“My team is getting tired from making too many outbound calls.”
“We’re losing deals because we can’t follow up with leads fast enough.”
“Finding a good phone answering service or outbound calling partner feels like a nightmare, because everyone promises quality but gives average results.”
“I want someone to manage my outbound calls, but I’m scared I’ll lose control of my customer experience.”
Sounds familiar?
If you run a business that depends on outbound calling like lead generation, booking appointments, telemarketing, or customer follow-ups, you already know how tough it can be.
Your team is tired of making endless calls. Your sales numbers aren’t as good as you hoped. And every day without a proper outbound plan means you’re losing money.
Here’s the truth: not all outbound call center partners are the same.
Some make big promises but create more problems. Some charge too much for what they give. And some take over your customer talks so much that you start feeling cut off from your own business.
But what if I told you there’s a better way?
Over the past few years, I’ve helped many businesses find the right outbound call center partners. And during that time, I learned what makes the best ones truly stand out.
In this guide, I’ll share the 7 best outbound call center outsourcing companies in India, the ones that actually bring real results for businesses like yours.
You’ll learn what each company offers, how much they cost, what real users say, and most importantly, how to choose the one that fits your needs best.
Let’s go through it together.
7 best outbound call center outsourcing companies to handle your sales
Here’s a curated list of the 7 best outbound call center outsourcing companies in India that can help you manage sales calls, boost conversions, and free up your internal team to focus on core business growth.
AM2PM Support
Founded by Mayank Jain and Ankit Kapoor, AM2PM Support has built its name as one of India’s most trusted outsourcing partners for end-to-end customer communication.
Established in 2021, the company was created with one simple idea: to help businesses deliver a world-class customer experience without the heavy cost and operational load of managing it in-house.
Unlike traditional call centers that focus on call volume, we focus on what really matters: your business results. The AM2PM team works like an extension of yours, managing customer communication, sales outreach, and support operations with a mix of human empathy and smart technology.
Whether you’re a growing startup or a large enterprise, we help you scale efficiently while keeping every customer service personalized and consistent.
Our belief is simple: great customer experience drives business growth, and that starts with the right partner.
Key features of AM2PM Support
- End-to-end inbound and outbound call management across multiple channels
- 24/7 customer coverage with multilingual support (English, Hindi, and regional languages)
- Custom-built workflows and reporting for each client’s goals and KPIs
- Trained agents supported by automation and real-time reporting dashboards
- Strong compliance standards with data protection and secure operations
- Transparent pricing with no hidden costs or surprise add-ons
Outbound call center services offered by AM2PM Support
We offer a complete range of outbound calling services designed to drive real business results and create meaningful customer connections.
Lead generation campaigns
We handle cold calling, prospect qualification, and lead nurturing with a focus on lead quality over quantity. Our team understands that throwing 1,000 calls at the wall doesn’t matter if only 5 are qualified leads.
Appointment setting
Whether you’re in healthcare, real estate, or B2B services, appointment setting requires finesse. We train our agents specifically for this, understanding the psychology of scheduling calls and handling objections without sounding pushy.
Sales follow-ups
We manage customer follow-ups across the entire sales funnel, from initial contact to post-sale check-ins. This is crucial because most businesses lose deals at the follow-up stage, not at the initial pitch.
Telemarketing campaigns
For businesses looking to launch targeted outbound campaigns, we handle everything from script development to execution and reporting.
Customer surveys & feedback
We collect actionable insights through outbound surveys, helping you understand what’s working, what’s not, and where your customer experience can improve.
24/7 availability
For us, being available 24/7 isn’t just about extended hours, it’s about ensuring your business never misses a lead, opportunity, or customer query, no matter the time zone.
Multilingual support
With agents fluent in multiple languages, we help you connect with customers across various regions, without the hassle or expense of building separate teams.
The real differentiator? Customization. We don’t believe in one-size-fits-all solutions. Every workflow we build is customized to your business model, your goals, and your customers’ expectations.
