A few days back, my mom was ordering a pair of ortho slippers from an eCommerce site. While checking the product, she noticed something missing. Does this slipper come with a soft inner sole or not?
She called me and said, “See, this looks good, but I’m not sure if it will actually be comfortable for long walks. What do you think?”
I tried searching on the product page, scrolled through the FAQs, even checked reviews, but still couldn’t find a clear answer. Finally, I thought of calling their support number… but no one picked up.
Now imagine if there had been a live chat option right there. Mom could just type her question and get the answer in seconds. No searching, no waiting. She might have bought the slippers right away.
That is the power and benefit of live chat for eCommerce, it changes doubt into clear answers and visitors into buyers. For online shopping in 2025, live chat is not just extra, it is very important.
So, let’s look at 👇
7 best live chat software for ecommerce to improve your customer experience
Below is the list of live chat software for your ecommerce that help you boost your sales and business revenue but adding some extra and necessary flairs to your customer service.
Let’s get started.
Tidio
When you’re running an online store, customers don’t want answers after hours or even 15 min delayed, they want them instantly. That’s where Tidio shines.
Tidio is one of the most popular live chat software for ecommerce stores. It combines live chat with powerful AI chatbots, so even if you’re asleep or your employee away from their desk, shoppers can still get help.
What makes it great for ecommerce live chat is how quickly it integrates with platforms like Shopify or WooCommerce, letting you launch live chat in minutes without needing technical help. Plus, the interface is clean and easy to use, even if you’ve never managed a support tool before.
Why ecommerce stores love Tidio
✅ Tidio bots can automatically reach out to customers who leave items in their cart.
✅ AI answers in 20+ languages, making it easier to sell internationally.
✅ Visitor insights show what page a shopper is on and how long they’ve been browsing, so you can step in at the right time.
✅ A great balance between automation and human touch, especially for small to mid-size businesses that don’t have big support teams.
Best for: Online stores that want to boost conversions and save time with AI-driven support.
Need a hand with customer queries?
Let AM2PM Support handle your eCommerce calls and chats while you focus on growing your business.
Pricing of Tidio
They have a free plan. Their Starter plan costs $29 per month if you pay for the whole year. They also have bigger plans called Growth, Plus, and Premium, which cost more.
Reviews and ratings of Tidio
Tawk.to
Did you know over 45% of online shoppers abandon purchases if they can’t get answers quickly?
Tawk.to solves that without costing you a price of toffee. It’s one of the only 100% free live chat platforms that gives unlimited agents, unlimited chats, and solid features.
For small ecommerce stores, this is often the first (and sometimes only) software they need to get started with live chat. And if you don’t have time to reply to customers yourself, you can even hire trained agents directly through Tawk (for this you’ll have to pay).
Why ecommerce stores love Tawk.to
✅ Free forever: Without any hidden limit and travel expiry.
✅ Built-in ticketing system, so chats can turn into follow-up support requests.
✅ Voice and video chat support, not just text.
✅ Hiring option for chat agents directly inside the platform, perfect for scaling support.
Best for: Budget-conscious ecommerce businesses that still want professional-grade features.
Pricing of Tawk.to
Tawk.to gives its main tools (live chat, ticket system, and help pages) completely free. But they also have some paid extras. For example, you can pay $19 or $29 per month to remove their logo, add video/voice/screen share, or even hire agents for help.
Reviews and ratings of Tawk.to
LiveChat
Do you track how much revenue your live chat generates?
If not, start doing so and that’s where LiveChat is worth a look. It’s a premium live chat software used by global ecommerce brands to not only answer customer queries but also track how those chats convert into sales.
The platform is beautifully designed, highly customizable, and comes loaded with advanced tools like chat routing and canned responses to speed things up. While it’s pricier than free options, many growing stores see it as an investment in higher conversions and customer loyalty.
Struggling to manage customer queries?
Our eCommerce live chat support ensures faster responses, happier customers, and reduced overhead costs.
Why ecommerce stores love LiveChat
✅ Sales tracking inside chats to connect support directly with revenue.
✅ Customization options for chat widgets so they match your brand design.
✅ Advanced chat routing to send VIP customers to your best agents.
✅ Easy integrations with Shopify, BigCommerce, Stripe, Mailchimp, and more.
Best for: Established ecommerce stores that want data-driven customer support tied to sales.
Pricing of LiveChat
Their Starter plan starts at $20/month per agent when billed annually. They also offer Team, Business, and Enterprise plans with different features and pricing.
Reviews and ratings of LiveChat
Olark
Imagine this: a shopper is browsing your product page but seems hesitant. They’ve been on the same item for 5 minutes.
With Olark live chat ecommerce software, you can actually see this behavior in real time and jump in to offer help. That’s the power of behavior-based insights that Olark brings to live chat.
The tool is simple, clean, and not overloaded with bells and whistles, perfect for ecommerce businesses that want something straightforward yet effective.
Why ecommerce stores love Olark
✅ Real-time visitor insights to know what shoppers are browsing and when to step in.
✅ In-chat forms to capture lead details or order numbers before the conversation starts.
✅ Custom reporting dashboards to track performance and satisfaction.
✅ Smooth integration with CRM and helpdesk tools.
Best for: Stores that value simplicity with enough intelligence to engage customers at the right moment.
Pricing of Olark
Olark’s main plan costs $29 per month for each agent if you pay monthly. If you pay for a longer time, you get discounts. They also have a free plan with some limits, and a Pro plan with custom pricing.
