satisfaction and goes above and beyond to exceed expectations. They have a team of skilled and experienced professionals who are proficient in handling customer interactions with professionalism and empathy.

And it uses advanced technology and tools to streamline your business operations and ensure efficient communication between you and your customers.

By outsourcing your call center needs with AM2PM Support you can enhance your brand reputation by providing exceptional customer support services. Not to the end it also provides unique call center services by catering your business requirements.

Key services

AM2PM Support’s call center service offers a wide range of benefits to enhance customer satisfaction and streamline communication processes. Let’s see the prime services AM2PM Support offering.

Round the clock phone answering service

AM2PM Support’s customer service operates 24/7, providing assistance around the clock. Its commitment to offering continuous support can be better understood through a real-life illustration.

For instance, imagine a customer experiencing a technical issue with their computer late at night. Instead of being left to deal with the problem until morning, they can rely on AM2PM Support’s round the clock customer service to promptly address and resolve their issue, ensuring a seamless user experience at any time of the day.

When a customer complains, he is doing you a special favor; he is giving you another chance to serve him to his satisfaction. You will appreciate the importance of this opportunity when you consider that the customer’s alternative option was to desert you for a competitor.

Seymour Fine

Inbound and outbound call center services

AM2PM Support offers comprehensive inbound and outbound call center services that are designed to meet the needs of businesses of all sizes.

With their inbound services, AM2PM Support ensures that all incoming calls are answered promptly and efficiently, providing high-quality customer service assistance.

AM2PM Support operators are skilled in managing a variety of customer inquiries, concerns, and issues, providing excellent customer support. Whether it’s answering product questions, helping troubleshoot technical issues, or addressing general queries, AM2PM Support’s team is well-equipped to assist customers and provide the necessary guidance and support.

On the outbound side, AM2PM Support’s call center helps you reach out to customers and potential clients. Its telemarketers and sales representatives are experienced in conducting market research, generating leads, and conducting surveys.

By effectively communicating with customers, AM2PM Support aims to strengthen business relationships and drive your business growth.

Offering cost-effective pricing tiers

At AM2PM Support, it understands that every business has unique requirements when it comes to call center services. That’s why it offers a range of affordable pricing plans that can be tailored to meet the specific needs of your business.

AM2PM Support cost-effective options are designed to provide efficient customer support without putting a strain on your budget. It believes that high-quality call center services should be accessible to businesses of all sizes, and provides pricing plans that reflect belief.

Its pricing plans are transparent and easy to understand. And provide a detailed explanation of each plan, outlining the services included and the associated costs. This allows you to make an informed decision based on your business requirements and budget.

When you choose one of its pricing plans, you can rest assured that you will receive top-notch call center services at a reasonable cost. And its team of experienced professionals is dedicated to delivering exceptional customer support, ensuring that your customers receive the assistance they need in a timely and efficient manner.

Omnichannel call center support

A seamless and consistent customer experience across all channels is what customers anticipate when engaging with a company. Surprisingly, 38% of consumers even expect customer service agents to be well-informed about their specific queries. As a result, providing seamless omnichannel experiences is becoming more crucial than ever for ensuring customer satisfaction.

Where AM2PM Support comes in it provides comprehensive support across multiple communication channels. This means that your customers can reach out for assistance through various customer service channels such as phone calls, emails, live chat, social media, and more. The aim is to provide a seamless and consistent customer experience regardless of the channel they choose to use.

Let’s take an example to understand how AM2PM Support’s Omnichannel call center service works.

Imagine a customer who has a query about a product they recently purchased. They can choose to call the customer support hotline, send an email, or even reach out through social media platforms. Regardless of the channel they choose, AM2PM Support ensures that the customer’s query is addressed promptly and efficiently.

This integrated approach allows your customers to have a smooth and hassle-free experience, as they can choose the channel that is most convenient for them while receiving consistent support.

Industries that are benefiting from AM2PM Support

👉🏻 Insurance.

👉🏻 Finance.

👉🏻 Healthcare.

👉🏻 Real estate.

👉🏻 E-commerce.

👉🏻 Retail.

👉🏻 Education.

Pricing

AM2PM Support provides customers with a range of options when it comes to call center outsourcing, offering a total of 5 distinct pricing tiers. Let’s take a look.

Reviews and ratings

4.9 out 5 (27 reviews) by Google.

5 out of 5 (3 reviews) by Glassdoor.

3 out of 5(1 review) by Justdial.

Veenus Group of Companies

Veenus Group of companies, headquartered in Mumbai, operates a highly efficient and reliable call center service. With a strong focus on delivering exceptional customer experiences, their call center is equipped with advanced technology and staffed by a team of well-trained professionals.

