The healthcare sector is a place where a lot of customers interact on a daily basis. I had entered the support department once. It was full of phone call noise, repetitive conversations, and people with worried faces about the workload while assisting patients who needed urgent help.
Can healthcare teams handle this pressure efficiently?
India is a country that attracts growth opportunities and builds itself as a leading hub for healthcare call center outsourcing. With skilled talent, cost-effective services, and advancing technology, healthcare call center companies can give you the right solution to your problem.
Many payers, providers, and pharmacies want to implement a smart way to scale operations while reducing workload. Patients also look for personalized, fast responses with 24/7 availability. They can’t wait in longer queues, the healthcare sector requires speed because you never know how critical a patient’s situation might be.
Hiring more employees is not a best practice because it costs more, and training a newbie takes a lot of time. Working with healthcare call center outsourcing companies can lower your operational costs plus introduce advanced AI automations to improve efficiency.
I’m going to walk you through the 11 best healthcare call center companies in India (2026). These are based on your needs, providing the best human resources with modern technology.
Top 11 best healthcare call center companies to scale your business
The healthcare sector often interacts with hundreds of patients every day and has multiple priority tasks to perform. Providing solutions to verification and follow-ups, increasing volume becomes the challenging part to manage.
In these urgent situations, businesses need reliable support for fast responses and better patient experience for smooth workflow. For your, I covered trusted healthcare call center outsourcing companies to better patient engagement.
AM2PM Support
AM2PM Support is a trusted healthcare outsourcing company for patient care services. We centered on patient experiences and care delivery. Ensuring smoother coordination between patients, providers, and insurers.
Providing a solution with the right mix of humans and technology. We have trained staff who manage your patients’ inquiries. Our experts are fitted to deliver fast and better solutions with clear information and deliver consistent support across channels.
With automation, healthcare companies can manage their workload. An AI voice agent is a perfect solution for this. We developed this solution to support patient care services automatically. With less effort and easy execution.
The AI voice agent covers all your channels, the LLM (Large Language Model)-powered agent focuses on understanding patients’ intent and needs, then delivers the best solution in real time.
No scripts are being used, which makes interaction natural. The best thing is that it works 24/7 without feeling burned out. It can maintain records and schedule meetings, and it allows you to monitor interactions the next day.
With the right mix of human industry experts and an AI voice agent, you can manage your complex environment moments like emergencies, follow-ups, and diagnoses with a smooth, personalized user experience.
Key features of AM2PM Support
AM2PM Support offers various features that are best suited for your business needs.
24/7 patient support services
Provide 24/7 patient support, took complete ownership of answering inquiries, appointment requests, follow-ups, and medical support services.
AI voice agent for healthcare
An AI voice agent powered with LLM technology manages a large volume of calls and understands patient intent to respond naturally in a human-like way.
Human + AI support model
AM2PM combines trained healthcare support professionals with AI automation to ensure accurate, personalized, and efficient patient communication while reducing operational workload.
Appointment scheduling & follow-ups
AI voice agents perform extremely well to help patients with bookings, record and manage appointments, while sending timely reminders and follow-ups.
Real-time monitoring & reporting
Smooth to manage performance and check reports from a single dashboard. Access workflow visibility, interaction tracking, and performance reporting.
Experienced customer support professionals
We have experienced professionals with over a decade of patient service and outsourcing experience, helping healthcare companies to provide personalized, reliable patient experiences.
Best for
- Healthcare providers
- Hospitals
- clinics
- Telemedicine companies
- Medical practices
- Health insurance providers
- Healthcare organizations
Address
Plot No 13, GT Karnal Rd, State Bank Colony, SBI Colony, Derawal Nagar, Gujranwala Town, Delhi, 110009
AM2PM Support pricing
- Startup: ₹9,999/month (business-hours call center support for small businesses)
- Growth: ₹17,999/month (expanded customer support with higher call handling capacity)
- Upscale: ₹39,999/month (24/7 call center support with advanced service coverage)
- Expansion: ₹49,999/month (round-the-clock support for growing operations)
- GrowBig: ₹59,999/month (enterprise-grade 24/7 outsourcing support with maximum scalability)
AM2PM Support reviews
4.9 out of 5 by Google
WNS Global Services
WNS Global Services is a reliable partner for healthcare providers, focusing on managing large operations and providing analytics-driven healthcare BPO services.
They have a global presence headquarters located in Mumbai. It works and operates with 66,000+ professionals across 64 delivery centers, covering different industries, and healthcare is one of them.
They provide patient support with a mix of human and AI-driven tools. It is a suitable choice for businesses looking to improve patient and member experiences.
Their services include revenue circle interaction, specializing in patient and provider engagement.
