- AM2PM Support is the best inbound call center outsourcing service for businesses looking for 24/7 call handling, trained agents, multilingual support, and flexible customer service options.
- Inbound call center outsourcing lets another team handle customer calls, messages, appointments, orders, and basic support based on your processes.
- 24/7 inbound support helps businesses answer customer calls outside regular working hours, including nights, weekends, and holidays.
- A good inbound call center should offer trained agents, reliable call handling, useful reporting, suitable technology, and the ability to scale as call volumes change.
- Outsourcing inbound calls can free up your internal team so they can focus on sales, operations, and other important business tasks.
Someone calls while your sales team is in a meeting. Another customer rings after office hours.
Then there are the calls that take two minutes and the ones that somehow take twenty. Before long, your employees are spending a good chunk of their day on the phone instead of the work you hired them to do.
This is one reason companies outsource to an inbound call center. You can have a team handling customer questions, taking messages, booking appointments, helping with basic support, and picking up calls outside your normal working hours.
But handing your calls to another company isn’t something you want to do without checking their call center quality assurance first. Your customers are talking to these people, after all. You want agents who sound like they know what they’re doing, can follow your processes, and don’t make callers repeat themselves three times.
So, we looked at 9 inbound call center outsourcing companies that offer 24/7 call handling and compared what they actually bring to the table.
What is inbound calling?
Inbound calling is when customers, leads, or other people contact your business by phone. They’re the ones making the call, usually because they need help, want some information, or are ready to buy something.
The call could be as simple as a customer asking where their order is, or it could fall under any of the other types of call center services, like pricing questions, appointment bookings, product availability, or general problem-solving.
And this is where things can get a little messy for a growing business. You still need someone to answer those calls, even when your sales team is busy or your office is closed.
That’s why inbound calling is more than just picking up the phone. The person answering needs to know what to say, where to send the caller, what information to collect, and when a call needs to be passed to someone else.
With an outsourced inbound call center, another team handles those calls for you based on your instructions and processes.
Scale your call handling when demand increases
From everyday customer calls to sudden spikes in call volume, AM2PM Support provides flexible inbound support that helps you keep up without adding pressure to your internal team.
How we evaluated these inbound call center outsourcing service companies
If you’re going to let another company answer your calls, you probably want to know a little more than whether they offer 24/7 support. I looked at the things you’re likely to care about when you’re choosing one.
| What I checked | What it means for you |
| 24/7 support | You can get someone to answer your calls outside your regular business hours. |
| Inbound call services | You can get help with customer questions, orders, appointments, support calls, and more. |
| Agent training | Your customers are talking to people who know how to handle calls and follow your instructions. |
| Call handling | You can see how they deal with transfers, messages, escalations, and other common calls. |
| Technology | You can check for things like CRM integration, call recording, call routing, and reporting. |
| Pricing | You can get an idea of what you’ll pay and whether you need to ask for a custom quote. |
| Scalability | You can increase your call support when your business gets busier. |
| Experience | You can see whether they already work with businesses like yours |
| Reviews | You can get a better idea of what other customers think about working with them. |
9 best inbound call center outsourcing services for handling multiple calls
Let’s explore the top inbound call center outsourcing service companies that are the right choice for your organization.
| Company | Key inbound call center services | Availability / coverage | Pricing | Google rating |
| AM2PM Support | Inbound/outbound calls, omnichannel support, multilingual support, technical support, ticket management, analytics | 24/7 | Starts at ₹9,999/month | 4.9/5 (28 reviews) |
| Helpware | Customer support, order taking, technical support, call routing | 24/7, 45+ languages | Custom quote | Not verified |
| Unity Communications | Inbound/outbound calls, customer service, sales, technical support, back-office | Global service locations | Custom quote | 3.6/5 (8 reviews) |
| APEX Call Centers | Inbound/outbound calls, customer service, technical support, order processing, appointments, chat, email, back-office | 24/7, US, Mexico, Philippines | Custom quote | 3.9/5 (8 reviews) |
| Fusion CX | Inbound calls, phone answering, customer service, technical support, email, chat, SMS, social | 24/7, 40+ languages | Custom quote | Not verified |
| SupportYourApp | Customer care, technical support, help desk, sales calls | 24/7, 60+ languages | Custom quote | Not verified |
| XACT | Customer service, appointment scheduling, call routing, message taking, help desk, dispatch | 24/7 | Custom quote | Not verified |
| Moneypenny | Call answering, message taking, lead qualification, appointment scheduling, order processing, CRM support | 24/7 | Starts at $165/month | Not verified |
| Go4Customer | Inbound calls, customer queries, order taking, appointments, technical support, multilingual/omnichannel support | 24/7 | Custom quote | 4.8/5 (29 reviews) |
We got an overview; let’s do a deep dive and actually get to know all about them.
