13 Best Customer Service Outsourcing Companies in India in 2024

Have you ever gotten frustrated because of no response from a business 

Umm, maybe yes. Let me share my experience because I did reach the pinnacle of frustration!

A few days back, I bought a mixer from Bosch India company. Apparently, it worked well after purchase, but all of a sudden it stopped functioning. Although I connected with their customer service, I was waiting on the call and no one even bothered to respond particularly at that time.

I regretted my decision to buy from them and finally made a decision to opt-out from Bosch and definitely opt-in for someone who at least values their customers’ concerns and treats them well.

I shared this to make you understand what your customers’ perceptions could be if you fail to provide them with smoother customer service and why good customer service is so crucial. 

That’s why you must ensure great 24/7 customer service. But how will you do that? 

A great customer support team is all you need. If you find it difficult to build a team, then without a second thought, you can count on customer support outsourcing companies in India.

The only list of best customer service companies in India you need! 

Ensuring a great customer experience is vital to the goodwill and growth of your business. That’s why this article has been curated with the list of 13 best customer service outsourcing companies in India. 

Find out the one that works best for your business!

AM2PM Support

AM2PM Support, one of the best customer service outsourcing companies in India, was founded by Mr. Ankit Kapoor and Mr. Mayanak Jain, who have more than a decade of industry knowledge. 

They build up a team of skilled customer service professionals who know how to nail customer service strategies for your business growth. 

That is not even the best part of it, they offer the ‘pay as you go’ policy, thus ensuring that you are not paying for the services you are not opting for. 

How AM2PM Support provides top-notch customer services?

AM2PM Support focuses on providing an unforgettable experience to your customers with their package of services. Once your customers are in AM2PM Support’s team’s hands you can stop worrying about them and start focusing on scaling your business. 

Effective call support

You and I both know that everyone prefers direct communication especially when it comes to discussing your concerns or problems. You need a real person hearing out your issues and addressing them right away. AM2PM support understands that and thus offers call support for your customers. 

Through call support, AM2PM Support’s team members ensure that they are actively engaging with the customer on call and make them feel heard. They go an extra mile to make your customers comfortable by providing multilingual call center support for customer service.

Engaging live chat support

According to Forbes research, 50% of consumers stated that it’s a great thing if their preferred brand provides live chat agent support in the mid-purchase scenario.

The same might be true for your customers as well. 

If so, then why not opt for AM2PM Support’s live chat service? AM2PM Support provides a live chat support option to your customers so they can get their queries resolved in real-time. Be it queries related to buying, or after sales support, they can get it all through live chat services. 

Help desk support

If you opt-in for customer service outsourcing with AM2PM Support, then your customers get support for any and every query. Be it billing, or pre-sales queries, or even the most random query your customer might come up with. AM2PM Support’s team is ready to take them all up. 

Ticket management support

The days of highs and lows are a part of any business. But your customers do not know that, and honestly they do not care much about it either. They just care about getting their queries resolved, thus you need to think from your customers’ POV and offer them exactly what they ask for. 

Ticket management is one such service which every customer loves. Why? Because they can simply raise tickets and the business would respond in a timely manner. Customers prefer this service usually for the matters which do not need urgent addressing. 

This is one of the most important customer services as it gives an assurance to your customers that even if they are unable to reach out to you right away, they can always raise a ticket.

What sets AM2PM Support apart from the rest of its competitors?

Although all customer service outsourcing companies only aim to smooth your customers’ journey while enhancing their experience, some crucial factors make AM2PM Support stand out. Have a look👇

Trusted by multiple brands

AM2PM Support provides its services to multiple brands like EezyLife Systems Private Limited, University Living, SubMastery, Unique Cooling, and many more. 

Well, the business clients of AM2PM Support are quite impressed by its customer services, staff’s behavioral etiquette, and above all the customer success rate and growth of revenue conversion. Have a look at what it’s one of the clients says about his experience:
“We would really like to thank AM2PM Support for their services. The team was always available to our rescue 24X7 with its unique services and value proposition. They met our requirements and were a key factor in helping us increase our conversions by an extraordinary amount. We are really glad to have AM2PM as our outsourcing partner” – said the co-founder of University Living, Mr. Mayank Maheshwari.

