Tired of dealing with constant customer complaints, overburdened teams, and rising support costs?
Poor customer service can dIn the IT industry, the requirements for support never decline, if anything goes wrong, the customer directly runs to connect with the helpdesk.
As the companies grow, they build customers all around the world, and their teams face struggles with managing customer requests and issues, facing device problems, timely not supporting tickets, shortage of staff, and not maintaining 24/7 support availability.
All the above points are signs of bad customer service. Poor customer service can damage your reputation and hurt your business. Customer experience matters a lot, even small delays in resolving issues lead to disappointment and affect overall service quality.
If you tried hard to manage and got tired of dealing with constant customer complaints, overburdened teams, and rising support costs?
In this complex environment, relying on IT support outsourcing companies is the best option for reducing customer complaints and improving workflow. Whether you search for
- IT helpdesk outsourcing
- Help desk service providers
- Outsourced help desk providers
- IT help desk outsourcing companies
In this blog, you will get to know about 11 top help desk outsourcing companies that are here to help you fix these issues, reduce stress, and deliver the support your customers deserve.
Let’s find the right partner to take this load off your shoulders.
What is IT help desk outsourcing?
IT help desk outsourcing is hiring a professional team to handle your customer service responsibilities.
IT support outsourcing companies focused on improving customer service operations with faster responses to customer inquiries, resolving technical issues, and providing user guidance support.
Outsourcing becomes an important part as the business grows, and help desk companies are
considered a reliable solution for
- Small and medium-sized businesses (SMBs) that do not have a dedicated in-house IT support team
- Startups that need scalable and cost-effective IT support from day one
- Large enterprises handling high volumes of employees, systems, and support tickets
- E-commerce businesses that require continuous technical support for operations and customers
- SaaS and technology companies that need ongoing user and software support
- BPO and IT service companies that require 24/7 technical assistance for clients
- Global organizations operating across multiple time zones
- Healthcare and financial institutions that need reliable, secure, and uninterrupted IT systems
11 best help desk outsourcing companies to improve your customer service & support
Help desk outsourcing is the solution businesses turn to when they need to deliver exceptional customer support without overloading their teams. It helps you handle customer inquiries, resolve issues quickly, and maintain satisfaction, all while saving time and reducing costs.
The table below gives a quick overview of the top IT help desk service providers for IT businesses and growing enterprises.
| Company | Key Services | Best For | Pricing Model | Rating |
| AM2PM Support | Inbound & outbound support, live chat, ticket management, AI + human support | SMEs to growing businesses needing flexible support | Pay-as-you-go | 4.9/5 |
| ScienceSoft | IT help desk, L1–L3 support, infrastructure support | Enterprises needing global IT support | Custom (contact sales) | 4.8/5 |
| DICEUS | IT outsourcing, software support, help desk services | Tech-heavy industries (fintech, healthcare) | Custom quote | 5/5 |
| XACT | Contact center support, application & browser support | Customer service operations | Custom quote | 4.8/5 |
| Innowise Group | IT support outsourcing, 24/7 help desk | Businesses needing scalable IT support | Custom quote | 4.9/5 |
| Dataprise | Managed IT help desk, enterprise IT support | Mid-large enterprises | Custom quote | 4.7/5 |
| CGS | Global IT help desk, multilingual support | Large global organizations | Custom quote | 5/5 |
| Buchanan Technologies | 24/7 IT service desk, multilingual support | Enterprises needing round-the-clock coverage | Custom quote | 4.0/5 |
| Giva | Cloud-based service desk software | Companies needing ticketing automation tools | Subscription-based | 4.9/5 |
| Global Help Desk Services | IT support, live agents, remote troubleshooting | Large companies with global users | Custom quote | 4.0/5 |
| 31West | IT help desk, L1/L2 support, Microsoft & cloud support | SMBs needing cost-effective IT support | Custom quote | 4.2/5 |
In the list below, I have compiled the top service desk outsourcing companies that can help you provide reliable and efficient support, ensuring your customers stay happy and loyal.
AM2PM Support
AM2PM Support is a great choice for businesses looking to improve customer service without the hassle. We combine skilled teams with advanced technology to handle even the most difficult customer support tasks. Our “pay-as-you-go” pricing means you only pay for what you use, making it an affordable and flexible option.
What makes us stand out is our ability to customize our services to fit your business needs. This helps reduce extra costs, improve efficiency, and increase profits. Plus, our services can scale up or down based on your business growth or changes.
With AM2PM Support, you can provide better customer service, keep your customers happy, and focus on growing your business.
Why choose AM2PM support for customer service outsourcing?
AM2PM support is a reputed company in the industry of help desk outsourcing. We are known for our ability to handle customers well and provide the best services possible.