The call center handles a wide range of services including market research, back office operations, telemarketing data entry, lead generation, appointment setting, document processing and payroll management. 

Moreover, it provides services for various industries such as banking, IT, healthcare, retail, insurance, finance, real estate, telecom and more. By outsourcing your call center needs to the Veenus Group of companies, you can benefit from cost-effective solutions, improved customer satisfaction, and increased operational efficiency. 

Key services

• Veenus’s call center team handles high call volumes and peak traffic periods, ensuring that your customers are not left waiting for extended periods. By reducing the wait times you can produce exceptional customer service and earn loyalty.

• They are well-equipped with advanced technology and software to ensure efficient call routing and management.

• It employs highly trained and skilled agents who are proficient in multiple languages to cater to a diverse customer base and ensure you fulfill all your business needs.

• It is available 24/7, ensuring round-the-clock support and assistance for your customers whenever they need it.

• Veenus delivers personalized customer experiences by utilizing customer relationship management (CRM) tools and techniques.

Pricing

To match the unique needs of your business, they provide customized pricing plans. Feel free to contact the sales team for more details on how they can help you.

Reviews and ratings

3.3 out of 5 by Google.

3.5 out of 5 by Glassdoor.

Athena BPO

Athena Bpo, based in Mumbai, offers a wide range of call center services. Its services are designed to cater to the unique needs of your business and provide excellent customer service.

One of the primary call center services offered by Athena Bpo is inbound call handling. Their expert team handles all your incoming calls and provides your customers with accurate information, resolves queries, and responds to customer complaints effectively. This service helps you improve your customer satisfaction and build strong relationships with your customers. 

Moreover, Athena Bpo also provides outbound call services, which involve making calls to customers or potential customers on your behalf.

Key services

• Athena Bpo provides technical support services. It has a team of technical experts who can handle technical queries and provide troubleshooting assistance to customers. This can include software support, hardware support, and network support.

• Athena Bpo offers multilingual call center services. It has agents who are proficient in multiple languages, allowing it to cater to a diverse customer base. This is particularly beneficial for your business that operates in international markets or has customers from different linguistic backgrounds.

• Athena Bpo also provides 24/7 call center services, ensuring that you can provide round-the-clock support to your customers. This can be crucial for your business that operates in different time zones or has customers who require immediate assistance.

Pricing

Pricing is customized based on your requirements. Get in touch with the sales team for further information.

Reviews and ratings

3.1 out of 5 (787 reviews) by Google.

3.1 out of 5 (85 reviews) by Glassdoor.

Go4Customer

Go4Customer is a leading call center service provider in Mumbai, offering a wide range of services across various industries. Its call center services are designed to help you enhance your customer support, sales, and overall operational efficiency.

One of the key services provided by Go4Customer is inbound call handling. It has a team of skilled and trained call center agents who are equipped to handle incoming calls from your customers.

Its agents are trained to provide excellent customer service, resolve queries, and address customer concerns effectively. They are well-versed in the products or services offered by you and provide accurate information to your customers.

Go4Customer also offers outbound call services, which involve making calls to customers or potential customers on behalf of you. This can include telemarketing, lead generation, appointment setting, and customer surveys. The call center agents are trained to effectively communicate your message and generate leads or sales opportunities.

Key services

• Go4Customer offers support across multiple channels, including phone, email, live chat, and social media platforms. This allows customers to choose the channel they are most comfortable with and enables them to communicate their concerns or queries effectively.

• Go4Customer has a robust quality assurance process in place to maintain service excellence. They regularly monitor and evaluate customer interactions to ensure that the call center services meet the highest standards of quality. This helps in providing consistent and effective customer support.

• Go4Customer call center services are available round the clock, ensuring that customers can reach out for support and assistance at any time of the day or night. This availability helps in catering to customers in different time zones and provides a seamless customer experience.

• Go4Customer understands that each business has unique requirements, and therefore, they provide customized call center solutions tailored to meet specific business needs. This ensures that businesses receive the most suitable call center services that align with their objectives and deliver optimal results.

Pricing

You can get a tailored pricing plan that suits your business needs perfectly by sharing your requirements with them. To gain more insights, feel free to reach out to the sales team.

Reviews and ratings

2.8 out of 5 (5 reviews) by Glassdoor.

5 out of 5 (4 reviews) by Clutch.

Altius Customer Service Pvt Ltd

Altius, based in Mumbai, is a leading call center service provider that specializes in delivering top-notch customer support and communication services. It offers a range of business process services to help you streamline your business operations and improve efficiency.

With a focus on delivering high-quality results, Altius assists you in managing your back-office tasks, 24/7 customer support, pre-sales activities, appointment setting, telesales, order taking, tech support, complaint management and more.

