Do you receive a large number of inquiries outside regular business hours? Or Are many customer inquiries repetitive in nature?
Making sure to respond quickly to these inquiries is really important for keeping your customer happy as customers are the backbone of the business. They are the ones who generate the revenues for your business and without them, your business can neither survive nor thrive.
As such customers play an important role in your business. Their happiness, satisfaction, and loyalty are the supporting pillars for your business to stand out in the market.
In today’s cutthroat competitive market providing fast and helpful customer service is not a choice, it becomes a necessity. No matter whether you are a start-up or a large enterprise, customer service is one of the most important things that can set you apart from competitors.
It’s not just about selling things, it’s about building relationships and making sure your customers choose you over others.
To ensure that none of these pillars are affected and to tackle the challenge of messages coming in after work hours or dealing with the same questions over and over, you need live chat outsourcing.
Among various types of customer service like email support, social media support, live chat support, and phone support, it is found that customers prefer live chat features to address their issues and concerns.
In this article, we will discuss live chat support and the companies that provide live chat outsourcing services.
Live chat is the most convenient, robust, easy, and fast method to increase customer satisfaction. It has made it possible to connect with clients located in any time zone more easily and conveniently.
Outsourcing live chat can improve sales, customer satisfaction, and loyalty by providing quick and efficient customer service.
But for offering your customer the best live chat service experience you must outsource your chat support services to a reputed and experienced outsourcing company.
You might be wondering which company you can trust for live chat process outsourcing. With so many options available in the market, it can be overwhelming to choose the right service chat company. But don’t worry, I’m here to assist you.
By the end of this article, you will have some options available that can help you make an informed decision.
The list of 11 best live chat outsourcing companies in India
Get ready to discover the creamy layer of the chat service companies! I’ve compiled a list of the 11 best live chat outsourcing companies in India, all set-up to enhance your customer satisfaction. Let’s dive in.
AM2PM Support
AM2PM Support is a leading provider of live chat outsourcing services in India, holding a strong record of success and maintaining a large portfolio of clients. The company was founded by Mayank Jain and Ankit Kapoor, who have strong knowledge and decades of experience in the outsourcing industry.
AM2PM Support understands the value of your customers’ time and they have well-trained professionals to handle your customer’s queries and make them happy.
They also help you transform and expand in a world of technology that is always evolving through sustainable solutions and strategies based on in-depth expertise in the field. This makes them an ideal Indian live chat outsourcing provider, offering fast and cost-effective outsourcing solutions to meet all your business needs.
Let’s discuss the features and factors that make AM2PM Support differ from other companies.
Reduce customer waiting time
Have you ever been confused with IVR menus offered by companies or found yourself waiting on hold from any customer service agent? Well, probably your answer is yes.
These wait times can affect a customer’s mindset in a negative way. It also found that a dissatisfied customer can move towards your competitor.
To avoid such situations and reduce customer complaints and wait time, you need a live chat outsourcing service. It helps your company to deliver faster customer service, which will improve client satisfaction.
Want to decrease customer waiting period and optimize service speed?
Outsource AM2PM Support live chat customer service.
Elevate your customer experience
AM2PM Support are champions when it comes to enhancing customer satisfaction. They allow customers to engage with virtual agents in real-time through text-based messaging, ensuring that your customers feel heard and valued.
This service offers instant responses to customer queries, product inquiries, or technical issues. It enhances customer satisfaction by providing instant solutions, guiding customers through product purchasing, and addressing customer concerns to make sure that they leave your website satisfied 😊.
Round-the-clock availability
One of the stand-out features of AM2PM Support’s live chat outsourcing is the round-the-clock availability. It operates across different time zones, ensuring that your customer receives support whenever they need it. This constant accessibility not only satisfies your customers but also establishes your business one step ahead of competitors.
Increase your business’s conversion rate
Live chat outsourcing serves as a catalyst in boosting the conversion rate for your business. You might be wondering, how? Let me explain to you.
Imagine you’re about to buy a shirt online, but you have a few questions running in your mind. That’s where live chat outsourcing steps in to make a real difference. It’s like having someone right there, ready to answer your queries instantly. So you can get help when you need it. This immediate interaction not only addresses your concerns but also builds trust.
Live chat makes the buying process smoother, giving your customers a hassle-free experience that makes your customers more likely to go ahead and make the buy.
This way drives higher conversion rates by turning potential leads into satisfied customers.
