Have you ever gotten frustrated because of no response? 

Umm, maybe yes. Let me share mine, I got the same. 

A few days back, I bought a mixer from Bosch India company. Apparently, it worked well after purchase, but all of a sudden it stopped functioning. Although I connected with their customer service, I was waiting on the call and no one even bothered to respond particularly at that time.

I came up with a mindset of regret and finally made a decision to opt-out from Bosch and definitely opt-in for someone who at least values their customers’ concerns and treats them well.

Well, this real story is shared to make you understand what your customers’ perceptions could be if you fail to provide them with smoother customer service and why good customer service is so important.

And, I believe, you don’t want it at all. 

That’s why you must ensure great 24/7 customer service. But how will you do that? 

A great customer support team is all you need. If you find it difficult to build a team, then without a second thought, you can count on customer service outsourcing companies.

Know all the factors which will help you in this decision-making while you opt in for outsourcing.

The list of 11 best customer service outsourcing companies in India that help shout out in competition

Ensuring a great customer experience is vital to the goodwill and growth of your business. That’s why this article has curated the list of best customer service outsourcing companies in India. Here you go 😊

AM2PM Support

AM2PM Support- One of the leading customer service outsourcing companies in India
AM2PM Support, one of the leading customer service outsourcing companies in India, enhances your customers’ experience by engaging multiple customer service channels.

AM2PM Support, one of the best customer service outsourcing companies in India, was founded by Mr. Ankit Kapoor and Mr. Mayanak Jain, who have more than a decade of industry knowledge. 

They build up a team of skilled customer service professionals who know how to nail customer service strategies for your business growth. Not only that, but the amazing fact is saving your financial allocations means you can opt-in with a ‘pay-as-you-go’ facility.

How AM2PM Support provides top-notch customer services?

The compact list of customer service experiences through different channels drives your gain in customer loyalty which is evident and hence, AM2PM Support provides you with all that is mentioned below👇

Effective call support

AM2PM Support knows that your customers are more up for direct communication, where they can hear the caller’s voice and highlight their concerns. The reason why this customer service outsourcing company provides you with a call facility. 

The reps from this organization engage your customers with active listening, take important notes to provide your customers with exact solutions, and show respect to your customers to show their courtesy. Moreover, the reps make your customer comfortable in an open and quick discussion while reducing large call volume & providing multilingual call center support for customer service.

Engaging live chat support

According to Forbes research, 50% of consumers stated that it’s a great thing if their preferred brand provides live chat agent support in the mid-purchase scenario.

Does the same goes for your customers as well?

If so, then try out AM2PM Support’s exclusive 24/7 live chat support through the customer service chatbot. With the engagement through live chat, AM2PM Support successfully creates a humane environment, reduces longer wait times, makes your customers more reliable, and provides crisp though detailed information more quickly.

Exceptional omnichannel support

Your customer doesn’t care how much you know until they know how much you care.

Damon Richards

If you agree with the aforementioned statement, then to show your care and faith in your customers, first you must present where your customers are. However, in a Gen Z era, where there are multiple channels from email, website, to social media, it’s not easy at all to take care of your wide number of customers in one go.

However, AM2PM Support puts a cherry on the cake, when their customer service is designed in a way that your customers no longer feel left out irrespective of wherever they are. This helps you increase your brand’s operational efficiency, easily attract your customers’ attention, and expand Customer Lifetime value.

Help desk support

If you’re opt-in for customer service outsourcing with this organization, your customers will definitely experience resolution beyond their general queries like product info, payment and billing confirmation, and so on. 

To enhance your customers’ satisfaction level, AM2PM Support provides your customers with an add on help desk support. The expert members of this organization troubleshoot your customers’ problems from their desks, eliminating technical glitches, managing your customers’ accounts etc, so your customers experience the safety of your brand.

Ticket management support

Do you experience that when you try to connect with your customers they simply no to you?