AM2PM Support
Have you ever called customer service already frustrated, only to find yourself getting even more annoyed during the conversation?
I’ve been there. I was once so frustrated about a product issue that I was practically venting at the customer service agent. But the person on the other end stayed calm, listened patiently, and walked me through the solution without making me feel like a problem.
That got me thinking: isn’t this what good customer service is supposed to look like?
Yes, this is what you get from AM2PM Support’s outsourcing provider. A team of professionals and experts for inbound and outbound customer service management.
AM2PM Support was founded by Mayak Jain and Ankit Kapoor and started its journey in Delhi, India. AM2PM Support is one of the fastest-growing BPO companies that specializes in its expertise and professionalism in handling inbound call center services and support across multiple industries.
We have skilled agents who handle inbound calls and focus on creating positive customer interactions. Our dedicated team works to resolve customer queries effectively, helping businesses build stronger customer relationships.
We follow a strategic approach to customer service, with a focus on responding to queries and improving the overall customer experience. We also provide BPO services across multiple channels, including 24/7 customer support.
What makes AM2PM Support unique?
Let’s discuss what actually makes us stand out from others.
Delivering 24/7 customer support
Delivering 24/7 customer support shows customers that their needs matter while helping build trust, improve satisfaction, and encourage retention.
We have trained customer service representatives available 24/7 to handle incoming calls. For example, if a customer has a question about a product they purchased, they can speak with a knowledgeable representative and get the information they need.
Omnichannel support
We handle customer queries across multiple channels, including phone calls, email, and live chat. This gives customers different ways to reach out and get help in a way that works for them.
Multilingual support
We also offer multilingual support, helping businesses serve customers who speak different languages. This can be especially useful for companies with a diverse or global customer base.
Resolve troubleshooting problems
We have a skilled tech support team that handles technical issues, troubleshoots problems, and provides solutions. Its team also focuses on sales through skilled customer conversations and a results-driven approach.
Get detailed analytics and reports
We provide detailed reporting and analytics to help clients track call center performance. This includes metrics such as call volume, average handling time, and customer satisfaction scores, helping businesses identify areas for improvement and make informed decisions.
Affordable solution
We offer cost-effective call center solutions based on your business needs. Our services include inbound call center outsourcing, ticket management, and live chat support outsourcing, along with customized outsourcing options.
Give customers faster access to the support they need
With trained agents, multilingual support, and 24/7 availability, AM2PM Support helps you handle customer questions and service requests across different call volumes.
AM2PM Support’s call center outsourcing pricing modules
Ratings and reviews
- 4.9/5 (36 reviews) on Google.
Helpware
Helpware can take inbound calls off your team’s plate, including customer support, order taking, technical support, and call routing. You can also get 24/7 and multilingual support if your customers need it.
Who is Helpware for?
It’s worth looking at if you need round-the-clock support or expect your call volume to change.
Pros of Helpware
- 24/7 call coverage
- 45+ language support
- Scalable support teams
Cons of Helpware
- Custom pricing only
- Cost depends on your setup
- Dedicated-agent pricing model
Pricing of Helpware
Helpware doesn’t publish a fixed price. You’ll need to request a quote.
Ratings & reviews of Helpware
No current Google rating could be verified.
Unity Communications
If you need someone else to handle your customer calls, Unity Communications offers inbound and outbound contact center support. You can use its team for customer service, sales, technical support, and back-office work.
Its services can also be set up around your business needs instead of forcing you into one fixed setup.
Who is Unity Communications for?
You can consider it if you need outside help with customer calls or want to add support without building another in-house team.
Pros of Unity Communications
- Inbound and outbound support
- Global service locations
- Flexible service options
Cons of Unity Communications
- No public pricing
- Setup depends on your needs
- You’ll need to contact the team
Pricing of Unity Communications
You’ll need to contact Unity Communications for pricing since no fixed rates are listed publicly.
Ratings & reviews of Unity Communications
3.6/5 from 8 reviews on Google.
Turn missed calls into handled customer conversations
Our trained agents answer customer calls, provide information, handle requests, and follow your processes so important calls do not get left unattended.
APEX call centers
APEX Call Centers handles both inbound and outbound calls, along with customer service and technical support. You can also use its team for order processing, appointment setting, answering services, chat, email, and back-office work.
It provides around-the-clock customer support and has locations across the US, Mexico, and the Philippines.
Who is APEX Call Centers for?
It can suit you if you need ongoing customer support or want to hand off both phone and back-office work.