Efficient cost-saving customer support
Being a businessman, it is very important to save money wherever you can. Outsourcing live chat customer support from AM2PM Support can be a cost-effective strategy for your business. Instead of investing in recruitment, training, and maintaining an in-house customer service team, you can leverage the expertise of professionals offered by outsourcing services.
In addition to reducing the expense, a skilled live chat support agent can interact with up to three customers simultaneously. This allows you to allocate resources more efficiently, focusing on core activities while still delivering top-notch customer support.
Concerned about rising support costs?
Explore how AM2PM Support live chat outsourcing solutions can handle customer queries, reducing the need for extensive support teams.
Multi-channel support
AM2PM Support is not only limited to live chat outsourcing they can go beyond just text-based chat. They also can offer support through various channels like email, social media, and even call center support.
This multi-channel approach ensures that customers can engage with your brand through their preferred communication method, providing a seamless and personalized experience.
AM2PM Support serves a variety of industries
- Healthcare
- Insurance
- Retail
- Finance
- Education
- Real estate
- E-commerce
Pricing
AM2PM Support offers 5 different pricing packages for live chat outsourcing, allowing you to choose based on your business requirements. Unlike other companies that request your business details and ask tons of questions to provide pricing plans, AM2PM Support pricing plans are straightforward and easily accessible, providing detailed information without the need for form submissions.
| Service metrics | Startup plan | Growth plan | Upscale plan | Expansion plan | Growbig plan |
| Availability | 6 days, business hours | 6 days, business hours | 24/7 | 24/7 | 24/7 |
| Free chats per day | 15 | 30 | 45 | 90 | 120 |
| One time setup fee | ₹2,500 | ₹2,500 | ₹2,500 | ₹2,500 | ₹2,500 |
| Monthly charge | ₹9,999 | ₹17,999 | ₹39,999 | ₹49,999 | ₹59,999 |
| Charges per extra chat | ₹30 | ₹30 | ₹30 | ₹30 | ₹30 |
| Real human interaction | ✓ | ✓ | ✓ | ✓ | ✓ |
| Chat transcript available | ✓ | ✓ | ✓ | ✓ | ✓ |
| Standard KPIs | ✓ | ✓ | ✓ | ✓ | ✓ |
| Dedicated reports | ✓ | ✓ | ✓ | ✓ | ✓ |
| Shared agent | ✓ | ✓ | ✓ | ✓ | ✓ |
Review and ratings
⭐⭐⭐⭐.9
4.9 out of 5 (27 reviews) by Google.
HelpLama
HelpLama is a customer service company that specializes in live chat outsourcing leveraging years of experience in the field. They can assist you in providing consistent, simple, and personalized experiences to your customers.
What HelpLama offers you?
- HelpLama offers highly skilled professionals to manage your live chat operations efficiently.
- HelpLama hires individual experts and trains them to build a support team that fits your business needs. So you ensure that your customers get the right support.
- They help you to focus on core business by handling and providing unparalleled customer service.
Pricing
You can contact the HelpLama team for the live chat pricing. Their pricing depends on various factors such as business hours, out-of-office hours, 24/7 availability, a director of customer care that fully manages your customer support, a remote team that can coordinate with your team, agent-specific accent or tone, and much more.
Review and rating
⭐⭐⭐⭐.4
4.4 out of 5 (4 reviews) by Glassdoor.
⭐⭐⭐⭐⭐
5 out of 5 (1 review) by Clutch.
Invensis
Invensis BPO company offers live chat services to ensure that your customers get the best solutions for their inquiries. It has its headquarters in Bangalore and provides efficient live chat support and outsourcing services that will raise your customer satisfaction level and help in touching the pulse of your customers.
What Invensis offers you?
- Invensis provides an end-to-end live chat outsourcing solution.
- With 24/7 coverage, Invensis ensures round-the-clock availability to address customer queries.
- Invensis integrates advanced technology to enhance the efficiency and effectiveness of live chat operations.
- They also provide many solutions, including human resource management, customer care outsourcing, and data entry outsourcing.
Moreover, they are experts in the latest technologies and deliver cost-effective solutions to achieve business goals.
Pricing
For the live chat process outsourcing price of Invensis, you need to contact the Invensis team.
Review and rating
⭐⭐⭐.9
3.9 out of 5 (76 reviews) by Glassdoor.
⭐⭐⭐.9
3.9 out of 5 (16 reviews) by Trustpilot.
Go4customer
Go4customer is an outsourcing company that provides performance-based and innovative customer support solutions for a range of industries. It provides services to people all around the world through its various platforms including phone, live chat, email, and social media management.
