Outsourcing customer support has become a game-changer for businesses worldwide. Whether it’s handling customer queries, technical support, or lead generation, having the right call center partner can make a huge difference.
And when it comes to outsourcing, India continues to lead the way. With its skilled workforce, cost-effectiveness, and round-the-clock service capabilities, India has become a global hub for call center services. But with so many options available, how do you pick the right one?
That’s exactly what this article is here for. I’ve put a list of the top 17 call center outsourcing companies in India for 2025, helping you find the best fit for your business needs.
Why India remains a top destination for outsourcing?
If you’re wondering why so many businesses choose India for outsourcing, the answer is simple—it offers the perfect mix of quality, affordability, and expertise.
First, there’s the cost advantage.
Running an in-house call center can be expensive, but outsourcing to India helps you cut down costs without compromising on service quality.
Hiring an employee costs here are significantly lower than in Western countries, making it a budget-friendly option.
Then next is we’ve a talent pool.
India has a massive workforce skilled in customer service, technical support, and sales. Moreover, with proficiency in English, communication barriers are minimal.
Many call centers also provide multilingual customer service, which is a big win for global businesses.
Another reason why companies trust Indian call centers is our ability to offer 24/7 support.
Our time zones work in favour of businesses operating in the US, UK or Australia, ensuring customers will always have someone available to assist them, no matter what the time.
And the most important part—technology.
Many outsourcing providers in India are leading the way in this area by integrating AI-powered chatbots, cloud-based solutions, and automation tools to improve interactions with customers.
So, if you are looking for efficiency, scalability, and innovation, it is hard to beat India.
What makes a great outsourcing partner
Not all call centers are the same, and choosing the right outsourcing partner requires a bit of research. Here are a few things that you can consider while onboarding a call center service provider:
- Experience and industry reputation – A company that has been around for years and has a solid track record is always a safer bet.
- Range of services – Whether you need inbound support, outbound sales, tech support, or back-office operations, ensure they offer the services that align with your needs.
- Technology and innovation – With customer service evolving rapidly, a good call center should leverage AI, automation, and CRM tools to streamline operations.
- Scalability – Your business will grow, and so should your outsourcing partner’s ability to handle increasing customer demands.
- Client reviews and testimonials – A little online research can go a long way in understanding how well a company performs in real-world scenarios.
List of top 17 call center outsourcing companies in India (2025)
Partnering with a reliable call center outsourcing company can help you address challenges such as after-hours calls, busy phone lines, and understaffed teams—preventing unhappy customers and lost business.
By the end of this guide, you’ll have several trustworthy options to consider—and you might even find the perfect company for your needs. So, let’s get started!
AM2PM Support
Outsourcing customer support isn’t just about cutting costs—it’s about finding the right team that understands your brand and delivers meaningful interactions. AM2PM Support brings experience to the table, offering businesses a way to manage customer communication efficiently without compromising on quality.
Whether handling inbound queries, outbound sales, or omnichannel support, their services aim to create seamless connections between companies and their customers. With the right outsourcing partner, you can focus on growth while ensuring your customers receive timely and professional assistance.
Moreover, they’ve highly qualified professionals who are skilled in delivering quality and exceptional customer support. On top of that, they use advanced technology to make sure every client issue is delivered on time, within budget, and meets their needs perfectly.
What does AM2PM offer you?
Customized approach to meet your business needs
AM2PM Support is committed to providing clients with success and satisfaction with their service. Instead of making business deals and transactions, they focus on creating trust and long-term client relationships.
They ensure an ongoing supply of respect for each other’s time and the value of both businesses. Additionally, they provide assistance for success in terms of expertise, resources, innovation, and sustainability.
Qualified and secure service
As an industry-leading call center company, AM2PM Support maintains the highest standards of data quality and security. They assure you that your data is in safe hands.
They also take feedback and conduct surveys to understand customer experiences and identify important areas that need development. Also, AM2PM Support uses call center outsourcing trends statistics to leverage your call management and business growth.
Partner of choice and minimize operational costs
AM2PM Support aims to “be the partner of choice”. Every assigned project that they own works with commitment and integrity to provide the highest standard of service.
Their outsourcing experts work as a part of your internal team to plan and execute a wide variety of outsourcing initiatives that improve your performance and maximize profits in a cost-effective way.
Also, they’re not just known for their partnerships; they actively work to make your business process more efficient and cost-effective. They simplify complex procedures and find practical solutions to cut down on expenses and improve overall efficiency.
