Thinking about outsourcing customer support?
Maybe it started small, a few order inquiries, a couple of late-night WhatsApp messages, a customer call during lunch. But now it’s turning into a daily distraction.
Your ops guy is juggling vendor calls and complaints.
Your sales team is replying to DMs between meetings.
And you’re firefighting issues on weekends when you’d rather be off the clock.
Because the thing is great customer service is essential.
But building and managing an in-house contact centre is a whole different level.
I mean, just think about it for a second. How are you going to build all that from scratch?
It’s not just answering a few customer calls. It involves:
- Hiring and training agents
- Managing shift schedules
- Paying for office space, phone systems, CRMs, tools
- Dealing with team turnover every few months
Sound familiar?
In 2025, especially for growing Indian businesses, managing all this in-house just isn’t practical or affordable for most teams.
That’s why many founders, ops leads, and support managers are turning to outsourced contact centre companies.
Not just to save money, but to:
- Keep the team focused on core work
- Offer faster, more consistent support
- Be available on more channels without juggling a dozen tools
- And yes, reduce overheads without sacrificing quality
A quick example 👇
Let’s say you run a D2C skincare brand.
Your Instagram ads are working. Orders are coming in. But so are the DMs.
“Where’s my order?”
“Can I change the delivery address?”
“Will this work for oily skin?”
You’re excited that people are interested in your product. But support is taking over your day.
This is where outsourcing to a reliable contact centre can make a real difference:
- Customers get timely replies, even at 10 p.m.
- Your internal team can focus on growth
- You don’t have to build a full support team from scratch
But wait… who do you trust with your customers?
That’s the big question. And that’s exactly what this guide will help you figure out.
I’ve handpicked some of the best contact centre outsourcing companies in India that are helping real businesses grow in 2025.
Whether you’re:
- A startup trying to keep up with rising ticket volume
- A mid-size business tired of high churn
- Or a lean ops manager looking to expand support across chat, email, and phone
You’ll find answers to:
- What each company is best at
- Who they work best with
- Pricing info (if available)
- And real reviews from sites like Clutch, Trustpilot, and more
Because your customer support is your brand’s voice. Let’s find someone who can speak it fluently.
Best contact centre outsourcing companies in 2025
Here are some trusted companies that Indian businesses are using in 2025 to take care of customer calls, chats, and emails.
AM2PM Support
Founded by CA Mayank Jain and Ankit Kapoor, AM2PM Support is a growing name in India’s contact centre outsourcing space. They help businesses manage customer calls, chats, and support queries without the need to build a full support team on their own.
They’ve worked with different types of industries/businesses and have built a solid record of handling customer queries in a clear and professional way. Their team is trained to respond quickly, solve problems, and even handle customer objections when needed.
One thing that makes AM2PM Support different is that they don’t just handle support, they also help with outbound sales and lead follow-ups. This makes them a good option for businesses that want both support and sales help from the same team.
They offer all types of customer support services, including calls, emails, chat, and WhatsApp, so customers can reach you in the way that’s easiest for them. Their goal is to keep things smooth for your customers and take some pressure off your internal team.
Their agents are trained, their tools are up to date, and they focus on things like feedback and data safety. If you’re a business in India looking for a reliable and cost-effective support partner, AM2PM Support is worth a look.
Key features of AM2PM Support
24/7 customer support
Your customers don’t follow business hours and AM2PM Support doesn’t either. Their team is available round the clock, so whether it’s a late-night product question or a weekend issue, someone is always there to help. This keeps your customers happy and your team off after-hours duty.
Multichannel communication (call, chat, email, WhatsApp)
Customers reach out in different ways, calls, WhatsApp, emails, live chat and expect fast replies no matter the platform. AM2PM Support makes sure you’re present and responsive across all key channels, without your team juggling multiple inboxes.