I guess, it could be a yes. Well, don’t worry though. To enhance your customers’ experience at their preferred time, AM2PM Support customer service outsourcing company provides you with ticket management support. It has several benefits, that you can count on:

  • Regulate a large volume of requests from your customers in a single thread.
  • Boost customer service efficiency while enhancing communication.
  • Automate the task management system and centralize your client’s request history.
  • Encourage your customers to access self-services while setting up a customer support portal.

Want one of the best customer service outsourcing companies in India?

Partner with AM2PM Support & expand your customers’ lifetime value.

What sets AM2PM Support apart from the rest of its competitors?

Although all customer service outsourcing companies only aim to smooth your customers’ journey while enhancing their experience, some crucial factors make AM2PM Support stand out. Have a look👇

Trusted by multiple brands

AM2PM Support provides its services to multiple brands like EezyLife Systems Private Limited, University Living, SubMastery, Unique Cooling, and many more. 

Well, the business clients of AM2PM Support are quite impressed by its customer services, staff’s behavioral etiquette, and above all the customer success rate and growth of revenue conversion. Now, let’s have a look at what it’s one of the clients says about his experience:

“We would really like to thank AM2PM Support for their services. The team was always available to our rescue 24X7 with its unique services and value proposition. They met our requirements and were a key factor in helping us increase our conversions by an extraordinary amount. We are really glad to have AM2PM as our outsourcing partner” – said the co-founder of University Living, Mr. Mayank Maheshwari.

Know how AM2PM Support plays a major role in increasing your brand value from the words of Mr. Mayank Maheshwari, the co-founder of University Living.
Extensive maintenance of customer data

No matter whether you’re an entrepreneur, a mid-level player, or a big giant, maintaining utmost data security and managing all your customers’ data is a must.

Well, AM2PM Support does this tedious task smartly on your behalf. They update their data storage system, adhere to data security guidelines, and maintain a strong firewall so that your customers’ data doesn’t go into the wrong hands. Also, you never get blamed for privacy breaches which can easily shatter your brand’s image. 

This level of relief lets you enhance your customers’ satisfaction and gain their loyalty while reducing the rate of customer churn.

Offer services to various industries
  • Health Care
  • Retail
  • Finance
  • Real Estate
  • Insurance
  • Ecommerce and so on.

Pricing module

Just connect with AM2PM Support for free and discuss their pricing options.

Review & ratings

⭐⭐⭐⭐.9

4.9 out of 5 (27 reviews) by Google.

Infosys BPM

Infosys BPM- A customer support outsourcing company in India
Infosys BPM, a customer support outsourcing company in India utilizes AI-built automation to boost your reach with exact customer support solutions.

Infosys BPM is one of the leading customer support outsourcing companies in India that has not only provided customer service in India but also in the international market as well. 

It offers a wide range of customer support services from order processing to technical assistance to finance management. The combination of IBM’s reliable infrastructure and the new-age technical adoption by its team make IBM an exceptional customer service outsourcing company.

What does Infosys BPM offer you? 

✅ IBM has teams of skilled individuals who are experts in reducing customer complaints.

✅ The experts leverage modern technology to automate customer engagement.

✅ They smartly handle customer data without creating an internal mess so that your message can reach the right customers at the right time.

Pricing module

You need to contact their team to know the pricing structure.

Review & ratings

⭐⭐⭐.9

3.9 out of 5 (10 reviews) by G2.

⭐⭐⭐.4

3.4 out of 5 (19 reviews) by Trustpilot.

Hinduja Global Solution (HGS)

Hinduja Global Solutions or HGS - One of the best customer service outsourcing companies in India.
HGS is one of the best customer service outsourcing companies in India that provides round-the-clock personalized customer service.

HGS, a unit of the Hinduja Group, is one of the best customer service outsourcing companies in India, that has a decade of expertise in customer care and customer experience management. It not only provides its customer services in India but also overseas such as the USA, UK, Canada, Philippines, and so on.