Choosing AM2PM Support as your partner means choosing a relationship founded on excellence, trust, and a shared commitment to success without breaking the bank.
Round-the-clock service
AM2PM Support provides 24/7 customer service. It should go without saying that a satisfied customer is considerably more likely to remain loyal than one who has had a negative experience. There is no question that by offering your clients customer service 24/7, they will reward you with their loyalty.
Multilingual support for better customer base
Many call centers usually stick to English, but that might not cover all the languages your customers speak across the country.
That’s where multilingual call centers, like AM2PM Support, come in handy. Unlike regular call centers that handle calls and provide different types of customer service, multilingual ones do a bit more.
They not only do what regular ones do but also speak your customers’ different languages, making sure everyone can communicate easily.
Pricing of AM2PM Support
AM2PM Support offers 5 different pricing packages for call center outsourcing, allowing you to choose based on your business requirements. Unlike other companies that request your business details and ask tons of questions to provide pricing plans, AM2PM Support call center outsourcing pricing plans are straightforward and easily accessible, providing detailed information without the need for form submissions.
| Service metrics | Startup plan | Growth plan | Upscale plan | Expansion plan | Growbig plan |
| Availability | 6 days, business hours | 6 days, business hours | 24/7 | 24/7 | 24/7 |
| Free minutes per day | 60 | 120 | 240 | 360 | 480 |
| One-time setup fee | ₹2,500 | ₹2,500 | ₹2,500 | ₹2,500 | ₹2,500 |
| Monthly charge | ₹9,999 | ₹17,999 | ₹39,999 | ₹49,999 | ₹59,999 |
| Charges per extra minute | ₹9 | ₹9 | ₹9 | ₹9 | ₹9 |
| Real human interaction | ✓ | ✓ | ✓ | ✓ | ✓ |
| Recording availability | ✓ | ✓ | ✓ | ✓ | ✓ |
| Standard KPIs | ✓ | ✓ | ✓ | ✓ | ✓ |
| Dedicated reports | ✓ | ✓ | ✓ | ✓ | ✓ |
| Shared agent | ✓ | ✓ | ✓ | ✓ | ✓ |
Review and ratings of AM2PM Support
- 4.9 out of 5 (27 reviews) by Google
Go4customer
Go4customer is a call center outsourcing vendor that provides performance-based and innovative call center support solutions for a range of industries. They provide various types of call center services that include IVR, order taking, claim processing, cross-sell and upsell, follow-up calls, and sales calls.
They have in-depth industry expertise that enables them to provide companies throughout the world with specialized solutions. Their headquarters are in Jaipur, India, and they guarantee the creation of a client experience that advances your company. They have worked with prominent brands, including Relaxo, BSNL, and Timax and significantly reduced their customer complaints.
What does Go4customer offer you?
- Go4customers specializes in call center outsourcing services, providing a seamless extension of your customer support team.
- Their service is designed to improve the overall customer experience by providing real-time, quality support through calls.
- Help you to make data-driven decisions by monitoring call center performance through live dashboards and analytics.
- By outsourcing a call center, you can optimize resources and focus on core activities while ensuring customer satisfaction.
Pricing of Go4customer
For pricing of Go4customer, you need to contact their team.
Review and ratings of Go4customer
- 5 out of 5 (4 reviews) by Clutch
- 3.7 out of 5 (5 reviews) by Trustpilot
Flatworld Solutions
Flatworld Solutions is a global outsourcing company that provides pre-sales BPO and management services. With a worldwide presence and headquarters in Bangalore, Flatworld has offices in the United States and the United Kingdom as well.
They serve thousands of businesses. With a decade of satisfying interactions, it has earned its stripes and proven itself to be one of the biggest call centers in India.
What Flatworld Solutions offer you?
- Flatworld Solutions provides customer support solutions.
- Enhance your call center performance and increase the first contact resolution rate by closely monitoring each call quality.
- They aim to optimize client operations and boost overall sales performance.
Pricing of Flatworld Solutions
To get information about the pricing plan, you need to fill out the form or reach out to Flatworld Solutions for details.
Review and ratings of Flatworld Solutions
Fusion BPO Services
Fusion BPO Services has been operating its call center service in India at different locations for a long time. Thousands of employees are working in this center across different countries like the United States, the United Kingdom, Morocco, Thailand, Mexico, and Canada.