Reviews and ratings of Olark
ProProfs Chat
Research shows that 83% of customers need help completing a purchase, and ProProfs Chat makes sure you’re there when it happens.
This tool stands out with proactive chat triggers, which means your system can message visitors first (e.g., “Need help checking out?”).
It also plays well with CRMs like Salesforce and HubSpot, so your sales and support data always stay connected. For stores that want a full support suite, ProProfs adds ticketing and knowledge base features too.
Why ecommerce stores love ProProfs Chat
✅ Proactive chat invitations to prevent cart abandonment.
✅ Ticketing integration, so customer issues don’t get lost after chat ends.
✅ CRM sync with Salesforce and HubSpot, keeping customer data aligned.
✅ Detailed transcripts and analytics for long-term support improvement.
Best for: Ecommerce businesses that want live chat + a complete support ecosystem in one place.
Want to boost customer satisfaction scores?
AM2PM Support’s trained agents deliver consistent, high-quality support that keeps shoppers coming back.
Pricing of ProProfs Chat
They have a free plan for one user with all features. Their paid plan starts at $19.99 per user each month.
Reviews and ratings of ProProfs Chat
JivoChat
Ever felt overwhelmed managing messages from WhatsApp, Instagram, and your website all at once?
That’s where JivoChat steps in. It brings all customer conversations into one inbox, whether they come from your store’s live chat, WhatsApp, Facebook Messenger, Instagram, or even email.
For ecommerce brands with heavy social traffic, this means no more switching tabs or missing messages. Plus, features like typing insights and in-chat calls make conversations smoother and faster.
Why ecommerce stores love JivoChat
✅ All-in-one inbox for website chat + WhatsApp + Messenger + Instagram.
✅ Typing preview, so agents can prepare responses before customers hit send.
✅ Built-in voice calling inside chats for complex queries.
✅ Strong mobile app for handling support on the go.
Best for: Ecommerce stores with active social media presence that want to centralize customer support.
Pricing of JivoChat
JivoChat offers a free plan with basic features and their Professional plan starts at $19/agent/month. Other plans like Basic, Pro, and Enterprise are also available with varying features and costs.
Reviews and ratings of JivoChat
Gorgias
If you’re on Shopify, you’ve probably heard of Gorgias, it’s built almost entirely for ecommerce. Unlike generic live chat software, Gorgias works like a full help desk with live chat on top.
Feeling overwhelmed by support tickets?
We’ll step in as your dedicated eCommerce team, so your customers never feel ignored.
Agents can see past orders, tracking info, and even process refunds without leaving the chat window. That means no more copy-pasting order IDs or jumping between dashboards. For scaling ecommerce businesses, this kind of context can save hours and massively improve customer satisfaction.
Why ecommerce stores love Gorgias
✅ Order and shipping data inside chat, so agents reply faster.
✅ Macros and automation to handle repetitive queries like shipping updates.
✅ Deep Shopify, BigCommerce, and Magento integrations.
✅ Functions as both helpdesk + live chat, reducing the need for multiple tools.
Best for: Serious ecommerce brands that want customer support tightly integrated with store operations.
Pricing of Gorgias
Gorgias has a Starter plan for $10 per month. It gives you 50 tickets and up to 3 agents. Their pricing depends on how many tickets you use and the level of automation you need.
Reviews and ratings of Gorgias
Bonus: AM2PM Support – Done-for-you live chat services
While the software above gives you the tools, many ecommerce businesses still struggle with one big question: “Who will actually manage these chats?”
That’s where AM2PM Support comes in.
Instead of just providing the software, they handle end-to-end live chat operations for you. Their team of trained, human agents work 24/7 to answer product questions, manage orders and returns, and even proactively engage shoppers to increase conversions.
For growing ecommerce stores, outsourcing live chat can often be more cost-effective than hiring in-house teams, especially when you factor in recruitment, training, and management.
With AM2PM, you get a ready-to-go support team that integrates easily with your existing ecommerce systems, so you can focus on scaling your business while they handle the conversations.
Why ecommerce stores love AM2PM Support
✅ 24/7 availability across time zones
✅ Trained ecommerce specialists who understand sales, returns, and product support
✅ Scalable and cost-effective compared to hiring full-time staff
✅ Proactive engagement to recover abandoned carts and increase conversions
If you love the idea of live chat but don’t want the hassle of building a support team, AM2PM Support is the partner you need.
What’s the best way to manage live chat for your eCommerce store?
At the end of the day, the right live chat software depends on where you are in your ecommerce journey. If you’re just starting out, tools like Tidio, and ProProfs can give you the basics to stay connected with customers.
As you grow, advanced platforms like LiveChat and Gorgias offer powerful automation, integrations, and analytics.
But here’s the bigger question: do you really want to manage live chat yourself, or would you rather have experts run it for you?
That’s where AM2PM Support comes in. Instead of just giving you the tool, we provide a 24/7 human-powered live chat team trained in ecommerce sales, customer support, and retention.
While software alone can’t close a sale or handle a tricky refund conversation, our agents can. We also help you recover carts, boost conversions, and keep customers happy around the clock.
So if you’re serious about growth and don’t want the stress of hiring, training, and managing an in-house team, outsourcing your live chat to AM2PM Support might just be your smartest move in 2025.
👉 Curious how this could work for your store?
Book your free chat and let’s talk.
We’ll show you how AM2PM Support can turn your live chat into a real sales and support engine.