Extensive maintenance of customer data

No matter whether you’re an entrepreneur, a mid-level player, or a big giant, maintaining utmost data security and managing all your customers’ data is a must. AM2PM Support understands this and also takes care of this. 

They update their data storage system, adhere to data security guidelines, and maintain a strong firewall so that your customers’ data doesn’t go into the wrong hands. 

This level of relief lets you enhance your customers’ satisfaction and gain their loyalty while reducing the rate of customer churn.

Offer services to various industries

• Health Care
• Retail
• Finance
• Real Estate
• Insurance
• Ecommerce and so on.

Pricing module

Just connect with AM2PM Support for free and discuss their pricing options.

Review & ratings

4.9 out of 5 (27 reviews) on Google.

Infosys BPM

Infosys BPM is one of the leading customer support outsourcing companies in India that has not only provided customer service in India but also in the international market as well. 

It offers a wide range of customer support services from order processing to technical assistance to finance management. The combination of IBM’s reliable infrastructure and the new-age technical adoption by its team make IBM an exceptional customer service outsourcing company.

What does Infosys BPM offer you? 

✅ IBM has teams of skilled individuals who are experts in reducing customer complaints.

✅ The experts leverage modern technology to automate customer engagement.

✅ They smartly handle customer data without creating an internal mess so that your message can reach the right customers at the right time.

Pricing module

You need to contact their team to know the pricing structure.

Review & ratings

3.9 out of 5 (10 reviews) on G2.

3.4 out of 5 (19 reviews) on Trustpilot.

Hinduja Global Solution (HGS)

HGS, a unit of the Hinduja Group, is one of the best customer service outsourcing companies in India, that has a decade of expertise in customer care and customer experience management. It not only provides its customer services in India but also overseas such as the USA, UK, Canada, Philippines, and so on.

They offer technical help, order administration, and billing support. To provide excellent customer service and promote client happiness, HGS strongly emphasizes innovation and continual development.

What does HGS offer you? 

✅ It rigorously works on improving the customer service experience in a call center.

✅ It offers technical solutions to your customers to reduce friction in an ongoing process.

✅ It offers ticket management support that your customers are willing to connect with at their preferred time.

✅ HGS’ expert customer service team reduces long response duration by automation and carefully handles customer retention while creating a cost-effective model for you.

Pricing module

You need to book a meeting with their expert team.

Review & ratings

3.9 out of 5 (39 reviews) on Google.

5 out of 5 (1 review) on G2.

WeSage BPM

Whether you’re an insurance company, accounting firm, e-commerce business, or healthcare company, WeSage BPM, one of the best customer service outsourcing companies, could be your reliable choice. WeSage BPM showcases its ability to acquire and retain customer service experts who consistently deliver exceptional results while surpassing your customer expectations. 

WeSage BPM’s customer service reps have decades of experience when it comes to successfully managing a wide range of tasks and customer inquiries. These experts smartly encounter unforeseen challenges and expand your customer success opportunities.

What does WeSage BPM offer you?

✅ With WeSage BPM, you can provide your customers with the next-gen virtual customer service solution while interacting with them through live chat.

✅ To support your customer and customize solutions, WeSage BPM provides you with an additional team of accountants and bookkeepers when it comes to managing customer contacts and keeping all queries in a centralized dashboard. It actually helps you with on-time delivery so you get success in impressing your customers.

Pricing module

Just connect with their team to discuss their pricing plans.

Review & ratings

4 out of 5 (42 reviews) on Google.

4.8 out of 5 (8 reviews) on Clutch.

IO Digital

If you’re seeking for one of the top-notch customer service companies in India, then IO Digital could be your go-to option. Because its responsibilities are not limited to reaching the climax of your customer satisfaction. IO Digital’s experts deliver you with transparent customer-centric data while utilizing advanced analytics and customer insight platforms.

What does IO Digital offer you?

✅ To strengthen customer relationships with your brand, provide different types of customer service, and build omnichannel customer engagement, IO Digital’s pros utilize digital solutions, likely AI automation and tech-savvy software.

✅ To provide quicker personalized resolutions or ultimate customer support, these reps utilize live chat solutions.