The company is well-established with a global presence, and its inbound and outbound call center services will help you deliver satisfactory customer interactions.
What do Fusion BPO Services offer you?
- Offer assistance in different languages for a diverse user base.
- Their services include order processing, technical support, customer inquiries, and telemarketing.
- Fusion BPO offers skilled and trained professionals to handle a wide range of inbound and outbound calls.
Pricing of Fusion BPO Services
To get the details of the pricing plan, you need to fill out the form from their website.
Review and ratings of Fusion BPO Services
- 3.0 out of 5 (444 reviews) by Glassdoor
Vserve Ebusiness Solutions
Vserve is a service company specializing in customer support and management solutions. As an IT-enabled service provider, they offer a wide range of industry-specific solutions tailored to business needs. Their customer-centric approach drives their decisions, work patterns, and strategies, ensuring high-quality service delivery.
Their work culture promotes collaboration and efficiency, helping employees be more productive. With a focus on simplicity and personalization, Vserv helps businesses deliver a consistent and personalized customer experience.
What Vserve Ebusiness Solutions offers you?
- Answer customers’ queries on time and provide all the crucial details needed before making a purchase.
- Provides round-the-clock customer support for enhanced accessibility.
- Utilizes data analytics to provide valuable insights and performance reports.
Pricing of Vserve Ebusiness Solutions
For the call center outsourcing price of Vserve, you need to fill out the form.
Review and ratings of Vserve Ebusiness Solutions
- 2.8 out of 5 (4 reviews) by Trustpilot
- 5 out of 5 (18 reviews) by G2
Octopus Tech
Octopus Tech is a leading call center service provider firm with clients on a global scale. It offers services like voice and non-voice customer support. All the services are well organized and completely client-oriented. They use their many years of industry-level experience to ensure that clients get the results they deserve.
What Octopus Tech offers you?
- A team of talented professionals is always present there to smartly handle your customers’ queries and problems.
- Adaptable services to accommodate fluctuations in call volume, ensuring efficiency during peak times.
- Octopus Tech provides insights into customer interactions through analytics and regular reporting to help you in decision-making.
Pricing of Octopus Tech
To obtain information about the pricing plan, you must either fill out the form or get in touch with the Octopus Tech team.
Review and ratings of Octopus Tech
Contech Outsourcing
Contech Outsourcing is a team of qualified and experienced professionals dedicated to making outsourcing a profitable and efficient solution for their clients. They adhere to industry regulations and standards, ensuring reliable and compliant services. As a trustworthy provider of call center services in India, Contech has built a strong reputation for delivering quality support.
Beyond call center outsourcing, they offer a range of solutions, including human resource management, customer care outsourcing, and data entry services, helping businesses streamlined operations and improved efficiency.
What Contech Outsourcing offers you?
- Contech Outsourcing is among the top call centers in India.
- With 24/7 coverage, it ensures round-the-clock availability to address customer queries.
- It integrates advanced technology to enhance the efficiency and effectiveness of call center operations.
Pricing of Contech Outsourcing
To find out about the pricing plan, you can either complete the form or get in contact with the Contech Outsourcing team.
Review and ratings of Contech Outsourcing
- 4 out of 5 (1 review) by Glassdoor
BBC Global Services
BBC Global Services is a BPO (business process outsourcing) service provider that handles sales outsourcing for start-ups and entrepreneurs to established businesses. They provide call center outsourcing services like inbound and outbound call center service, telemarketing services, customer support, and technical call support.
They also provide back-end operation management which improves the working atmosphere and enables your business to reach new heights. It offers virtual assistants to simplify and streamline the support process, making it take less time.
What BBC Global Services offers you?
- BBC Global Services operates round the clock to assist customers in different time zones.
- It routes the calls to agents based on their expertise or specialization.
- Utilizes data analytics to monitor call center performance and generates reports for optimization.
Pricing of BBC Global Services
For the pricing plan of BBC Global Services, you need to contact their team.
Review and ratings of BBC Global Services
- 3.9 out of 5 (3336 reviews) by Glassdoor
- 1.1 out of 5 (2694 reviews) by Trustpilot
Acelerar
Since its incorporation in 2010, Acelerar has established itself as one of India’s leading providers of call center services. They strive to provide high-quality and customer-centric solution-focused services. It facilitates sustainable value growth and process streamlining to evince a competitive advantage for your business’s success.
What Acelerar offers you?
- Acelerar conducts regular surveys to evaluate customer interactions to ensure service quality.