Key features of WNS Global Services
- Revenue cycle management
- Digital patient engagement
- Telehealth and virtual care support
- AI-powered healthcare automation
- Clinical operations management
- Healthcare claims processing
Pricing of WNS Global Services
WNS doesn’t list pricing publicly. They offer custom solutions, so you’ll need to get in touch with their sales team to get a quote based on your business needs, industry, and support volume.
WNS Global Services CX reviews
3.2 out of 5 by Glassdoor
Firstsource Solutions
Firstsource Solutions is one of the best healthcare service providers. They focused on patients’ experience and care delivery.
Firstsource provides services to payers and providers with a customized approach and the right mix of human and AI technology. Can easily manage your complex environment, covering front-end interactions to back-end operations.
Offers services to different industries but is considered a top player in health insurance management. It can streamline your workload and deliver a fast, natural response.
An option for companies looking for patient customer service, billing, collections, and front-end work.
Key features of Firstsource
- Revenue cycle management (RCM) solutions
- Patient engagement and communication support
- Healthcare claims processing and administration
- Insurance verification and eligibility services
- Prior authorization management
Pricing of Firstsource
Firstsource doesn’t list pricing publicly. They offer custom solutions, so you’ll need to get in touch with their sales team to get a quote based on your business needs, industry, and support volume.
Firstsource reviews
4.4 out of 5 by Glassdoor
Infosys BPM
Infosys BPM is widely recognized as a healthcare outsourcing provider. Assisting large-scale enterprises with their digital solutions.
Their business process services are designed to handle patients’ inquiries covering all omnichannel customer service activities. The company aimed at digital transformation to streamline workflows.
They use gen AI and agentic AI plus industrial knowledge to automate patient interaction. It easily integrates with the current working system and delivers fast and smooth responses. It may be a suitable option for companies looking for a modern approach to fix operations and service quality.
Key features of Infosys BPM
- End-to-end healthcare BPO services
- Healthcare claims administration and processing
- Benefits administration and coding support
- Member enrollment and eligibility management
- Provider credentialing and data management
Pricing of Infosys BPM
Infosys BPM does not publicly disclose fixed healthcare outsourcing or healthcare call center pricing plans. Businesses need to contact the sales team for a customized quote.
Infosys BPM reviews
3.3 out of 5 by Glassdoor
Hinduja Global solutions (hgs)
Hinduja Global Solutions, a widely recognized provider, is renowned for managing extensive healthcare customer interactions and patient support.
They manage healthcare experiences by leveraging AI and data science to improve efficiency and outcomes. Serves payers, providers, DME, labs, pharma, and public health.
They use agentic AI, therefore, it’s good at solving queries faster with the right solution, scheduling appointments, and managing front-facing and back-office work. Provide 24/7 customer service support, plus you can predict insights and improve operational work.
Hinduja Global Solutions’ human and tech blend stays ready every time, from the first-time connection to follow-ups.
Key features of HGS
- AI-powered healthcare customer experience solutions
- 24/7 conversational AI voice and chat support
- Patient and member engagement services
- Healthcare claims intake and processing support
- Appointment scheduling and patient support services
Pricing of Hinduja Global Solutions
Hinduja Global Solutions does not publicly disclose fixed healthcare outsourcing or healthcare call center pricing plans. Businesses need to contact the sales team for a customized quote.
Hinduja Global Solutions reviews
3.3 out of 5 by Glassdoor
Genpact
Genpact is a leading support provider and a reliable partner for healthcare. The company assists in the process of operations, analytics, and improvements in healthcare workflows.
They are focused on patient engagement and support. With the use of smart AI-powered and human-agent expertise for improving patient experience and personalized care. Revenue cycle management easily manages your billing, claims, and payments.
With large-scale contact center operations across global markets, including major hubs in Gurgaon and Noida, Genpact is well-positioned to deliver scalable and efficient healthcare support services while reducing customer complaints.
Key features of Genpact
- Revenue cycle management (RCM) solutions
- AI-powered healthcare automation
- Healthcare decision intelligence and analytics
- Clinical case management solutions
Pricing of Genpact
Genpact doesn’t list pricing publicly. They offer custom solutions, so you’ll need to get in touch with their sales team to get a quote based on your business needs, industry, and support volume.
Genpact reviews
3.8 out of 5 by Glassdoor
Teleperformance India
Teleperformance India is a reliable partner for healthcare providers. Known for their AI-integrated patient engagement, large-scale inbound and outbound support.
They provide support for patient management, insurance queries, and customer service for healthcare providers. They often blend AI-driven automation with human empathy for medical support to easily manage high-volume calls and workflows.
With advanced automation tools, multilingual capabilities, and scalable operations, Teleperformance India can help save money through outsourcing.
Key features of Teleperformance
- Patient, member, and provider support services
- Omnichannel communication (voice, chat, email, and messaging)
- Appointment scheduling and pre-registration
- Revenue cycle management (RCM)
- Medical coding and denial management
Pricing of Teleperformance
Teleperformance doesn’t list pricing publicly. They offer custom solutions, so you’ll need to get in touch with their sales team to get a quote based on your business needs, industry, and support volume.