Why businesses choose AM2PM as their long-term partner
- Founded and led by experts with backgrounds in consulting and customer success
- Combination of human expertise and smart automation for efficiency and accuracy
- Scalable teams with agents trained for your industry and use case
- Transparent pricing and clear performance tracking
- Focus on long-term relationships, not one-time projects
Pricing of AM2PM Support
AM2PM Support offers five predefined call support plans so you can choose according to your stage and requirement.
| Plan | Availability | Free Minutes/Day | Monthly Charge |
| Startup Plan | 6 days (business hours) | 60 | ₹9,999 |
| Growth Plan | 6 days (business hours) | 120 | ₹17,999 |
| Upscale Plan | 24/7 | 240 | ₹39,999 |
| Expansion Plan | 24/7 | 360 | ₹49,999 |
| GrowBig Plan | 24/7 | 480 | ₹59,999 |
All plans include:
- Real human interaction
- Call recording and dedicated reporting
- Standard KPIs tracking
- Shared agent availability
- ₹2,500 one-time setup fee
For custom projects, AM2PM also offers per-call, per-agent (FTE), hybrid, and campaign-based pricing. You can book a free demo to test quality before signing up.
Ratings and reviews of AM2PM Support
4.9 out of 5 (27 reviews) on Google
Go4Customer
Go4Customer is one of India’s long-standing call center service providers with over 20 years of experience and a large team of professionals. They focus on helping businesses improve customer engagement through both inbound and outbound calling. Their clients include several Fortune 500 companies, which shows their ability to manage high call volumes and large-scale operations.
The company offers multi-channel communication support like voice, email, chat, and more, and uses advanced tools like AI chatbots, data analytics, and automation to make their processes faster and smarter. Go4Customer mainly suits large businesses that want structured and multilingual campaigns at scale.
Key features of Go4Customer
- Handles outbound calling for lead generation, customer surveys, and follow-ups
- Offers multilingual and multichannel support across voice, chat, and email
- Uses AI-powered systems and predictive dialers for efficiency
- Follows strong quality-check systems with regular call audits and reports
- Has experience working with large enterprises and complex operations
Pricing of Go4Customer
Go4Customer provides custom pricing based on your project type and call volume. You’ll need to fill out their contact form or reach out directly for a quote.
Ratings and reviews of Go4Customer
3.8 out of 5 (58 reviews) on Google
Fusion BPO Services
Fusion BPO Services is one of the experienced players in the Indian call center companies, with over 20 years in business and operations spread across multiple countries. They run 40 delivery centers and have a team of experienced customer professionals.
The company focuses on combining human skills with technology, which they call the “Human + Tech” model. Instead of replacing agents with bots, they use AI, data tools, and automation to help their agents work faster and smarter. They serve many industries like telecom, healthcare, BFSI, retail, and utilities, managing both B2C and complex B2B projects.
Struggling to manage outbound calls in-house?
Let AM2PM Support handle your outreach while you focus on scaling your business.
Key features of Fusion BPO Services
- Outbound services like lead generation, appointment setting, and telemarketing
- Multilingual and omnichannel support across voice, chat, email, and social platforms
- Strong presence in 15+ countries with local language and cultural understanding
- AI-assisted tools to improve agent performance and reporting accuracy
- Experience in regulated sectors like BFSI, healthcare, and utilities
Pricing of Fusion BPO Services
Fusion BPO Services provides custom pricing based on your campaign needs. You can fill out the inquiry form on their website to receive a customized quote.
Ratings and reviews of Fusion BPO Services
3.9 out of 5 (120 reviews) on Google
Octopus Tech
Octopus Tech started in 2011 and has grown into a full-service outsourcing company offering call center, web development, and virtual assistant services under one roof. Based in India, they operate from cities like Amritsar, Gurugram, Bangalore, and Chandigarh, combining tech and customer support to help businesses scale smoothly.
What makes them different is their mix of outsourcing services, from outbound calling and lead generation to website design, data entry, and even e-surveillance. Instead of just focusing on one area, Octopus Tech works as a digital operations partner, helping businesses manage both their customer communication and online presence in one place.