Trained agents with industry knowledge
Support isn’t just about answering questions, it’s about understanding what the customer actually needs. AM2PM’s agents are trained in your specific product or service so they can handle objections, guide conversations, and actually solve problems, not just read from a script.
Scalable and flexible support plans
Are you just starting out or already handling hundreds of tickets a week? AM2PM Support can help you scale. Let me tell you that you can literally ramp up during busy seasons or scale down during slow ones, without getting locked into rigid long-term contracts.
Data security and confidentiality
Your customer data is private, and AM2PM treats it that way. Their systems follow standard security protocols to keep information safe, so you don’t have to worry about leaks, mishandling, or compliance issues.
Performance tracking and regular reporting
You’ll always know what’s working and what’s not. AM2PM provides regular reports on key support metrics like response time, resolution rate, and customer feedback. It helps you stay in the loop and improve the customer experience over time.
Address
Plot No 13, GT Karnal Rd, State Bank Colony, SBI Colony, Derawal Nagar, Gujranwala Town, Delhi, 110009
Best for
Healthcare.
Insurance.
Retail.
Finance.
Education.
Real estate.
E-commerce and much more.
Pricing of AM2PM Support
| Service metrics | Startup plan | Growth plan | Upscale plan | Expansion plan | Growbig plan |
| Availability | 6 days, business hours | 6 days, business hours | 24/7 | 24/7 | 24/7 |
| Free chats per day | 15 | 30 | 45 | 90 | 120 |
| One time setup fee | ₹2,500 | ₹2,500 | ₹2,500 | ₹2,500 | ₹2,500 |
| Monthly charge | ₹9,999 | ₹17,999 | ₹39,999 | ₹49,999 | ₹59,999 |
| Charges per extra chat | ₹30 | ₹30 | ₹30 | ₹30 | ₹30 |
| Real human interaction | ✓ | ✓ | ✓ | ✓ | ✓ |
| Chat transcript available | ✓ | ✓ | ✓ | ✓ | ✓ |
| Standard KPIs | ✓ | ✓ | ✓ | ✓ | ✓ |
| Dedicated reports | ✓ | ✓ | ✓ | ✓ | ✓ |
| Shared agent | ✓ | ✓ | ✓ | ✓ | ✓ |
Review and ratings of Go4customer
- 4.9 out of 5 (27 reviews) by Google
WNS Global Services
WNS Global Services is one of the more established names in the outsourcing space, especially for larger businesses. With offices across the globe and delivery centres in India, they offer a wide range of services including customer support, analytics, and process automation.
What makes WNS different is their focus on combining customer service with deeper operational support. For companies that need more than just a team to answer queries like help with data, automation, or industry-specific processes, WNS is equipped to handle that.
They work with sectors like finance, insurance, healthcare, and logistics, and have been recognised by industry analysts for CX transformation work.
Key features WNS Global Services
- Supports voice, chat, email, and other digital channels
- Strong experience in regulated industries (like BFSI, healthcare, logistics)
- Combines customer service with analytics and automation
- Custom-trained agents based on your industry and region
- Offers proactive reporting and process improvements
- Delivery centres in India, with global support coverage
Looking to outsource customer support?
AM2PM Support offers efficient and cost-effective contact centre solutions tailored to your business needs.
Address
Plant No. 10/11, Gate No. 4, Godrej & Boyce Complex, Pirojshanagar, Vikhroli (West), Mumbai – 400 079
Best for
- Mid-sized and large companies
- Businesses operating in complex or regulated industries
- Teams looking for analytics and process automation alongside support
Pricing of WNS Global Services
WNS doesn’t list pricing publicly. They offer custom solutions, so you’ll need to get in touch with their sales team to get a quote based on your business needs, industry, and support volume.
Review and ratings of WNS Global Services
- 3.3 out of 5 (5828 reviews) by Glassdoor
Fusion BPO Services
Fusion BPO Services, also known as Fusion CX, is a contact centre outsourcing company with over two decades of experience in customer support operations. The company operates 40 global delivery centres across 15 countries, including India, the US, the Philippines, and El Salvador, with support available in 28+ languages.