Pros of APEX Call Centers
- 24/7 customer support
- Inbound and outbound calls
- US, Mexico, and Philippines locations
Cons of APEX Call Centers
- Pricing isn’t publicly listed
- Quote required
- Several service options to sort through
Pricing of APEX Call Centers
APEX does not publish fixed pricing on its website. You’ll need to request a quote.
Ratings & reviews of APEX Call Centers
3.9/5 from 8 reviews on Google.
Fusion
If you want someone else handling your incoming calls, Fusion CX offers 24/7 inbound call center and phone-answering services. You can have its team handle customer questions, complaints, orders, appointments, billing concerns, technical support, and escalations. It also supports email, chat, SMS, and social channels.
Who is Fusion CX for?
It can work for you if you need high-volume call support, after-hours coverage, or help across several customer service channels.
Pros of Fusion CX
- 24/7 call answering
- 40+ language support
- Voice and non-voice support
Cons of Fusion CX
- Large range of services may mean a more involved setup
- No fixed pricing listed
- Quote required
Pricing of Fusion CX
Fusion CX asks you to request a quote based on your requirements.
Ratings & reviews of Fusion CX
No current Google rating could be verified.
SupportYourApp
SupportYourApp is built around customer and technical support, so you can hand over more than just basic call answering. Its inbound team handles customer care, technical support, help desk requests, and sales calls, with coverage available 24/7 and in 60+ languages. You can also combine human agents with AI tools.
Who is SupportYourApp for?
It suits you if you need ongoing phone support, technical help, or multilingual coverage without building the whole team yourself.
Pros of SupportYourApp
- 24/7 inbound support
- 60+ language coverage
- Human and AI support options
Cons of SupportYourApp
- Pricing depends on your setup
- Quote required
- AI options may add complexity
Pricing of SupportYourApp
Pricing depends on team size, languages, coverage, support level, and integrations.
Ratings & reviews of SupportYourApp
No current Google rating could be verified.
Manage customer calls, appointments, orders, and support in one place
AM2PM Support handles inbound customer interactions with trained agents and flexible support options, helping you maintain consistent service while your team handles other priorities.
XACT
XACT works as an extension of your front desk, handling customer calls, messages, appointments, and other day-to-day phone tasks.
You can have its agents handle customer service, appointment scheduling, call routing, message taking, help desk support, and dispatch. Calls can be handled using your business name and instructions.
Who is XACT for?
You can use XACT if you need after-hours coverage, overflow support, or help handling calls throughout the day.
Pros of XACT
- 24/7 live call handling
- Appointment scheduling
- Call routing and dispatch
Cons of XACT
- Pricing isn’t listed
- You need a custom quote
- Service setup depends on your needs
Pricing of XACT
XACT asks you to request a quote based on the services you need.
Ratings & reviews of XACT
No current Google rating could be verified.
Moneypenny
Moneypenny gives you real receptionists to handle calls for your business 24/7. They can follow your scripts, transfer calls, take messages, qualify leads, schedule appointments, process orders, and send information into your CRM. You can also choose bilingual English and Spanish answering.
Who is Moneypenny for?
It can fit you if you want live phone coverage without hiring your own reception team.
Pros of Moneypenny
- 24/7 live answering
- CRM integrations
- Bilingual answering
Cons of Moneypenny
- US pricing may not suit every market
- Extra minutes cost more
- Bilingual support covers English and Spanish
Pricing of Moneypenny
Plans start at $165/month for 50 minutes, with 100, 200, and 500-minute plans also available.
Ratings & reviews of Moneypenny
No current Google rating could be verified.
Go4Customer
Go4Customer covers the calls that can otherwise pile up on your team. Its inbound service includes customer queries, order taking, appointment scheduling, technical support, and product information.
You can also add multilingual and omnichannel support if your customers reach you through more than just the phone.
Who is Go4Customer for?
It makes sense for businesses that need 24/7 inbound support or have more calls coming in than their own team can handle.
Pros of Go4Customer
- 24/7 inbound support
- Technical help desk
- Multilingual support
Cons of Go4Customer
- Pricing isn’t publicly listed
- Services are customized
- Quote required
Pricing of Go4Customer
Go4Customer does not publish a fixed inbound call center rate. You’ll need to request a quote.
Ratings & reviews of Go4Customer
4.8/5 from 29 reviews on Google.
Why inbound call center services matter for your business
You don’t have to leave customers waiting
When someone calls about an order, service, booking, or problem, they usually want an answer now. Having someone available to take the call means fewer customers are left hanging. AM2PM provides 24/7 virtual customer service, so your customers have support available when they need it.
Your team can focus on their actual work
Your employees don’t have to stop what they’re doing every time the phone rings. The call center can handle incoming calls while your team gets on with sales, operations, or other work. AM2PM handles customer calls so your in-house team can stay focused on the work that needs their attention.