By outsourcing these processes to Altius, you can save your time and resources and concentrate on your core competencies and strategic goals. Altius’s expertise in business process services ensures that you receive reliable and cost-effective solutions tailored to your specific needs.

Key services

• It grants you excellent customer service through multilingually. By outsourcing multilingual support with Altius you can build a loyal customer base and provide efficient customer support to your customer. This will reduce the chances of customer complaints.

• Altius prioritizes customer satisfaction, with a focus on resolving issues promptly and providing personalized solutions through emails, SMS and phone calls. This increases the customer engagement rate and allows you to build a loyal customer base.

Pricing

They have pricing plans that can be customized to match your specific needs, guaranteeing a tailored solution for you. Please reach out to the sales team for more details.

Reviews and ratings

4.3 out of 5 by (476 reviews) by Justdial.

3.9 out of 5 (59 reviews) by Glassdoor.

Vsynergize

Vsynergize provides a wide range of call services including inbound call center support, telemarketing call support, live chat, and email support. Their main goal is to improve customer experiences and build strong customer relationships.

By offering different call solutions, Vsynergize enables your business to provide a great experience and seamless customer journey.

Key services

• By outsourcing your inbound call services to a professional call center like Vsynergize, you can benefit from the expertise of trained agents who are skilled in handling customer interactions. 

These agents can provide personalized attention to each customer, ensuring that their needs are met and their questions are answered promptly and accurately

• Vsynergize’s outbound call service can help you gather valuable feedback and insights from your target audience. Through these calls, you can gain a deeper understanding of your customers’ needs, preferences, and pain points. 

This information can then be used to refine your marketing strategies, product offerings, and overall business approach, ultimately leading to better customer satisfaction and increased sales.

Pricing

They offer customized pricing plans based on your requirements. You need to contact their sales team for further details.

Reviews and ratings

4.7 out 5 ( 299 reviews) by Glassdoor.

‌NimbusBPO

NimbusBPO offers call center services that are worth noting due to their exceptional quality and efficiency. With a team of highly skilled professionals, NimbusBPO ensures that every customer interaction is handled with the utmost care and professionalism. NimbusBPO call center outsourcing services are known for its prompt response times, personalized approach, and ability to handle high call volumes without compromising on quality.

Whether it is inbound or outbound calls, customer support, telemarketing, or technical assistance, NimbusBPO delivers outstanding results that exceed your expectations. By choosing NimbusBPO, you can be assured of receiving call center services that are truly exceptional in every aspect.

Key services

• ‌NimbusBPO’s call center services offer multilingual support, enabling you to cater to a diverse customer base. With agents proficient in multiple languages, your customers can communicate in their preferred language, eliminating any language barriers. This feature enhances the customer experience and encourages better communication, ultimately leading to increased customer loyalty.

• ‌NimbusBPO places great emphasis on maintaining high-quality standards in its call center services. They implement meticulous quality assurance measures, including call monitoring, regular training sessions, and performance evaluations. This ensures that agents consistently deliver professional and efficient customer service, resulting in improved customer satisfaction and retention.

• ‌NimbusBPO’s call center services are available round the clock, ensuring that your customers can reach out for assistance at any time. This feature is particularly beneficial for your business if it operates in different time zones or has customers with varying schedules. It guarantees that customer queries and concerns are promptly addressed, leading to enhanced customer satisfaction.
• It understands that each business has unique requirements and preferences. Therefore, their call center services offer customized solutions tailored to meet your specific needs. This ensures that you receive personalized support, allowing you to align the call center services with their brand image and customer service goals.

Pricing

They have pricing plans that can be customized to match your specific needs, guaranteeing a tailored solution for you. Please reach out to the sales team for more details.

Reviews and ratings

5 out of 5 (1 reviews) by Google.

5 out of 5 (6 reviews) by Glassdoor.

3.1 out of 5 (837 reviews) by Justdial.

‌Kankei

Kankei call center service in Mumbai is known for its efficiency, reliability, and commitment to delivering top-notch service to ensure your business success. With a team of highly trained professionals, it offers round-the-clock assistance to ensure customer satisfaction.

It handles inbound calls efficiently by providing exceptional phone call support, live web chat support, email support, IVR support, and voice mail management. Moreover, it provides services such as order processing, B2B lead generation, technical support, sales support, and more.

Key services

• ‌It has a scalable infrastructure that enables you to handle high call volumes during peak times and adapt to the changing needs of your business operations.

• ‌It offers omni-channel support, allowing your customers to reach out through various channels such as phone, email, live web chat, IVR, and voicemail, providing convenience and flexibility.