Fusion offers contact centre services across voice, chat, email, and social media channels. Its operations are supported by a combination of trained agents and proprietary CX technology such as speech analytics, AI-enabled QA tools, and omnichannel engagement platforms. The company primarily works with sectors like telecom, utilities, BFSI, healthcare, and retail.
Key features of Fusion BPO Services
- Multichannel customer support: voice, email, live chat, social media
- Support in 28+ languages through onshore, nearshore, and offshore centres
- Integrated AI and speech analytics tools for better performance insights
- Domain-specific service teams in BFSI, healthcare, retail, and telecom
- Certified for data security and compliance (ISO, PCI DSS)
- Right-shoring capabilities for workload balancing across regions
Address
Multiple locations including Kolkata, Mumbai, and Bangalore.
Best for
- Customer support operations requiring multilingual and omnichannel coverage
- Businesses in telecom, BFSI, healthcare, retail, and related sectors
- Companies needing scalable teams with AI and analytics support capabilities
Pricing of Fusion BPO Services
Fusion BPO offers customized packages based on client size, channel volume, support requirements, and geography. For accurate pricing, you’re required to submit project details directly through the company’s contact channels.
Review and ratings of Fusion BPO Services
- 3.3 out of 5 (553 reviews) by Glassdoor
Octopus Tech
Octopus Tech is an India-based one of the leading call centre outsourcing companies offering voice and non-voice support services across various industries. Since 2011, they’ve worked with clients across B2B and B2C sectors, focusing on scalable customer support, tech-enabled services, and tailored operations.
What makes their setup different is the combination of traditional call centre services with digital capabilities like web design, e-commerce development, and virtual assistants, making them a fit for businesses looking for both support operations and front-end presence.
Key features of Octopus Tech
- Inbound and outbound voice support across multiple verticals
- Non-voice services like chat, email, moderation, and data entry
- Tech-enabled services including e-surveillance and virtual assistants
- Custom-built processes designed for each client’s operations
- Focus on flexibility and scalability without fixed service templates
- Indian delivery centres in Tier 1 and Tier 2 cities for cost optimization
Wanna streamline your customer service operations?
Let AM2PM Support gives you reliable, scalable contact centre outsourcing, no micromanaging needed.
Address
Amritsar (HQ), Gurugram, Bangalore, Chandigarh
Best for
- Startups and mid-size companies needing a mix of voice/non-voice support
- Businesses in e-commerce, fintech, real estate, telecom, and logistics
- Companies seeking both customer support and digital support services under one roof
Pricing of Octopus Tech
Octopus Tech plans are created based on the service scope (voice/non-voice), team size, and process complexity. You can contact their sales team directly to get a custom quote.
Review and ratings of Octopus Tech
Trupp Global
Founded in 2017, Trupp Global is a Bangalore-based business process outsourcing (BPO) company focused on helping startups and growing businesses offload repetitive, time-consuming tasks. From customer support to content moderation, they offer dedicated remote teams that are flexible, affordable, and available 24/7.
Their approach is simple, they handle the daily operations so you can focus on the big picture. With long-term client relationships and a team that works remotely across time zones, Trupp Global is designed for businesses that need reliable, scalable support without overcomplicating things.
Key features of Trupp Global
- 24/7 customer support teams
- Specialized in startups and small business support
- Scalable, dedicated agents for customer service, content moderation, and back-office tasks
- Remote-first, flexible staffing model
- Transparent, collaborative work culture with long-term focus
Address
Bangalore, India
Best for
- Early-stage startups looking to offload support tasks
- Businesses seeking affordable, round-the-clock customer service
- Teams needing flexible, remote support with a personal touch
Pricing of Trupp Global
Trupp Global pricing is based on the size of your team, hours of coverage, and type of support required. You can get in touch directly to receive a custom quote based on your needs.