- Easily integrates with your business CRM systems for better customer handling.
- Providing agents with predefined scripts for better resolving customer queries.
Pricing of Acelerar
For the pricing plan of Acelerar, you need to fill out the form or contact their team.
Review and ratings of Acelerar
- 4.7 out of 5 (46 reviews) by Glassdoor
Invensis
Invensis BPO Company offers services to ensure that clients get the best solutions for their businesses.
They provide many solutions, including customer care, human resource management, and back office management. The company is an expert in the latest technologies and delivers cost-effective solutions to achieve business goals.
They cater call center outsourcing services to different industries like real estate, ecommerce, and healthcare.
What Invensis offers you?
- Invensis offers highly skilled professionals to manage your call center operations efficiently.
- Invensis hires individual experts and trains them to build a support team that fits your business needs. So you ensure that your customers get the right support.
- They help you to focus on core business by handling and providing unparalleled customer service.
Pricing of Invensis
For the call center outsourcing price of Invensis, you need to contact the Invensis team.
Review and ratings of Invensis
- 3.9 out of 5 (76 reviews) by Glassdoor
- 3.9 out of 5 (16 reviews) by Trustpilot
31 WEST
31West is one of the top IT support outsourcing companies serving businesses in the US and Europe. They offer call support services, including help desk, inbound call center, outbound call center, and customer support solutions, to small and medium enterprises globally. They have decades of experience and have worked with leading brands such as McDonald’s, UnitedHealthcare, and General Electric.
What does 31 WEST offer you?
- Provide continuous support with round-the-clock availability for customer inquiries and assistance.
- Generate customized call reports to analyze key performance indicators and trends.
- 31 WEST ensures that the call center operations adhere to industry regulations and data security standards.
- It gathers feedback from customers to assess satisfaction and identify areas for improvement.
Pricing of 31 WEST
To obtain information about the pricing plan, you must either fill out the form or get in touch with the 31 WEST team.
Review and ratings of 31 WEST
- 4.2 out of 5 (20 reviews) by Glassdoor
Best Call Center
Best Call Center is an advanced call center service provider in India that was established in 2017. Its corporate office is located in Bangalore. By providing all these services, such as inbound and outbound call centers, data entry services, and form processing services, they have proven their reliability among other Indian call center companies. They have helped a few leading companies, including Titan, the Aditya Birla Group, Wipro, and DLF.
What Best Call Center offers you?
- Best Call Center offers flexibility and scalability with cloud-based call center solutions.
- Its 24/7 customer service ensures that your business never closes even during holidays and weekends.
- Conducts surveys and questionnaires with customers to help you understand and evaluate business strengths and weaknesses.
- It implements telemarketing campaigns to increase sales and induce customer satisfaction.
Pricing of Best Call Center
To know the pricing of Best Call Center you need to fill out their contact form.
Review and ratings of Best Call Center
- 4.3 out of 5 (9 reviews) by Trustpilot
ProGlobalBusinessSolutions
PGBS is a reliable service provider of multiple types, such as call center support, computer-aided telephonic interviews, virtual assistant support, help desk outsourcing support, email support, and chat support. It was founded in 2013 and has its headquarters in Bangalore. They fulfilled the customer’s requirements effectively. They give all the projects equal priority and deliver quality services.
What ProGlobalBusinessSolutions offers you?
- Handles inbound and outbound calls and responds professionally.
- PGBS is equipped with trained professionals who can resolve your customers’ doubts and guide them properly in no time.
- Track and analyze individual agent performance to identify strengths and areas for improvement.
Pricing of ProGlobalBusinessSolutions
To obtain information about the pricing plan, you must either fill out the form or get in touch with the ProGlobalBusinessSolutions team.
Review and ratings of ProGlobalBusinessSolutions
- 4 out of 5 (4 reviews) by Trustpilot
- 5 out of 5 (2 reviews) by Glassdoor
Infosearch BPO Services
Infosearch BPO Services is a global BPO service, call center services, back office services, and data management outsourcing company based in Chennai, India. They cater to businesses worldwide and help them achieve their goals with the best possible outsourcing services.
What Infosearch BPO services offer you?
- Infosearch BPO Services has experienced and well-trained professionals to handle your customer calls.
- Offer customized solutions tailored to your business needs and requirements.
- It enhances your business’s customer engagement and makes them loyal to your business.