If you are looking for a company that can prioritize your customers, AM2PM support is a great option to consider. With several companies offering help desk outsourcing services, it’s important to choose the right one. And AM2PM support can help solve all your concerns in this regard.
Collaborate with skilled professionals in your industries
We provide you with skilled people ensuring satisfaction of your customer, bringing loyalty towards your business. Get experienced people in the field of your business industry ensuring quality customer assistance.
Customer assistance round the clock
We provide 24/7 customer service to your customers. This helps in customer retention for your business. Satisfy your customer by assisting them anytime and anywhere to solve their issues.
Flexible pay-as-you-go model
We provide flexibility for your business with their pay-as-you-go model which helps you in eliminating the overhead costs and improving your efficiency. Scale up and down your customer service as per your business needs.
Ensure security of your service
We ensure a high standard of data quality and security of your customer. If you want to have a survey to understand your customer experience, AM2PM Support can help you in conducting surveys to prioritize the scope of development.
Proven results
We helped EEZYLIFE achieve 200% growth in just five months. By improving their cold calling efforts, boosted meetings by 200% and streamlined operations to reduce costs. We focus on data and customer feedback to continuously refine their strategies and ensure ongoing success.
In short, We have the experience, flexible pricing, big-name trust, and proven results to help your business shine.
Customer service channels provided by AM2PM Support
AM2PM Support provides a range of services to deliver high quality customer experience from a 360 degree perspective. Let’s understand one by one.
Live chat support
AM2PM Support offers instant help through live chat, letting customers get support in real-time without having to make phone calls or wait for emails. Live chat can easily be added to your website, mobile apps, and social media platforms. It automates tasks, speeds up responses, and cuts down costs. Using live chat outsourcing can help increase sales and improve customer satisfaction for your business.
Ticket management
AM2PM Support offers ticket management services to help your business handle customer issues efficiently. When customers contact you, a ticket is created to track and manage their problem until it’s resolved.
This system helps organize requests, prioritize urgent issues, and ensure no tickets are missed. Outsourcing ticket management saves time, improves response times, and helps resolve issues faster, leading to better customer satisfaction.
Call support
AM2PM Support offers call support to help your customers get the assistance they need over the phone. Their trained agents handle calls quickly and efficiently, providing personalized customer service. With call support, you can manage a high number of calls, reduce wait times, and improve response times. Outsourcing call support can lower costs while keeping customer service quality high, leading to better customer satisfaction and loyalty.
If you’re looking to outsource a helpdesk service provider, it’s always a good idea to review their past work and client success stories. This way, you can make an informed decision that aligns perfectly with your customer service goals.
Pricing of AM2PM Support
AM2PM Support offers a pay-as-you-go pricing model, so you only pay for the services you use. This flexible approach helps you save costs and scale support as needed.
Rating of AM2PM Support
4.9 out of 5 stars (27 reviews) on Google
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Don’t worry! Onboard AM2PM, a help desk company in India that helps you convert leads easily.
ScienceSoft
ScienceSoft is a global IT service provider with over years of experience in the industry. Specializing in IT help desk outsourcing, ScienceSoft offers reliable, 24/7 support services for businesses of all sizes. Their experienced team provides efficient user, software, and IT infrastructure support across multiple time zones. So that you can efficiently reduce customer churn.
With a focus on quality, security, and flexible service delivery, ScienceSoft ensures smooth IT operations, helping companies achieve their strategic goals. Their services include L1 to L3 support, covering everything from basic user issues to complex infrastructure management.
Pricing of ScienceSoft
For pricing of ScienceSoft, you need to contact their team.
Rating of ScienceSoft
4.8 out of 5 stars (39 reviews) on Clutch
DICEUS
DICEUS is a global IT outsourcing company offering a wide range of customer services, including software support, help desk outsourcing, custom software development, mobile app development, IT infrastructure services, cybersecurity, and IT staff augmentation.
They provide multi-level help desk support (L1, L2, L3) to resolve user and technical issues, ensuring streamlined performance and cost-effectiveness for businesses. With expertise in industries such as insurance, fintech, logistics, and healthcare, DICEUS delivers high-quality, customized IT solutions while maintaining reasonable pricing and quick project turnaround.
Pricing of DICEUS
To get the details of their pricing plan, you need to fill out the form from their website.
Rating of DICEUS
5 out of 5 stars (49 reviews) on Clutch
Want to deliver quick and quality support to your customers?
Let AM2PM Support help desk outsourcing company help you with the same.
XACT
XACT is a leading name in customer support, with years of experience providing top-notch contact center solutions. Their services feature highly trained and professional agents skilled in handling diverse customer interactions, supported by a sophisticated knowledge base for effective issue resolution.