Review and ratings of Trupp Global
Cyfuture BPO
Cyfuture BPO is part of the broader Cyfuture Group, which offers a full suite of IT, cloud, and digital transformation services. The BPO division focuses on delivering process-driven customer support, back-office operations, and business solutions for enterprises in India and abroad.
With deep integration across technology platforms and a strong focus on innovation, Cyfuture BPO serves clients looking for a partner who can go beyond basic types of call center services.
Their experience working with both government organizations and large enterprises reflects their operational maturity, while their in-house AI and cloud infrastructure allows for greater control, scalability, and customization.
Key features of Cyfuture BPO
- Integration with in-house cloud, AI, and analytics platforms
- Customer support, tech support, data entry, and back-office services
- Custom-built solutions for both enterprise and public sector clients
- Multi-location infrastructure and dedicated data centers in India
- Focus on digital transformation and automation-led BPO
Address
Noida, Uttar Pradesh, India
Best for
- Enterprises needing IT-integrated BPO services
- Government bodies and large public sector undertakings
- Companies looking for infrastructure-backed support with tech flexibility
Pricing of Cyfuture BPO
Cyfuture offers customized pricing based on service scope, complexity, and integration requirements. You can request a quote through their contact form or set up a consultation call to discuss your project.
Review and ratings of Cyfuture BPO
- 5 out of 5 (4 reviews) by Clutch
- 3.7 out of 5 (1 review) by Trustpilot
Flatworld Solutions
Flatworld Solutions is a global outsourcing company with over 19 years of experience offering a diverse range of services including call center outsourcing support, software development, accounting, engineering, healthcare BPO, and more. With delivery centers in India, the Philippines, and the US, Flatworld operates at scale while maintaining a consultative approach to client service.
What sets Flatworld apart is its ability to provide customized BPO and automation solutions for startups, SMEs, and enterprise clients alike. Whether it’s back-office support, help desk outsourcing, or AI-driven process optimization, their services are built to help clients achieve efficiency, continuity, and measurable business growth.
Key features of Flatworld Solutions
- 10+ delivery centers across Asia and North America
- 18000+ project success stories across industries
- Strong capabilities in business process automation and AI
- End-to-end services across voice, non-voice, creative, finance, and tech verticals
- Industry-specific BPO support including mortgage, healthcare, insurance, and legal
Looking to cut costs, boost response times, and scale support?
AM2PM Support helps you do it all with expert contact centre outsourcing.
Address
6, Dodda Banaswadi Main Rd, Lakshmamma Layout, Dodda Banaswadi, Bengaluru, Karnataka 560043
Best for
- Mid to large enterprises looking for multi-service outsourcing
- Businesses seeking both traditional BPO and tech-led transformation
- Companies requiring cost-effective and scalable remote teams
Pricing of Flatworld Solutions
Flatworld Solutions provides custom quotes based on service type, volume, and operational complexity. You can reach out for a free consultation via phone or their online form.
Review and ratings of Flatworld Solutions
Go4customer
Go4customer is a long-standing BPO and contact center service provider with operations across India and a client base that spans the US, UK, Australia, and beyond. As part of the Cyfuture group, Go4customer blends human expertise with AI-driven tools to help businesses improve customer experience, streamline operations, and scale support across voice, chat, and digital channels.
They offer a broad portfolio of services, from inbound/outbound calling and virtual assistance services to cloud contact center setup and customer support automation. The team operates multiple call center facilities across major Indian cities and caters to clients across various sectors including healthcare, e-commerce, BFSI, and telecom.