Key features of Octopus Tech
- Outbound services like lead generation, customer surveys, and appointment scheduling
- Virtual assistant and non-voice support (email, chat, data entry)
- Web design and e-commerce development services for businesses
- E-surveillance solutions for hotels, schools, and warehouses
- Offices in multiple Tier 1 and Tier 2 Indian cities for better cost control
Pricing of Octopus Tech
Octopus Tech offers customized quotes based on your exact needs and campaign size. They don’t share fixed prices publicly. You can fill out their online inquiry form or contact their sales team directly for detailed pricing.
Ratings and reviews of Octopus Tech
4.2 out of 5 (68 reviews) on Google
ProGlobalBusinessSolutions
PGBS is an India-based outsourcing company that provides both inbound and outbound call center services. They handle voice-based customer communication, including telemarketing, lead generation, surveys, and customer verification.
The company also supports multiple industries like banking, finance, retail, telecom, education, travel, and healthcare. Their outbound teams work through multilingual support centers and use advanced phone systems to handle high call volumes efficiently.
Key features of PGBS
- Outbound call services for sales, telemarketing, and surveys
- Multilingual support for customers in different regions
- 24×7×365 call handling with monitored and recorded conversations
- Regular quality checks and agent training sessions
- Advanced systems and infrastructure to reduce call downtime
Struggling to manage outbound calls in-house?
Let AM2PM Support handle your outreach while you focus on scaling your business.
Pricing of PGBS
PGBS offer customized pricing for their outbound call center outsourcing services. So you need to contact their sales team or fill out the inquiry form on their website.
Ratings and reviews of PGBS
3.7 out of 5 (33 reviews) on Google
Flatworld Solutions
Flatworld Solutions has been in the business for over 19 years, offering a wide range of outsourcing services, from call centers and software development to finance, accounting, engineering, and creative work. With offices in India, the Philippines, and the USA, they provide round-the-clock support for clients across time zones.
Their outbound call center services focus on lead generation, telemarketing, appointment setting, and customer follow-ups. What makes them stand out is their strong focus on compliance, they follow global standards like HIPAA, PCI-DSS, and GDPR to keep data safe.
Key features of Flatworld Solutions
- Outbound services for lead generation, appointment setting, and telemarketing
- Global delivery centers in India, the Philippines, and the USA for time zone flexibility
- Data protection and compliance with HIPAA, PCI-DSS, and GDPR standards
- AI-driven tools for better call management, analytics, and customer engagement
- Support for multiple industries including healthcare, finance, telecom, and retail
Pricing of Flatworld Solutions
Flatworld Solutions offers custom pricing based on outbound call center outsourcing service type.
Ratings and reviews of Flatworld Solutions
4.0 out of 5 (155 reviews) on Google
Call2Customers
Call2Customer is a call center outsourcing company that provides both inbound and outbound services. It operates from delivery centers in India and the Philippines and works with different industries. The company describes its approach as customer-focused, aiming to build long-term client relationships rather than short one-time interactions.
They offer a mix of BPO and KPO services and are known for being able to set up small to medium-sized teams quickly when needed. Their hiring model includes selecting and training agents before assigning them to client projects.
Key features of Call2Customer
- Outbound calling for lead generation, telemarketing, and customer surveys
- Inbound and outbound support for various business sectors
- Multiple dialer systems such as predictive and progressive dialers
- Recorded calls and regular quality checks
- Delivery centers located in India and the Philippines
Pricing of Call2Customer
For pricing details of Call2Customer, you need to contact the company directly or fill out a web form for a quote.
Missing follow-ups and losing potential leads?
Our trained outbound agents ensure every prospect gets a timely and meaningful touchpoint.
Ratings and reviews of Call2Customer
4.1 out of 5 (47 reviews) on Google
How to choose the best outbound call center companies for your business
Okay, so now you’ve got 7 good options.