XACT offers application and browser support for commonly used applications and internet browsers, ensuring seamless customer experiences. With 24/7 customer service, their support is always ready to cater to customer needs at any time.
Pricing of XACT
To get information about the pricing plan, you need to fill out the form or reach out to XACT for details.
Rating of XACT
4.8 out of 5 stars (31 reviews) on Clutch
Innowise Group
Innowise Group is one of the top choices for help desk outsourcing services, providing IT BPO services with a skilled team. Their customized solutions are designed to meet the unique IT needs of each client, with close collaboration to deliver bespoke support.
Available 24/7, Innowise ensures timely and reliable assistance for a wide range of issues, from basic system fixes to complex network challenges.
Pricing of Innowise Group
For the service desk outsourcing price of Innowise Group, you need to contact their team.
Rating of Innowise
4.9 out of 5 stars (70 reviews) on Clutch
Want to deliver round-the-clock assistance to customers across different time zones?
Take a sigh of relief and outsource AM2PM Support’s help desk experts.
Dataprise
Dataprise offers a range of IT help desk outsourcing services, including full or part-time support desks, application or customer service desks, and a comprehensive technical service resource center.
Their services include over 850 active certifications demonstrating expertise, 24/7 immediate assistance with certified technical experts, and customized private labeled solutions tailored to specific business needs. All these services aim to reduce customer complaints and enhance overall satisfaction.
Pricing of Dataprise
To get the details of the pricing plan, you need to fill out the form from their website.
Rating of Dataprise
4.7 out of 5 stars (14 reviews) on Clutch
CGS
CGS provides flexible help desk solutions designed to offer support services as needed. They demonstrate certified excellence through industry standards like ISO 9001:2017, ServiceNow Certified System Administrator, COPC certification, and PCI compliance.
Their services include customizable systems and tools tailored to specific business needs. With global-scale support, CGS serves 80% of the world’s languages. Additionally, 70% of their support staff hold advanced certifications, ensuring a high level of expertise across various fields.
Pricing of CGS
If you’re interested in pricing details that match your specific needs, CGS can provide personalized quotes that accurately represent the unique support requirements you have.
Rating of CGS
5 out of 5 stars (25 reviews) on Clutch
Need an expert help desk outsourcing firm?
Hire AM2PM Support, the smart approach to help desk outsourcing.
Buchanan Technologies
Buchanan Technologies offers a variety of IT service desk solutions to meet diverse operational needs, including 24/7/365 support, weekend coverage, and after-hours assistance. They provide platform-agnostic support, ensuring compatibility with different IT infrastructures.
Additionally, Buchanan Technologies offers 24/7 multilingual call center outsourcing service to improve communication and customer engagement. Their service quality is maintained through a sophisticated ticketing system based on ITIL (Information Technology Infrastructure Library) principles.
Pricing of Buchanan Technologies
To access details of the pricing plan, you should reach out to their team, and for that, you need to complete the form.
Rating of Buchanan
4 out of 5 stars (193 reviews) on Glassdoor
Giva
Giva offers cloud-based help desk software designed to address common challenges such as prioritizing tickets, ensuring correct ticket creation, and speeding up issue resolution.
Notable features include real-time monitoring for up-to-date information, insightful dashboards with colorful charts and metrics to aid decision-making, and automated rules and workflows that enhance agent productivity and streamline processes.
Want one of the best service desk outsourcing companies?
Partner with AM2PM Support & increase your customer satisfaction.
Pricing of Giva
For the help desk outsourcing price of Giva, you need to visit their website or contact their team.
Rating of Giva
4.9 out of 5 stars (48 reviews) on Capterra
Global Help Desk Services
Global Help Desk Services provides 24/7 support, primarily catering to large companies with a wide range of services. They offer live agents available across time zones for seamless support and comprehensive IT assistance, from application support to network troubleshooting.
Their services include conducting surveys to gather customer feedback, improve customer service experience and performance. Additionally, they provide enhanced support with remote control capabilities for quick issue resolution and effective global communication with foreign language support.
Pricing of Global Help Desk Services
To access details of the pricing plan, you should either complete the form or reach out to Global Help Desk Services for more information.
Rating of Global Help Desk Services
4 out of 5 stars (56 reviews) on Glassdoor
31West
31West provides outsourced IT help desk services, offering cost-effective solutions for businesses of all sizes. With over decades of experience, they deliver reliable support, including Level 1 and Level 2 technical assistance, across various industries.
Their flexible service plans ensure 24/7 coverage and quick issue resolution. They support key systems such as Active Directory, Microsoft 365, cloud servers, and more, ensuring continuous, high-quality support for both internal teams and customers.