They offer technical help, order administration, and billing support. To provide excellent customer service and promote client happiness, HGS strongly emphasizes innovation and continual development.

What does HGS offer you? 

✅ It rigorously works on improving the customer service experience in a call center.

✅ It offers technical solutions to your customers to reduce friction in an ongoing process.

✅ It offers ticket management support that your customers are willing to connect with at their preferred time.

✅ HGS’ expert customer service team reduces long response duration by automation and carefully handles customer retention while creating a cost-effective model for you.

Pricing module

You need to book a meeting with their expert team.

Review & ratings

⭐⭐⭐⭐.9

3.9 out of 5 (39 reviews) by Google.

⭐⭐⭐⭐⭐

5 out of 5 (1 review) by G2.

Want to stand out on your customers’ expectations?

Let AM2PM Support customer service outsourcing company impress your customers.

WeSage BPM

WeSage BPM- A customer service provider company in India.
WeSage BPM is a customer service provider company in India that can be outsourced to enhance customer satisfaction levels.

Whether you’re an insurance company, accounting firm, e-commerce business, or healthcare company, WeSage BPM, one of the best customer service outsourcing companies, could be your reliable choice. WeSage BPM showcases its ability to acquire and retain customer service experts who consistently deliver exceptional results while surpassing your customer expectations. 

WeSage BPM’s customer service reps have decades of experience when it comes to successfully managing a wide range of tasks and customer inquiries. These experts smartly encounter unforeseen challenges and expand your customer success opportunities.

What does WeSage BPM offer you?

✅ With WeSage BPM, you can provide your customers with the next-gen virtual customer service solution while interacting with them through live chat.

✅ To support your customer and customize solutions, WeSage BPM provides you with an additional team of accountants and bookkeepers when it comes to managing customer contacts and keeping all queries in a centralized dashboard. It actually helps you with on-time delivery so you get success in impressing your customers.

Pricing module

Just connect with their team to discuss their pricing plans.

Review & ratings

⭐⭐⭐⭐

4 out of 5 (42 reviews) by Google.

⭐⭐⭐⭐.8

4.8 out of 5 (8 reviews) by Clutch.

IO Digital

IO Digital- A customer service outsourcing company in India.
IO Digital- A customer service outsourcing company in India seamlessly builds omnichannel customer engagement to support your customers.

If you’re seeking for one of the top-notch customer service companies in India, then IO Digital could be your go-to option. Because its responsibilities are not limited to reaching the climax of your customer satisfaction. IO Digital’s experts deliver you with transparent customer-centric data while utilizing advanced analytics and customer insight platforms.

What does IO Digital offer you?

✅ To strengthen customer relationships with your brand, provide different types of customer service, and build omnichannel customer engagement, IO Digital’s pros utilize digital solutions, likely AI automation and tech-savvy software.

✅ To provide quicker personalized resolutions or ultimate customer support, these reps utilize live chat solutions.

Pricing module

You need to contact their team to know the pricing structure.

Review & ratings

⭐⭐⭐.9

3.9 out of 5 (179 reviews) by Google.

⭐⭐⭐⭐.2

4.2 out of 5 (7 reviews) by Trustpilot.

Flatworld Solutions

Flatworld Solution, one of the top-notch customer service provider companies in India.
Flatworld Solution, one of the top-notch customer service provider companies in India, provides call-centric solutions for your customers.

Flatworld Solutions, one of the best customer service outsourcing companies in India, not only utilizes various customer service channels to support your customers but also provides you with advanced business process automation. They utilize AI tools and Natural Language Processing solutions to provide your customers with multilingual support and process customer service strategies in automation mode.

What does Flatworld Solutions offer you?

✅ To support your customers in a personalized way, the customer service experts provide call-centric solutions likely inbound and outbound call services.

✅ They not only limit up to human touch in calls but also utilize virtual assistants to answer your customer queries on call.

✅ Flatworld Solutions provides your customers with live chat support when it comes to a quicker though prompt response and email support to showcase your care when it comes to follow-up and customer retention.