Their headquarters is located in Jaipur, India, and they have modern infrastructure and talented staff which ensure to provide quality service with its skilled customer support team and analytics expertise. They have worked with prominent brands, including Relaxo, BSNL, True Balance, RR Electric, and Bharat Petroleum.
What does Go4customer offer you?
- Go4customers specializes in live chat outsourcing services, providing a seamless extension of your customer support team.
- Their service is designed to improve the overall customer experience by providing real-time, quality support through live chat.
- By outsourcing live chat, you can optimize resources and focus on core activities while ensuring customer satisfaction.
Pricing
For pricing of Go4customer, you need to contact their team.
Review and rating
⭐⭐⭐⭐⭐
5 out of 5 (4 reviews) by Clutch.
⭐⭐⭐.7
3.7 out of 5 (5 reviews) by Trustpilot.
Trupp Global
Trupp Global is a well-known live chat outsourcing firm in Bangalore that provides customer support to small and medium-sized businesses globally. Their live chat outsourcing services can help boost your business profitability and ensure customer satisfaction.
With over 6 years of experience, Trupp Global provides your business with expertise, workforce, transparency, and a customer-oriented approach to customer service.
What Trupp Global offers you?
- Trupp Global live chat process outsourcing provides round-the-clock customer support, ensuring 24/7 availability for your customers.
- They focus on quick response times, ensuring timely resolutions and a positive customer experience.
- They provide multilingual call center support to cater to a diverse customer base, facilitating communication in various languages.
- Trupp Global prioritizes data security, employing robust measures to protect sensitive customer information during live chat interactions.
Pricing
To access the pricing plan of Trupp Global, you need to fill out the form or contact the Trupp Global team.
Review and rating
⭐⭐⭐⭐⭐
5 out of 5 (3 reviews) by Clutch.
⭐⭐⭐.6
3.6 out of 5 (45 reviews) by Glassdoor.
Octopus Tech
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Octopus Tech is one of India’s fastest-leading live chat outsourcing BPO firms. Using their many years of industry-level experience they provide real-time assistance to your customers, addressing queries, guiding through product choices, and resolving technical issues.
Their team of skilled professionals is dedicated to delivering exceptional service and building positive, long-lasting customer relationships while ensuring that your business gets the results it deserves.
The firm also specializes in providing voice support, and nonvoice support services such as lead generation, telemarketing, inbound and outbound call center, and email support services. All the services are well organized and completely client-oriented.
What Octopus Tech offers you?
- Octopus Tech have well-trained live chat agents to handle all kinds of customer questions and issues, making sure your customers feel heard and supported.
- They use advanced technology to seamlessly integrate live chat into your website or platform, making it easy for your customers to reach out and get help.
- They provide detailed reports and analytics, helping you make informed decisions and refine your business strategies.
Pricing
To obtain information about the pricing plan, you must either fill out the form or get in touch with the Octopus Tech team.
Review and rating
⭐⭐⭐⭐.9
4.9 out of 5 (5 reviews) by Clutch.
⭐⭐⭐.2
3.2 out of 5 (11 reviews) by Glassdoor.
Flatworld Solutions
Flatworld Solutions is a global outsourcing company that provides customer support. The organization is well known for offering robust customer services. They offer cost-effective live chat services to assist you in expanding your market reach.
It helps in increasing visitor volume and minimizing visitors’ dropout from the site. The company is rendering proactive services to minimize operational expenses and convert potential customers. They also maintain detailed chat transcripts that will help your business to make informed marketing decisions.
What Flatworld Solutions offers you?
- Flatworld Solutions has skilled live chat agents trained to handle diverse customer queries and interactions effectively.
- It seamlessly integrates live chat services into your existing systems for a streamlined customer experience.
- They provide you with insights into live chat performance with analytics to improve customer interactions.
Pricing
To access details of the pricing plan, you should reach out to their team and for that, you need to complete the form.
Review and rating
⭐⭐⭐⭐.7
4.7 out of 5 (23 reviews) by Clutch.
⭐⭐⭐.9
3.9 out of 5 (212 reviews) by Glassdoor.
Helpware
Helpware helps in providing 24/7 assistance, and cost-effective and reliable chat support services. The firm creates specialized teams as per the requirements and preferences of your company.
Struggling to engage customers beyond the initial purchase?
Use AM2PM Support live chat to create ongoing conversations and build strong relationships.