Key features of Go4customer
- 24/7 multilingual and omnichannel support
- Presence in 7+ Indian cities including Delhi NCR, Mumbai, Bangalore, and Jaipur
- AI-powered tools like chatbots and conversational platforms
- Specialized in both B2B and B2C customer interaction management
- Services cover voice, non-voice, analytics, social media, and back-office support
Address
Noida, India
Best for Go4customer
- Companies looking to scale customer support without losing personalization
- Businesses that need AI-enhanced contact center solutions
- Enterprises across industries seeking 360° managed CX
Pricing of Go4customer
Go4customer customizes its pricing based on the service scope, tech integration level, and operational size. Consultation and service estimates are available on request through their website or sales team.
Review and ratings of Go4customer
- 3.7 out of 5 (5 reviews) by Trustpilot
- 4.9 out of 5 (11 reviews) by Glassdoor
MAX BPO
MAX BPO (Maxtech Data House Pvt. Ltd.) is a business process outsourcing company in Noida, India, with over 25 years of industry experience. They offer a comprehensive range of back-office and front-office outsourcing services across industries like healthcare, logistics, finance, and e-commerce.
The company supports clients across the U.S., U.K., Australia, Canada, and more serving startups, mid-sized firms, and Fortune 500 companies alike. MAX BPO positions itself as a flexible, ISO-certified, and HIPAA-compliant outsourcing partner known for quick turnarounds, scalable solutions, and cost-effective execution.
Tired of juggling customer queries?
Let AM2PM Support handle it with smart, stress-free contact centre solutions.
Key features of MAX BPO
- 24/7 inbound and outbound call center support
- B2B/B2C debt collection
- Healthcare back-office processing, compliant with HIPAA
- Finance & accounting, including bookkeeping, AR/AP, payroll
- Catalog management for e-commerce platforms
- Scalable, cost-effective, and confidential operations
Address
F12, 2nd Floor, C Block, Sector 8, Noida, Uttar Pradesh 201301, India
Best for
- U.S./U.K.-based businesses looking for scalable back-office teams
- E-commerce brands needing catalog or order management
- Healthcare providers looking for HIPAA-compliant support
- Businesses with high-volume data processing or debt recovery needs
Pricing of MAX BPO
MAX BPO rates are typically custom-quoted based on service type, process complexity, and volume. However, they highlight affordability and ROI as core advantages.
Review and ratings of MAX BPO
- 3.2 out of 5 (1 review) by Trustpilot
- 5 out of 5 (2 reviews) by Clutch
How to choose the right contact centre partner for your business
You’re thinking of outsourcing your customer support. It’s a smart move but choosing the right contact centre partner? That’s where things get real.
Because to be honest: Not all BPOs are created equal. The one you choose isn’t just answering phones or replying to emails, they’re representing your brand. And a good contact centre doesn’t just handle customer interactions, they enhance your reputation, improve loyalty, and even help you grow.
So how do you find “the one”?
Start with your “why”
Are you aiming for 24/7 support, cost savings, or better CX? Get clear before you search.
Evaluate their industry experience
Pick a partner who knows your space. Ask for case studies and client references.
Check their tech stack and capabilities
Do they support chat, voice, email, WhatsApp, CRM integrations, and analytics? You’ll need all of it.
Understand the team behind the scenes
Trained, fluent, culturally aligned agents are totally equal to better customer experiences.
Talk about scale, flexibility & ramp-up
Can they ramp up fast during a spike and scale down when things slow?
Ask for transparency in pricing and contracts
No vague quotes. Understand pricing, contracts, and SLAs (Service Level Agreement) upfront.
So… which contact centre feels right for you?
Picking the right contact centre isn’t just a business decision, it’s about finding people you trust.
You need a team that answers your customers like you would. Someone who’s there when things go wrong. Someone who helps, not just handles.
That’s what we try to be at AM2PM Support.
We’re not flashy. We’re not trying to be the biggest. We just show up every day and do good work helping businesses like yours take care of their customers, 24/7.
So if you’re feeling stretched, or just ready to hand off the late-night chats and busy-day calls, let’s talk.
👉 Book a free demo call with AM2PM Support today!