Pricing module

You need to contact their team to know the pricing structure.

Review & ratings

3.9 out of 5 (179 reviews) on Google.

4.2 out of 5 (7 reviews) on Trustpilot.

Flatworld Solutions

Flatworld Solutions, one of the best customer service outsourcing companies in India, not only utilizes various customer service channels to support your customers but also provides you with advanced business process automation. They utilize AI tools and Natural Language Processing solutions to provide your customers with multilingual support and process customer service strategies in automation mode.

What does Flatworld Solutions offer you?

✅ To support your customers in a personalized way, the customer service experts provide call-centric solutions likely inbound and outbound call services.

✅ They not only limit up to human touch in calls but also utilize virtual assistants to answer your customer queries on call.

✅ Flatworld Solutions provides your customers with live chat support when it comes to a quicker though prompt response and email support to showcase your care when it comes to follow-up and customer retention.

✅ Lastly, the expert members are always up for providing technical support to your customers if they’re facing hurdles in technical troubleshooting on their own. 

Pricing module

Just connect with their team to discuss their pricing plans.

Review & ratings

4.7 out of 5 (23 reviews) on Clutch.

3.9 out of 5 (212 reviews) on Trustpilot.

Triniter BPO

To expand your customer base while enhancing your customers’ experience, Triniter BPO, a customer support outsourcing company, provides you with customized customer support solutions. Additionally, they welcome you to experience highly encrypted data security to eliminate the probability of data breaching allegations.

What does Triniter BPO offer you? 

✅ With Triniter BPO customer service outsourcing company, you can hire both customer service and support with a team of experienced professionals.

✅ Whether you’re an Indian business or you’re running an overseas business, Triniter BPO’s multilingual support which covers up to 20 different languages, helps you understand your customer more effectively.

✅ To seamless customer support, their customer support experts utilize highly digitized solutions like AI chatbots, image and language recognition solutions, and automation for omnichannel engagement.

Pricing module

You need to book a consultation to discuss and customize your plan.

Review & ratings

4.2 out of 5 (23 reviews) on Clutch.

Go4Customer 

Go4Customer is one of the leading Indian customer service provider companies, with whom you can truly realize the fact behind benefits of customer service outsourcing. Their customer service solutions include calls, live chat support, help desk solutions, order taking, and email support. Their expert customer care reps tactfully deal with your customers to stand on your customers’ expectations and enhance your brand’s image. 

What does Go4Customer offer you? 

✅ They provide you with live chat support, where their live chat reps promptly respond to your customers’ queries while creating a personalized environment.

✅ They provide email support when it comes to follow-up after the first interaction with your customers, or it’s a try for customer retention that your brand image stays on your customers’ minds.

✅ Go4Customers’ expert reps are connecting with your customers through calls to gather more information, and offer suitable solutions. Also, these professionals set appointments with your customers if it’s really needed to retain your customers.

✅ To satisfy your customers and expand longevity, Go4 Customer provides you with help desk solutions to cater to technical issues and immediate troubleshooting.

Pricing module

Just connect with their team to discuss their pricing plans.

Review & ratings

4.7 out of 5 (21 reviews) on Google.

3.2 out of 5 (3 reviews) on G2.

5 out of 5 (4 reviews) on Clutch.

3.7 out of 5 (5 reviews) on Trustpilot.

Trupp Global Technologies Pvt Ltd. 

To reduce the hecticness of round-the-clock service to your customers, Trupp Global Technologies Pvt Ltd., a customer support outsourcing company in India, provides top-notch solutions. Their customer service pros are highly skilled in terms of enhancing customer engagement, connecting with their emotions, and reaching their satisfaction level.

What does Trupp Global Technologies Pvt Ltd. offer you? 

✅ They handle your customers’ data with AI and ML solutions to quickly sort out resolutions.

✅ Their expert team members provide your customers with tech support if they find your product complicated or they face any intricacies in their ongoing process.

✅ They have built up teams with experienced members to support your customers through inbound and outbound calls, email support, and live chat support.

Pricing module

You can connect their team to discuss the pricing options.

Review & ratings

4.1 out of 5 (64 reviews) on Google.

3.6 out of 5 (45 reviews) on Glassdoor.