Hence it offers a customized and wide variety of services such as call center support, computer-aided telephonic interviews, virtual customer service, email support, and chat support. The vision of Helpware is to grow together and scale together, they strive to consistently create superior customer experiences.
What Helpware offers you?
- Helpware chat process outsourcing aims to boost customer efficiency by resolving issues promptly and reducing customer wait times.
- Helpware offers personalized customer engagement to enhance the overall customer experience.
- They provide 24/7 availability of customer support, so your customers get the solution to their issues and queries at any time.
Pricing
To get information about the pricing plan, you need to fill out the form or reach out to Helpware for details.
Review and rating
⭐⭐⭐⭐.8
4.8 out of 5 (42 reviews) by Clutch.
⭐⭐⭐⭐⭐
5 out of 5 (28 reviews) by G2.
MattsenKumar
MattsenKumar has established itself as one of India’s leading providers of live chat outsourcing services. Mike Mattsen and Aarati Kumar, two well-known industrial professionals, launched this outsourcing company. It has its hubs in Gurugram and Jaipur.
They strive to provide quick support, high-quality, and solution-focused services. It facilitates sustainable value growth and process streamlining to evince a competitive advantage for your business’s success.
What does MattsenKumar offer you?
- The MattsenKumar live chat outsourcing service is scalable, accommodating the evolving needs of your business without compromising quality.
- With MAttsenKumar’s detailed reporting and analytics, it is easy to see how well your business is doing, helping you constantly improve your customer service.
- They provide proactive customer engagement strategies to enhance your customer satisfaction.
Pricing
For the live chat process outsourcing price of MattsenKumar, you need to contact their sales team.
Review and rating
⭐⭐⭐⭐.2
4.2 out of 5 (6 reviews) by Clutch.
⭐⭐⭐.6
3.6 out of 5 (245 reviews) by Glassdoor.
VINDHYA
VINDHYA is a leading provider of effective live chat support services for customers all over the world, available 24/7. Their live chat support agents are fully trained to handle both technical and non-technical customer queries, including product/service information and support, order management, lead generation, help desk, and more. They ensure that your customers’ concerns and questions are addressed promptly and accurately.
What does VINDHYA offer you?
- VINDHYA has trained professionals to handle live chat operations.
- It emphasizes a personalized approach to provide responses to individual customer needs.
- VINDHYA focuses on quick response times, ensuring timely assistance for customer queries.
Pricing
To access details of the pricing plan, you should either complete the form or reach out to VINDHYA for more information.
Review and rating
⭐⭐⭐⭐.2
4.2 out of 5 (32 reviews) by Glassdoor.
⭐⭐⭐⭐
4 out of 5 (564 reviews) by Google.
Outsource2india
Outsource2india is an advanced outsourcing service provider in India having its headquarters in Bangalore. They provide chat support services that help boost sales and will take your customer support game to the next level.
Outsource2india provides round-the-clock service and helps in delivering personalized chat support services.
They strive to make your chat support services different by
- Secure and reliable service
- Multilingual chat support service
- Experienced executives
- Real-time website monitoring and traffic analysis
Tired of losing customers due to frustrating wait times?
Outsource AM2PM Support live chat to provide instant solutions and keep your customers satisfied.
What does Outsource2india offer you?
- Your customers can connect with your business at any time.
- They provide well-trained and skilled professionals to handle your customer interactions.
- Outsource2india uses the latest technology to make sure your customers have a modern and smooth interaction every time.
- They provide customized approaches to fit your business needs and requirements.
Pricing
For the pricing plan of Outsource2india, you need to fill out the form or contact their team.
Review and rating
⭐⭐⭐⭐.8
4.8 out of 5 (3023 reviews) by featuredcustomers.
⭐⭐⭐⭐.9
4.9 out of 5 (11 reviews) by Google.
Increase your customer satisfaction & loyalty with top live chat outsourcing companies
In the current highly competitive environment, you might be looking forward to sustainable business growth measures. For this, you should outsource your customer support service to a third party like AM2PM Support that can help you level up your business goals and provide a personalized customer experience.
Thus, you must get your priorities cleared as a business and what are your requirements from the outsourcing company; then, you can start hunting for the right live chat outsourcing partner.
Nearly 71% of customers expect brands to provide customer support through digital messaging platforms. Although outsourcing live chat support might be overwhelming, the right data and analytics measures can help you make informed and targeted decisions to drive growth.
This will help you to understand new business imperatives and deliver excellent service, even during off-working hours or holidays. This brings a new perspective to the table to execute the long-term customer experience and make them loyal.
