Hyderabad, often hailed as the “City of Pearls,” has grown to become a prominent hub for business process outsourcing (BPO) in India. With its booming IT sector and growing infrastructure, the city is full of opportunities for businesses looking for high-quality outsourcing solutions.
So, if you’re looking for the top BPO call centers in Hyderabad, you’re in the right place. I’ve compiled a list of the best BPO companies in the city that will take the hassle out of your outsourcing needs and deliver quality services.
Best BPO companies in Hyderabad you can count on for your outsourcing needs
Sharing the list of best BPO companies in Hyderabad that will help you not only deliver quality service to your customers but also make them feel heard. These BPO companies are leading the way with their outstanding services and expertise.
AM2PM Support
When it comes to outsourcing your call center tasks, AM2PM Support stands out as a leader in the industry. Led by experienced professionals CA Mayank Jain and Ankit Kapoor, AM2PM Support has earned a stellar reputation for delivering round-the-clock customer service.
This ensures that your customers receive prompt, reliable, and personalized assistance at any time of day or night. Not only this, they also provide a suite of services such as live chat outsourcing, help desk outsourcing, virtual assistant services, and more, all customized to meet the diverse needs of your business across various industries.
Partnering with AM2PM Support means giving your customers the best possible service experience, which in turn boosts your brand reputation and customer loyalty. With their commitment to continuous improvement and customer satisfaction, AM2PM Support can be the ideal choice for you if you’re looking to improve your customer service operations.
What makes AM2PM Support the best choice for your business?
AM2PM possesses something that makes them the best BPO call center company in Hyderabad.
24/7 customer service
AM2PM Support offers round-the-clock customer service to ensure that your customers receive prompt assistance whenever they need it. This continuous support significantly improves customer satisfaction and loyalty and makes sure your customers always feel valued.
Inbound and outbound call handling
Their team is proficient in managing a wide range of customer interactions. Whether it’s answering product-related inquiries, providing technical support, or conducting market research and lead generation, AM2PM Support covers all your inbound and outbound call center needs with professionalism and efficiency.
Multilingual support
In today’s global market, effective communication is crucial. AM2PM Support provides multilingual support, breaking down language barriers and ensuring that all your customers, regardless of their language preference, receive the same high-quality service.
Omnichannel customer support
AM2PM Support offers seamless customer service across multiple channels, including phone, email, live chat, and social media. This integrated approach ensures that your customers have a consistent and efficient experience no matter how they choose to reach out.
Personalized service
AM2PM Support goes beyond just answering calls. They deliver personalized customer service, making sure every customer interaction is meaningful and tailored to individual needs. They also value customer feedback, continuously improving their services to better meet customer expectations.
Industry expertise
AM2PM Support serves a wide range of industries, including insurance, finance, healthcare, real estate, e-commerce, retail, and education. Their deep industry knowledge allows them to deliver specialized services that meet the unique demands of each sector.
Pricing of AM2PM Support
AM2PM Support understands that every business has unique needs. That’s why they offer a range of affordable pricing plans that can be customized to fit your specific requirements. Their transparent pricing ensures you get exceptional service without breaking the bank.
| Service metrics | Startup plan | Growth plan | Upscale plan | Expansion plan | Growbig plan |
| Availability | 6 days, business hours | 6 days, business hours | 24/7 | 24/7 | 24/7 |
| Free minutes per day | 60 | 120 | 240 | 360 | 480 |
| One-time setup fee | ₹2,500 | ₹2,500 | ₹2,500 | ₹2,500 | ₹2,500 |
| Monthly charge | ₹9,999 | ₹17,999 | ₹39,999 | ₹49,999 | ₹59,999 |
| Charges per extra minute | ₹9 | ₹9 | ₹9 | ₹9 | ₹9 |
| Real human interaction | ✓ | ✓ | ✓ | ✓ | ✓ |
| Recording availability | ✓ | ✓ | ✓ | ✓ | ✓ |
| Standard KPIs | ✓ | ✓ | ✓ | ✓ | ✓ |
| Dedicated reports | ✓ | ✓ | ✓ | ✓ | ✓ |
| Shared agent | ✓ | ✓ | ✓ | ✓ | ✓ |
Concentrix
Concentrix is a global leader and one of the best BPO companies in Hyderabad that drives a massive ROI of customer experience for their clients and businesses. With its extensive range of services, including customer care, tech support, and sales, Concentrix has built a strong reputation in Hyderabad for delivering high-quality outsourcing solutions.