You can cover calls after hours
Your customers may call when your office is closed. With 24/7 inbound support, you can keep your phone lines covered at night, on weekends, and during holidays. AM2PM offers 24/7 customer service through calls, along with live chat and help desk support, so customers aren’t limited to your office hours.
You have extra help when calls pile up
A busy day can quickly turn into a long queue of unanswered calls. An outsourced team gives you more people to handle that extra volume when your own team is already stretched. AM2PM’s trained agents can take on customer calls and help you manage higher call volumes without adding the same workload to your in-house team.
How to choose the right inbound call center partner for your business
You’ll want to look beyond the price when you’re choosing a call center. The right fit depends on what you need them to handle and how much control you want to keep over the customer experience.
| What to check | What you should look for |
| 24/7 availability | Make sure they can cover the hours you actually need, including nights, weekends, and holidays. |
| Services | Check that they can handle the calls you’re getting, whether that’s customer support, orders, bookings, or something else. |
| Agent training | Ask how agents are trained and how they learn about your business before taking calls. |
| Call quality | Listen to sample calls if possible. You want agents who sound clear, helpful, and comfortable talking to your customers. |
| Technology | Check whether they can work with the CRM and other tools you already use. |
| Reporting | Make sure you’ll be able to see things like call volume, missed calls, wait times, and other useful numbers. |
| Pricing | Find out exactly what you’re paying for and whether there are extra fees for certain services or call volumes. |
| Scaling | If your call volume increases, you should be able to add support without having to start over with another provider. |
| Security | Ask how they protect your customer information and what measures they have in place for data security. |
AM2PM Support: The right inbound call center outsourcing partner for your business
You’ve seen what different inbound call center providers bring to the table. Some focus heavily on 24/7 answering. Others give you technical support, appointment handling, multilingual agents, or help across several channels.
Now think about what your own team actually needs.
With AM2PM Support, you can have trained agents handle your inbound calls around the clock, including customer questions, appointment bookings, order support, technical queries, and complaints. You can also use its live chat and help desk support when your customers prefer something other than a phone call.
That gives your team fewer calls to pick up and more time to focus on the work happening behind the scenes.
If you’re ready to take some of that call load off your team, book a free call with AM2PM Support.
Frequently asked questions about inbound call center outsourcing service companies
What should I look for in an inbound call center provider?
Look at 24/7 availability, agent training, call quality, pricing, technology, reporting, and the types of calls they handle. You should also check reviews and ask how they train agents for your business. Providers such as AM2PM Support cover several of these areas.
How much does an inbound call center provider charge?
There isn’t one fixed price. Providers may charge by the minute, per call, by the number of agents, or through a monthly plan. Your call volume and required services also affect the cost. AM2PM Support can provide pricing based on your requirements.
Can inbound call center providers handle calls 24/7?
Yes, many providers offer 24/7 call coverage. This can be useful if your customers call outside normal working hours or you serve different time zones. Before signing up, check exactly what the provider covers. AM2PM Support also offers round-the-clock customer service.
What types of calls can an inbound call center handle?
It depends on the provider, but services can include customer support, order calls, appointment bookings, lead inquiries, complaints, and general questions. Some providers can also follow your scripts and processes. AM2PM Support handles inbound customer interactions across calls, live chat, and help desk support.
Can I outsource inbound calls without losing control of my customers?
Yes. A good provider should work from your scripts, FAQs, processes, and escalation rules. You should also have access to call reports and other updates. This lets you outsource the calls while still knowing what customers are asking and how agents are responding.
How do I know if an inbound call center has good agents?
Ask how agents are recruited, trained, and monitored before they start handling your calls. It also helps to listen to sample calls or ask about quality checks. A provider like AM2PM Support uses trained agents to handle customer conversations on behalf of clients.
Can inbound call center providers work with my existing tools?
Many providers can work with your CRM, help desk, phone system, or other business tools. The exact integrations vary, so ask before signing a contract. If your team already has a system in place, make sure the provider can fit into your existing workflow.
Should I choose a local or overseas inbound call center provider?
There’s no single answer that works for every business. Look at the provider’s agents, hours, pricing, communication, and experience with your type of customers. You should also consider where your customers are located and whether the provider can give you the coverage you need.
How quickly can an inbound call center provider get started?
The timeline depends on your call volume, services, scripts, training, and the provider’s onboarding process. A simple answering service may start quickly, while a more detailed setup can take longer. Ask about onboarding before you sign up so you know what to expect.
What is the difference between inbound and outbound call center services?
Inbound services deal with calls coming to your business, such as customer questions, bookings, orders, and support requests. Outbound services involve agents calling customers, often for sales, lead generation, surveys, follow-ups, or appointment reminders. Some providers like AM2PM Support offer both services.