Pricing of 31West
To obtain information about the pricing plan, you must either fill out the form or get in touch with the 31West team.
Rating of 31West
4.2 out of 5 stars (20 reviews) on Glassdoor
How to choose the best IT help desk outsourcing company for your business
Check industry expertise
Choose an IT help desk outsourcing company with experience in your industry and a strong understanding of your business processes. Providers with relevant expertise can resolve issues faster, follow best practices, and deliver better support for both employees and customers.
Ensure 24/7 scalability
Select a provider that offers 24/7 support and can scale services as your business grows. Whether you experience seasonal demand or global customer requests, your outsourcing partner should easily adapt without affecting service quality or response times.
Review service performance
Evaluate performance metrics such as first response time, resolution time, SLA compliance, and customer satisfaction scores. These indicators help you understand how efficiently the provider manages support requests and maintains a consistent customer experience.
Verify security and compliance
Your outsourcing partner should follow strict security protocols to protect sensitive customer and business data. Check whether they comply with industry regulations, use secure systems, and implement access controls to minimize security risks and ensure compliance.
Compare pricing and flexibility
Look beyond the lowest price and compare the overall value offered. Transparent pricing, flexible engagement models, and the ability to scale services without hidden costs will help you choose a partner that supports your long-term business goals.
Improve your customer service with the best help desk outsourcing companies
Outsourcing your help desk services can make your customer service better. It helps provide quick and efficient support while saving money. The best outsourcing companies offer skilled teams and the right tools to solve customer problems. This leads to happy customers and a better business reputation.
AM2PM Support is one such trusted provider, offering reliable, customized help desk solutions customized to meet your unique needs. With a focus on efficiency, quality, and customer satisfaction, AM2PM Support ensures that your team and customers are always supported.
So, don’t wait! Book your free call today to learn more about how we can help you achieve superior customer satisfaction!
Frequently asked questions about IT help desk outsourcing companies
What is IT help desk outsourcing?
IT help desk outsourcing means hiring an external team to handle technical support, customer queries, and IT-related issues instead of managing everything in-house. It helps businesses improve response times, reduce operational costs, and provide consistent support without expanding their internal IT team.
Which is the best IT help desk outsourcing company?
AM2PM Support is the best IT help desk outsourcing company for businesses looking for reliable, scalable, and cost-effective support solutions. With 24/7 customer assistance, experienced professionals, flexible pay-as-you-go pricing, and omnichannel support, AM2PM Support helps businesses improve response times, resolve technical issues efficiently, and deliver an exceptional customer experience.
Why do businesses choose help desk outsourcing companies?
Many businesses partner with help desk outsourcing companies to reduce support costs, access experienced professionals, and offer faster customer service. It also allows internal teams to focus on strategic work while the outsourced team manages technical issues, support tickets, and customer requests efficiently.
How do service desk outsourcing companies improve customer support?
Service desk outsourcing companies use trained support agents, structured workflows, and ticket management systems to resolve issues quickly. They often provide round-the-clock assistance, helping businesses improve response times, increase customer satisfaction, and ensure technical problems are handled without unnecessary delays.
Are outsourced help desk providers suitable for small businesses?
Yes. Outsourced help desk providers are a great option for startups and small businesses because they offer professional IT support without the expense of hiring a full in-house team. Many providers also offer flexible pricing models that can grow as your business expands.
What services do IT support outsourcing companies provide?
Most IT support outsourcing companies offer technical troubleshooting, ticket management, remote desktop support, software assistance, password resets, infrastructure monitoring, and user support. Many providers also deliver live chat, phone, and email support to ensure customers receive help through their preferred communication channel.
How much does IT help desk outsourcing cost?
The cost of IT help desk outsourcing varies depending on service hours, support levels, team size, and business requirements. Some providers offer pay-as-you-go pricing, while others provide dedicated support teams with monthly or custom pricing plans based on your workload.
What should I look for before choosing a help desk service provider?
Before selecting a help desk service provider, review their industry experience, response times, customer reviews, security standards, and scalability. A reliable provider should also offer transparent pricing, clear service level agreements (SLAs), and support that matches your business goals.
Can IT help desk outsourcing improve customer satisfaction?
Absolutely. Faster responses, shorter resolution times, and professional technical assistance create a better customer experience. When support requests are handled efficiently, customers are more likely to trust your business, remain loyal, and recommend your products or services to others.
Is IT help desk outsourcing better than building an in-house support team?
It depends on your business size and support requirements. For many growing businesses, IT help desk outsourcing provides access to experienced professionals, lower operating costs, and 24/7 support without the time and expense of recruiting, training, and managing an internal support team.