Teleperformance reviews
4.4 out of 5 by Glassdoor
Concentrix India
Concerntrix is one of the best-established service providers, known for offering AI with specialized care to enhance patient experiences, operating on a global scale.
The AI gives responses on all omnichannels with 24/7 work support, including the feature of multilingual support, making it easier for healthcare businesses to connect with patients from different regions.
Their service system is safe and secure. The best thing is that it reduces the operation cost and manages tasks and their own scheduling, meeting appointments, and patient records efficiently. Because of these qualities, Concentrix can be a dependable option for technology-driven growth.
Key features of Concentrix
- Patient and member engagement solutions
- Omnichannel healthcare customer support
- AI-powered healthcare transformation
- Intelligent care management services
- Clinical services and care coordination
Pricing of Concerntrix
Concerntrix doesn’t list pricing publicly. They offer custom solutions, so you’ll need to get in touch with their sales team to get a quote based on your business needs, industry, and support volume.
Concerntrix reviews
3.9 out of 5 by Glassdoor
Outsource2india
Outsource2india’s practical solution for healthcare operations provides comprehensive healthcare call center solutions, focusing on reducing administrative loads.
They have a large presence in India, with some other locations globally. The best thing is that they allow users to customize so it fits well for small to large businesses. Their system easily handles patient-related tasks, calls, support queries, and data management.
Outsource2India is a suitable option for those who want to improve patient experience and lower operational costs through outsourcing.
Key features of Outsource2India
- Healthcare consulting and advisory services
- Health information management system (HIMS) implementation
- Electronic medical records (EMR) setup and integration
- Healthcare software development solutions
Pricing of Outsource2India
Outsource2India doesn’t list pricing publicly. They offer custom solutions, so you’ll need to get in touch with their sales team to get a quote based on your business needs, industry, and support volume.
Outsource2India reviews
4.4 out of 5 by Google
Fusion CX
For hospitals looking to improve patient communication, Fusion CX is worth considering. They focus on improving patient experience, engagement, and support services.
They have a presence in other countries in India, located in Bangalore and Kolkata. Agents deal with patient interactions using secure setups that meet HIPAA requirements.
Fusion CX gained 20 years of experience working with hospitals plus also provides health plans. medical devices. It may be a suitable option for companies looking for a modern approach to fix operations and strengthen their customer service operations.
Key features of Fusion CX
- 24/7 healthcare customer support
- HIPAA-compliant healthcare services
- AI-enhanced healthcare call center solutions
- Appointment scheduling and reminders
- Insurance verification services
Pricing of Fusion CX
Fusion CX does not publicly disclose fixed healthcare BPO or healthcare call center pricing plans. Organizations must contact the sales team for a customized quote.
Fusion CX reviews
2.9 out of 5 by Glassdoor
Sutherland
Sutherland is a trusted provider of patient engagement and healthcare contact center services.
The company supports hospitals, clinics, and insurers with appointment scheduling, patient inquiries, billing help, and claims assistance.
By combining trained agents with AI-powered tools, Sutherland improves response times and patient experience. Its omnichannel support across voice, chat, and email makes it a reliable choice for growing healthcare organizations.
Key features of Sutherland
- AI-powered healthcare workflow automation
- Patient experience and engagement solutions
- Revenue cycle management (RCM)
- Healthcare claims processing and administration
Pricing of Sutherland
Sutherland doesn’t list pricing publicly. They offer custom solutions, so you’ll need to get in touch with their sales team to get a quote based on your business needs, industry, and support volume.
Sutherland reviews
3.5 out of 5 by Glassdoor
Improve patient experiences with the right support partner
Healthcare companies can’t afford to miss patients’ calls, all payers, providers, and insurers need fast, improved patient care service. The one who understands their needs, wants, and emergencies.
Patients’ expectations will continue to rise and put pressure on the front desk and the backend operation. To handle all critical situations, automation is the key solution, which books appointments, schedules meetings, gives diagnoses, and provides 24/7 work support with faster and right solutions.
A human professional team can give a deeper understanding of critical issues with the authority to make the right big decisions. They are the ones who monitor AI technology performance to give improved and better results.
Choosing the right support partner can help reduce internal workload, improve response times, and create smoother communication across every channel. The right mix of human healthcare industry experts and AI integration offering company makes the best fit for your business.
At AM2PM Support, we provide patient care calling services, and we have trained professional teams that efficiently manage your patient inquiries. The best thing to know is that an AI voice agent takes all your daily tasks, automates your calls, manages records and appointments, and delivers faster responses with human-like conversations.
Whether you run a hospital, clinic, pharmacy, insurance company, or telehealth brand, the right team can strengthen both operations and patient relationships. Just book a free call and let AI and human experts work together to grow and deliver satisfying patient experiences.