Why they stand out?
Concentrix combines innovative technology with a customer-centric approach, ensuring clients receive top-tier service and support.
Genpact
Genpact delivers a wide range of BPO services, from finance and accounting to customer service and analytics. Their Hyderabad operations are crucial to their worldwide service delivery.
Why they stand out?
With a strong emphasis on data-driven business transformation, Genpact is a key partner for organizations seeking actionable insights and efficient solutions.
Teleperformance
Teleperformance is a well-established name in the Hyderabad BPO industry, offering robust customer service management solutions. Their Hyderabad center is integral to their global network, handling customer support, technical assistance, and more.
Why they stand out?
Teleperformance’s extensive training programs and cutting-edge technology ensure high service standards and client satisfaction.
WNS Global Services
WNS Global Services offers end-to-end BPO solutions across a variety of industries including healthcare, insurance, and finance. Their Hyderabad center plays a crucial role in delivering high-quality, specialized services to clients around the globe.
Why they stand out?
WNS’s deep knowledge in various industries and their dedication to providing customized solutions make them a reliable BPO partner for companies looking for specialized outsourcing services.
Go4customer
Go4customer is a prominent name in customer service outsourcing companies in India, recognized for its excellence in providing customer support, call center services, and cloud contact center solutions. Their Hyderabad operations are known for delivering high-quality and cost-effective outsourcing services.
Why they stand out?
Go4customer’s focus on leveraging cloud technology and offering scalable solutions sets them apart, making them a preferred choice for businesses looking to improve their customer engagement.
Sitel Group
Sitel Group is a global leader in customer experience management, offering services that range from customer support to tech support across various channels. Their Hyderabad center is recognized for its operational excellence and focus on customer satisfaction.
Why they stand out?
Sitel Group’s emphasis on innovation, employee training, and personalized customer experiences contributes to its strong reputation in the BPO sector.
Hinduja Global Solutions (HGS)
Hinduja Global Solutions (HGS) is a global leader in optimizing the customer experience lifecycle. With a strong presence in Hyderabad, HGS provides a range of customer services including customer support, healthcare BPO, and human resources outsourcing.
Why they stand out?
HGS’s commitment to delivering value through technology-driven solutions and its extensive industry experience make it a trusted partner for businesses worldwide.
Infosys BPM
Infosys BPM, a subsidiary of Infosys, is a global leader in providing end-to-end outsourcing services. Their Hyderabad operations are a key component of their global delivery network, offering services across finance, HR, procurement, and more.
Why they stand out?
Their focus on process innovation, combined with their robust technology infrastructure, ensures that you receive efficient and effective outsourcing solutions.
Grow your business by hiring best BPO company in Hyderabad
There are many BPO companies in Hyderabad, and each one has its own strengths. Some are great at providing top-notch customer support, while others specialize in finance or technical services.
Whether you need help with customer care, back-office tasks, or specialized support, Hyderabad’s BPO companies offer a range of solutions to fit different needs.
These top BPO providers in Hyderabad can boost your operations and help your business grow. Above all these outsourcing services if you’re especially looking for quality call center solutions and want to deliver great customer service to your customers which builds loyalty and supports business growth.
AM2PM Support offers fast responses, fewer missed calls, and effective issue resolution. Ready to improve your customer service? Book a free call with AM2PM Support today!
These top BPO providers in Hyderabad can boost your operations and help your business grow. If you’re specifically looking for quality call center solutions to deliver excellent customer service, build loyalty, and support business growth, you can consider AM2PM Support.
They offer fast responses, fewer missed calls, and effective issue resolution. This helps you build a good reputation and attract new customers.
Ready to enhance your customer service? Book a free call with AM2PM Support today!