But here’s the truth, picking the wrong one can waste your money, time, and even hurt your customer relationships.
So how do you choose the right one?
It’s not only about price (though that’s important).
It’s about how well they fit your needs, how good they really are, and whether they understand your way of working.
Here’s an easy step-by-step way to do it 👇
Step 1: Know what you actually need
Before you talk to any company, be clear about three simple things:
Call volume
Do you need 500 calls a month or 50,000?
This makes a big difference in price and which company can handle your work.
Campaign duration
Is this just for 3 months to generate leads, or do you want a long-term outbound team?
Your answer will affect your plan and budget.
Need a reliable call center partner who actually delivers?
AM2PM Support blends human empathy with smart automation to get real results, not just call logs.
Quality expectations
Do you just want agents who follow a script?
Or do you want people who really understand your product and talk like experts?
More customization means fewer companies will fit.
⏩ Skip this step, and you’ll waste time talking to the wrong vendors.
Step 2: Check their technology (but don’t get fooled by fancy words)
These days, every company says they use “AI,” “machine learning,” or “big data.”
Don’t believe it blindly. Ask real questions like:
- What CRM do you use? Can it connect with ours?
- How do you measure call quality?
- Do you have any system to predict conversions?
- Can I listen to recorded calls?
A good company will answer clearly.
If they sound confused or vague, it usually means their systems are old.
Step 3: Look at their experience in your industry
Ask for examples of work they’ve done in your line of business.
Because calling for eCommerce is totally different from healthcare or SaaS.
A good vendor will show:
- Where they started
- What changes they made
- Results in numbers (like better conversion rate or lower cost)
- How long it took
If they can’t show any real examples, that’s a yellow flag ⚠️
Thinking about outsourcing but not sure where to start?
Book a free demo with AM2PM Support and see how outbound outsourcing really works.
Step 4: Understand their quality check process
This is where average vendors usually fail.
Ask them:
- How many calls do you check for quality?
- How often do you train your agents?
- What happens if someone’s performance drops?
- Can I see your QA (Quality Assurance) reports?
For example, AM2PM Support checks call quality and follows the best quality assurance practices to give weekly reports showing what’s working and what’s not.
That level of honesty and clarity is rare.
If a vendor just says “we monitor quality” without any proof, that’s a red flag.
Step 5: Check real references (not just happy clients)
Every company will give you glowing references.
But you want the real story.
Ask for:
- 3 clients from your industry
- How long they’ve worked together
- Permission to ask detailed questions
Overloaded with outbound calls and underwhelming results?
We optimize every call for conversion: no wasted dials, no missed opportunities.
Good questions include:
- How was the onboarding process?
- Did you ever face any service issues?
- How do they handle scaling up or down?
- Would you sign another contract with them?
If someone hesitates before answering, that’s a sign something’s off.
Step 6: Always ask for a trial first
Never sign a long contract right away.
A good trial should be:
- 2–4 weeks long
- Small campaign (around 1,000–5,000 calls)
- Clear success goals
- Weekly review meetings
- Easy to stop if things don’t work out
This is why AM2PM Support offers a free demo and trial, because they trust their service.
Vendors who avoid trials? Usually not confident in their performance.
Step 7: Make sure they can scale with you
Your needs will grow. Maybe today you make 10,000 calls, and 6 months later you need 50,000.
So ask:
- How fast can you increase call volume?
- What if I want to reduce it later?
- Are there extra charges for scaling up or down?
- How do you maintain quality when scaling?
A strong partner will handle growth smoothly without losing quality.
Most can’t, and that’s what separates the best from the rest.
The real talk: Why most outbound call center partnerships fail
Before you sign any contract, let’s be real, here’s what usually goes wrong and ruins the partnership:
Different expectations
The client thought they’d get 20% conversions, but the vendor was only aiming for 10%.
No one cleared this up in the beginning, and both sides ended up disappointed.
Weak onboarding
The vendor didn’t take time to learn about the client’s business, products, or customer problems.