Pricing of Infosearch BPO Services
To get call center outsourcing prices for Infosearch BPO Services, you need to fill out their business inquiry forms.
Review and ratings of Infosearch BPO Services
WinBizSolutionsIndia
WinBizSolutionsIndia was founded in 2014 and is counted as one of the most experienced call center companies in India. It provides call center services like help desk support, appointment scheduling, follow-up calls, virtual customer service, and survey calls to global clients, which include start-ups, mid-sized companies, large enterprises, and professionals.
What WinBizSolutionsIndia offers you?
- WinBizSolutionsIndia focuses on improving end-user experience by delivering real-time support.
- They provide support 24/7, so your customer gets their problem or concern solved whenever they want.
- Their call center agents can track down your hot leads and sales funnel to identify new lead opportunities. This can effectively improve your leads-to-conversion ratio.
Pricing of WinBizSolutionsIndia
To obtain information about the pricing plan, you must either fill out the form or get in touch with the WinBizSolutionsIndia team.
Review and ratings of WinBizSolutionsIndia
- 4.2 out of 5 (6 reviews) by Trustpilot
- 5 out of 5 (1 review) by Glassdoor
Call2Customers
Call2Customer is an outsourced call center Indian company. They are service providers of all kinds, such as inbound and outbound call centers, customer care services, lead generation, and technical customer support. It is based in New Delhi, India, and was established in 2011. It can be a reliable outsourcing partner for your business, if you’re looking to hire a specialist in these services.
What Call2Customers offers you?
- The Call2Customers call center outsourcing service is scalable, accommodating the evolving needs of your business without compromising quality.
- With its detailed reporting and analytics, it is easy to see how well your business is doing, helping you constantly improve your customer service.
- They provide proactive customer engagement strategies to enhance customer satisfaction.
Pricing of Call2Customers
To know the pricing of Best Call Center you need to fill out their contact form.
Review and ratings of Call2Customers
MAX BPO
Max BPO is a market-leading provider of call center services that helps clients all over the world expand their businesses. As a trusted BPO in India, they provide result-oriented services to businesses of any size, any industry, and any geographical region.
It has hundreds of clients and was founded in 2014. They provide inbound and outbound call center services, customer support as a service (CSaaS), chat support services, telemarketing services, and email support services.
What MAX BPO offers you?
- MAX BPO quality assurance team keenly observes and regulates that all the call center operations are performed up to the specified standards.
- Their entire contact center outsourcing services are performed through the latest technologies, which can be successfully incorporated with the Customer Relationship Management tools.
- They are one of the top call center India service providers and ensure that your customers get 24/7 instant support.
Pricing of MAX BPO
To obtain information about the pricing plan, you must either fill out the form or get in touch with the MAX BPO team.
Review and ratings of MAX BPO
- 3.2 out of 5 (1 review) by Trustpilot
- 5 out of 5 (2 reviews) by Clutch
Improve your customer satisfaction with the top call center outsourcing companies in India
Outsourcing your call center operations isn’t just a cost-saving move—it’s a strategic decision to enhance customer experience and scale your business efficiently. India continues to lead the way with skilled professionals, advanced technology, and 24/7 support.
If you’re looking for a reliable outsourcing partner, AM2PM Support has you covered. With a focus on quality, innovation, and seamless customer interactions, we help businesses like yours deliver exceptional service while optimizing costs.
Ready to streamline your customer support? Partner with AM2PM Support, book your free call today!
Call center outsourcing – Frequently asked questions
Call center outsourcing is when a business hires an external service provider to handle customer calls and support. This allows companies to focus on their core operations while ensuring customer service is managed by professionals.
A BPO call center is a specialized outsourcing service where a company hires a third party to handle specific business processes related to customer support, such as handling incoming and outgoing calls, chat support, and email queries.
Outsourcing a call center means contracting an external company to manage your customer support services. This is typically done to improve efficiency, reduce costs, and provide better customer service by utilizing expert teams and advanced technologies.
Companies outsource in BPO (Business Process Outsourcing) to save money, work more efficiently, and focus on what they do best. Outsourcing gives them access to specialized skills and technology that they might not have in-house. It also helps them quickly adjust to changes in demand and improve service quality by using the knowledge of experienced providers.
The best type of call center depends on your business needs. Inbound call centers receive customer calls, making them ideal for support. Outbound call centers make calls for sales and marketing. Blended call centers do both, offering flexibility. Choose based on your goals and how you want to interact with customers.