• ‌Kankei call center services have a strong focus on continuous improvement, regularly seeking feedback from your customers, and implementing changes to enhance the overall customer journey.

• ‌It offers cost-effective solutions, allowing you to save on overhead costs associated with maintaining an in-house call center.

Pricing

They offer customized pricing plans based on your requirements. You need to contact their sales team for further details.

Reviews and ratings

3.8 out of 5 (39 reviews) by Google.

4 out of 5 (17 reviews) by Glassdoor.

DATAMARK

DATAMARK Contact Center, situated in Mumbai, is a highly skilled and proficient organization when it comes to handling extensive amounts of customer inquiries. With their extensive experience, they are able to effectively manage large volumes of customer inquiries and provide round-the-clock assistance through various communication channels such as phone, email, chat, and social media.

One of the key strengths of DATAMARK Contact Center is their utilization of cutting-edge customer service technologies. They employ advanced tools like chatbots and AI-powered systems to automate basic tasks, resulting in improved efficiency and faster response times.

By leveraging these technologies, DATAMARK ensures that customer inquiries are addressed promptly and accurately, leading to enhanced customer satisfaction and reduced customer complaints.

Key services

• ‌Technical support is another area where DATAMARK Contact Center excels. Their team of experts is well-versed in providing technical assistance to customers, resolving issues promptly and effectively. This ensures that customers receive the necessary support to overcome any technical challenges they may encounter.

• ‌With trained agents proficient in multiple languages, Datamark call centers can effectively assist your customers from various regions and enhance global customer satisfaction.

• ‌It employs cutting-edge technology systems, such as interactive voice response (IVR) and customer relationship management (CRM) software, to streamline operations and enhance customer experience.

• ‌It offers customized solutions to meet the unique requirements of each client, ensuring a personalized approach that maximizes customer service effectiveness.

Pricing

Contact the sales team to learn more about how they can assist you with pricing plans tailored specifically to your business requirements.

Reviews and ratings

4.2 out of 5 (637 reviews) by Google.

3.2 out of 5 (217 reviews) by Glassdoor.

4.2 out of 5 (641 reviews) by Justdial.

VonUp

VonUp is a leading call center service provider in Mumbai, offering a wide range of services, including inbound and outbound call center solutions, customer support, technical support, telemarketing, and more.

VonUp uses the latest technology and tools to ensure seamless communication between your business and your customers. It has a robust infrastructure that includes advanced call routing systems, IVR, CRM, and other software solutions.

This enables you to provide personalized customer service and efficient customer support services, which help you build strong relationships with your customers and increase the probability of customer retention.

Apart from their call center services, VonUp also offers back-office support solutions, such as data entry, document management, and accounting services. This helps you streamline your operations and focus on core responsibilities.

Key services

• ‌VonUp customer support services offer 24/7 customer service to ensure that your customers can reach out for assistance at any time, day or night. This round-the-clock support helps to address urgent issues promptly and efficiently.

• ‌Another important feature is the knowledgeable and friendly support team. VonUp ensures that their customer support representatives are well-trained and equipped with the necessary expertise to handle various customer queries and concerns. Its friendly approach helps to create a positive interaction and build trust with customers.

• ‌VonUp offers multiple channels for customer support. Whether it’s through phone, email, or live chat, your customers have the flexibility to choose the most convenient method to reach out for assistance. This multi-channel approach enhances accessibility and allows your customers to engage with support in their preferred way.

• ‌VonUp customer support services prioritize customer satisfaction. They go the extra mile to ensure that customers are not only assisted with their immediate concerns but also provided with a satisfactory resolution. This commitment to customer satisfaction helps to build long-term relationships and loyalty.

Pricing

They offer personalized pricing plans to suit your business requirements. Feel free to reach out to the sales team for further information on how they can assist you.

Reviews and ratings

3.8 out of 5 (6 reviews) by Google.

3.3 out of 5 (43 reviews) by Justdial.

Ignite business growth with the best call center solutions

In the current highly competitive business environment, customer satisfaction and retention hold utmost importance. A crucial element that influences these objectives is the excellence of customer service delivered by a company’s call center.

By investing in top-rated call center solutions, you can guarantee exceptional service for your customers, resulting in intensifying customer loyalty and ultimately, business growth.

Moreover, effective call center solutions enable you to handle customer inquiries, complaints, and requests efficiently and professionally. They provide advanced features such as intelligent call routing, omnichannel support, and real-time analytics, which streamline operations and enhance the overall customer experience. 

Where AM2PM Support comes in, by outsourcing your call needs with AM2PM Support, you can improve your response times, reduce call abandonment rates, and resolve customer issues more effectively, thereby you can build a positive reputation and attract new customers.