MattsenKumar LLC 

MattsenKumar LLC can be one of the reliable and ready-to-go options for you when it comes to professionally handling customer service management on your behalf. 

They have data-centric solutions to understand your customers be it from ed-tech, e-commerce, telecom, real estate, or hospitality. Their expert team smartly handles several contact points to consult with your customers and smooth their journey throughout their engagement with your business.

What does MattsenKumar LLC offer you? 

✅ This Indian customer service outsourcing company provides you with inbound customer support solutions when your customers do product inquiries or they are seeking immediate solutions.

✅ They provide email support to your customers when it comes to follow-ups and retaining your customers to reduce the customer bounce rate.

✅ With this outsourcing company, you can utilize live chat support to immediately provide prompt responses at your customers’ preferred time.

✅ Moreover, to support your customers more precisely, they provide you with inbound and outbound call support solutions.

Pricing module

You need to contact their team to know the pricing structure.

Review & ratings

4.1 out of 5 (406 reviews) on Google.

4.2 out of 5 (6 reviews) on Clutch.

Call2Customers

Call2Customers is counted as one of the leading customer care and support outsourcing companies in India, which not only applies digital solutions but also provides in-person meetings to enhance your customers’ experience.

They have built up an expert team who are quite familiar with different business verticals. Their customer service representatives are highly professional when it comes to interaction, solving queries, or engaging your customers to earn their loyalty.

What do Call2Customers offer you? 

✅ Call2Customers provides you with an experienced team full of customer service professionals.

✅ They utilize different types of channels to reach your customers then and there likely phone calls, live chat, in-person service, and self-service systems.

✅ Their customer care reps are skillfully trained so that they can utilize personalized customer service to delight your customers.

Pricing module

You can connect their team to discuss the pricing options.

Review & ratings

3.9 out of 5 (38 reviews) on Google.

4.4 out of 5 (4 reviews) on Clutch.

A1 Call center

A1 call center is one of the top customer service outsourcing companies that knows the importance of calls in the customer service industry – thus providing call center services exclusively. 

Renowned brands like Josh Jagaran, Network 18, and Biba trust their services, so be assured that you can too. 

What does A1 Call Center offer you? 

✅ They understand what your customers need, thus they are provide multiple customer support services like help-desk support, off site receptionist, collateral mail fulfillment, and much more. 

✅ Every customer is different and they understand it well. Thus offering personalized services to each and every customer as per their individual needs. 

✅ They offer 24/7 customer support, and further provide you with timely reports that helps you take business decisions like allocation of resources. 

Pricing module 

Please connect with their team, to know their ticket size. 

Review & ratings

3.3 out of 5 (9 reviews) on Trustpilot

Insidea

Insidea helps you scale at an unimaginable pace with their cohesive customer service packages where they offer multiple services to assist your customers. 

They align your workflows with your customers’ needs and provide top-tier customer service by connecting only the subject matter experts with your customers. 

What do Insidea offer you? 

✅ They provide around the clock customer services thus your business is online 24/7. 

✅ They provide omni-channel support so your customers can reach out to you through multiple platforms. If one goes down then there will always be another platform to use. 

✅ They give you detailed insights on monthly basis about your customers and help you make the right decisions for your business. 

✅ They provide support to multiple industries, from edtech to hospitality, they serve them all. 

Pricing module 

To know more about their pricing details, please connect with their support team. 

Review & ratings

5 out of 5 stars (26 reviews) on G2

Make your customers feel out of the blue & experience fresh business growth

Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.

Don Porter, CBE, Co-Founder of MSB

I guess you understand the mantra of your customers’ expectations. And you already have Pandora’s box of the 13 best customer service outsourcing companies in India. 

After choosing one of them you can create a lasting impression in your customers’ hearts and soul, nurture the relationship with them, support them whenever they seek for it, and expand their lifetime value. 

You just nail this all with ultimate efforts because the experts from your outsourced partner do it skillfully without differentiating between customer service and customer support. This eventually strengthens your hold in a competitive market while boosting customer service ROI.
But if you are seeking to partner with one of the best who has a decade of industrial experience, then your approach should be towards none other than AM2PM Support. To get your premier experience just book a free call with the expert team of AM2PM Support.