✅ Lastly, the expert members are always up for providing technical support to your customers if they’re facing hurdles in technical troubleshooting on their own. 

Pricing module

Just connect with their team to discuss their pricing plans.

Review & ratings

⭐⭐⭐⭐.7

4.7 out of 5 (23 reviews) by Clutch.

⭐⭐⭐.9

3.9 out of 5 (212 reviews) by Trustpilot.

Want to reduce outsourcing costs with one of the top-notch Indian customer service outsourcing companies?

Don’t worry. AM2PM Support is on the way.

Triniter BPO

Triniter BPO, one of the top customer service outsourcing companies in India.
Triniter BPO, one of the top customer service outsourcing companies in India, utilizes multilingual chat support with an AI chatbot to serve your customers.

To expand your customer base while enhancing your customers’ experience, Triniter BPO, a customer support outsourcing company, provides you with customized customer support solutions. Additionally, they welcome you to experience highly encrypted data security to eliminate the probability of data breaching allegations.

What does Triniter BPO offer you? 

✅ With Triniter BPO customer service outsourcing company, you can hire both customer service and support with a team of experienced professionals.

✅ Whether you’re an Indian business or you’re running an overseas business, Triniter BPO’s multilingual support which covers up to 20 different languages, helps you understand your customer more effectively.

✅ To seamless customer support, their customer support experts utilize highly digitized solutions like AI chatbots, image and language recognition solutions, and automation for omnichannel engagement.

Pricing module

You need to book a consultation to discuss and customize your plan.

Review & ratings

⭐⭐⭐⭐.2

4.2 out of 5 (23 reviews) by Clutch.

Go4Customer 

Go4Customer- one of the best customer support companies in India.
Go4Customer, one of the best customer support companies in India, helps you to nail customer service strategies.

Go4Customer is one of the leading Indian customer service provider companies, with whom you can truly realize the fact behind benefits of customer service outsourcing. Their customer service solutions include calls, live chat support, help desk solutions, order taking, and email support. Their expert customer care reps tactfully deal with your customers to stand on your customers’ expectations and enhance your brand’s image. 

What does Go4Customer offer you? 

✅ They provide you with live chat support, where their live chat reps promptly respond to your customers’ queries while creating a personalized environment.

✅ They provide email support when it comes to follow-up after the first interaction with your customers, or it’s a try for customer retention that your brand image stays on your customers’ minds.

✅ Go4Customers’ expert reps are connecting with your customers through calls to gather more information, and offer suitable solutions. Also, these professionals set appointments with your customers if it’s really needed to retain your customers.

✅ To satisfy your customers and expand longevity, Go4 Customer provides you with help desk solutions to cater to technical issues and immediate troubleshooting.

Pricing module

Just connect with their team to discuss their pricing plans.

Review & ratings

⭐⭐⭐⭐.7

4.7 out of 5 (21 reviews) by Google.

⭐⭐⭐.2

3.2 out of 5 (3 reviews) by G2.

⭐⭐⭐⭐⭐

5 out of 5 (4 reviews) by Clutch.

⭐⭐⭐.7

3.7 out of 5 (5 reviews) by Trustpilot.

Trupp Global Technologies Pvt Ltd. 

Trupp Global Technologies Pvt Ltd.- A customer service outsourcing company in India.
Trupp Global Technologies Pvt Ltd., one of the top customer service outsourcing companies for startups, utilizes digital solutions for quicker customer support.

To reduce the hecticness of round-the-clock service to your customers, Trupp Global Technologies Pvt Ltd., a customer support outsourcing company in India, provides top-notch solutions. Their customer service pros are highly skilled in terms of enhancing customer engagement, connecting with their emotions, and reaching their satisfaction level.

What does Trupp Global Technologies Pvt Ltd. offer you? 

✅ They handle your customers’ data with AI and ML solutions to quickly sort out resolutions.