So, agents sounded robotic instead of talking like experts who actually understand the product.
No accountability
When things went wrong, vendors blamed “bad leads” or “the market.”
Nobody checked how well agents performed or if the script even worked.
Want more sales without expanding your in-house team?
Outsource your outbound campaigns to AM2PM Support and scale faster at lower cost.
No communication
After the contract was signed, the vendor went quiet: no updates, no reports, no strategy talks.
Basically, they disappeared.
Untrained agents
Some vendors just fill the team with people who aren’t trained or motivated.
The client ends up paying for poor-quality calls.
Don’t let this happen to you.
Choose a partner who:
✅ Is clear about goals and expectations from day one
✅ Trains and prepares agents properly
✅ Takes full responsibility for results
✅ Shares regular reports and insights
✅ Keeps improving and replaces weak agents with stronger ones
That’s how you build a partnership that actually works.
Choose the right outbound call center partner for your business
Finding the right outbound call center partner isn’t just about saving costs, it’s about protecting your customer relationships and driving real growth. The truth is, most vendors talk about numbers. The best ones care about outcomes.
That’s exactly what AM2PM Support does. We help businesses turn outbound calling into a real revenue driver with trained agents, transparent pricing, 24/7 multilingual support, and data-backed results.
If you’re ready to stop losing leads and start scaling smarter, let’s make it simple.
👉 Book your free call with AM2PM Support and see how outbound can actually work for you.
Frequently asked questions about outbound call center companies
It typically takes 3-4 weeks to see meaningful data. The first 2 weeks are usually onboarding and initial training. Results depend heavily on lead quality, script quality, and agent training. Expect to see preliminary metrics around week 3-4. Major optimization improvements usually happen in months 2-3.
Yes, but there are usually transition costs and timeline impacts. That’s why a trial period is crucial. If you’re 30 days into a 12-month contract and want to switch, you might lose those 30 days of ramp-up. Smart contracts include exit clauses for performance failures.
Outsourcing makes sense if: You have variable call volume, You need quick scaling, You don’t have hiring and management bandwidth, You want to test campaigns before building in-house teams. Hire in-house if: You have consistent, predictable volume for 2+ years, Call quality is your absolute top priority, Your campaigns are highly specialized/proprietary.
Track these metrics: Connect rate (% of calls that reached a person), Qualification rate (% of connects that were qualified leads), Conversion rate (% of qualified that became customers), Cost per lead, Cost per customer acquisition. Any vendor worth their salt will track all of these weekly and show you trends over time.
Good vendors should. Ask in the contract: “What’s your replacement policy for agents falling below quality standards?” A 10-day replacement guarantee is reasonable. If they can’t guarantee replacements, that’s a red flag.
Generally, 9 AM – 1 PM and 3 PM – 5 PM are strongest for B2B. For B2C, evenings (6-8 PM) are often better. But this varies by industry. Your vendor should have data on this and can optimize call timing for your specific vertical.
Ensure your contract includes: Data processing agreements, Encryption standards, Regular security audits, Non-disclosure clauses. Ask specifically: “Are you GDPR compliant? Can you provide your DPA (Data Processing Agreement)?” If they can’t answer clearly, walk away.
Lead generation focuses on identifying and qualifying prospects who might be interested (creating a pipeline). Telemarketing is more direct selling, pushing for an immediate sale. Lead generation is usually lower pressure and higher volume. Telemarketing is usually a higher conversion target but lower volume. Choose based on your sales cycle and product.
Best practice: Have a script framework (the key talking points and questions) but train agents to sound conversational, not robotic. Pure script reading kills conversions. The vendor should train agents on script flexibility while maintaining message consistency. If they insist on rigid scripts, that’s suboptimal.
Minimum weekly, ideally twice weekly in the first month. After stabilization, weekly is sufficient. These reviews should include: Call volume, Quality metrics, Conversion metrics, Problem areas and action items, Strategy optimization based on results. Any vendor who can’t commit to this cadence isn’t serious about your success.