✅ Their expert team members provide your customers with tech support if they find your product complicated or they face any intricacies in their ongoing process.

✅ They have built up teams with experienced members to support your customers through inbound and outbound calls, email support, and live chat support.

Pricing module

You can connect their team to discuss the pricing options.

Review & ratings

⭐⭐⭐⭐.1

4.1 out of 5 (64 reviews) by Google.

⭐⭐⭐.6

3.6 out of 5 (45 reviews) by Glassdoor.

MattsenKumar LLC 

MattsenKumar LLC- Customer service providers companies in india.
MattsenKumar LLC is one of the top customer service provider companies in India, helping to smooth your customer journey.

MattsenKumar LLC can be one of the reliable and ready-to-go options for you when it comes to professionally handling customer service management on your behalf. 

They have data-centric solutions to understand your customers be it from ed-tech, e-commerce, telecom, real estate, or hospitality. Their expert team smartly handles several contact points to consult with your customers and smooth their journey throughout their engagement with your business.

What does MattsenKumar LLC offer you? 

✅ This Indian customer service outsourcing company provides you with inbound customer support solutions when your customers do product inquiries or they are seeking immediate solutions.

✅ They provide email support to your customers when it comes to follow-ups and retaining your customers to reduce the customer bounce rate.

✅ With this outsourcing company, you can utilize live chat support to immediately provide prompt responses at your customers’ preferred time.

✅ Moreover, to support your customers more precisely, they provide you with inbound and outbound call support solutions.

Pricing module

You need to contact their team to know the pricing structure.

Review & ratings

⭐⭐⭐⭐.1

4.1 out of 5 (406 reviews) by Google.

⭐⭐⭐⭐.2

4.2 out of 5 (6 reviews) by Clutch.

Call2Customers

Call2Customers- Customer support outsourcing companies in India.
Call2Customers, one of the best customer service outsourcing companies in India, helps in expanding customer lifetime value.

Call2Customers is counted as one of the leading customer care and support outsourcing companies in India, which not only applies digital solutions but also provides in-person meetings to enhance your customers’ experience.

They have built up an expert team who are quite familiar with different business verticals. Their customer service representatives are highly professional when it comes to interaction, solving queries, or engaging your customers to earn their loyalty.

What do Call2Customers offer you? 

✅ Call2Customers provides you with an experienced team full of customer service professionals.

✅ They utilize different types of channels to reach your customers then and there likely phone calls, live chat, in-person service, and self-service systems.

✅ Their customer care reps are skillfully trained so that they can utilize personalized customer service to delight your customers.

Pricing module

You can connect their team to discuss the pricing options.

Review & ratings

⭐⭐⭐.9

3.9 out of 5 (38 reviews) by Google.

⭐⭐⭐⭐.4

4.4 out of 5 (4 reviews) by Clutch.

Ready to leverage benefits from an Indian customer service outsourcing company?

Brace yourself to expand your customer base & skyrocket revenue with AM2PM Support.

Make your customers feel out of the blue & experience fresh business growth

Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.

Don Porter, CBE, Co-Founder of MSB

I guess you understand the mantra of your customers’ expectations. And you already have Pandora’s box of the 11 best customer service outsourcing companies in India. 

After choosing one of them you can create a lasting impression in your customers’ hearts and soul, nurture the relationship with them, support them whenever they seek for, and expand their lifetime value. 

You just nail this all with ultimate efforts because the experts from your outsourced partner do it skillfully without being differentiated between customer service and customer support. This eventually strengthens your hold in a competitive market while boosting customer service ROI.

But if you are seeking to partner with one of the best who has a decade of industrial experience, then your approach should be towards none other than AM2PM Support. To get your premier experience just book a free call with the expert team of AM2PM Support.

Get to know how you can reduce attrition rate while boosting productivity with AM2PM Support.
  • Shweta Maheshwari

    Shweta Maheshwari is an SEO Content Marketer with a passion for turning words into useful content for brands.