In today’s advanced technology and ever-changing business landscape you are offering many services to customers via various channels but live chat service is becoming the most compelling place to start.
Live chat service comes out to be the most convenient, Robust, easy, and fast method to increase customer satisfaction. Live chat service has made it possible to connect with clients located in any time zone more easily and conveniently.
Live chat support has added a new dimension to the world so much that The live chat support market is expected to reach around $987 million by the end of 2023. But for offering your customer the best chat service experience you must outsource your chat support services as outsourcing while being more beneficial than in-house chat support.
One of the significant advantages of live chart Outsourcing is it allows flexibility and a 24/7 customer management team that will help you to boost productivity and also help in maintaining customer satisfaction.
Around 63% of millennials prefer that their primary customer support queries be answered by live chat.
However, sometimes choosing the right live chat outsourcing company can be an overwhelming task as there are so many options available.
Here we discuss the 9 best live chat outsourcing companies in India
Am2pm
Am2pm is one of the best live chat outsourcing companies and a leading customer service outsourcing company that offers the most reliable and cost-effective live chat outsourcing solutions.
It has a team of experts that provides the right chat support services clubbed with,
- High-quality service
- Cost-effective strategy
- Recognition of customer needs
They Search for the pain points of your customer and help to execute the right actions and ideas to improve the overall experience.
They have worked in various industries like,
- E-commerce
- Healthcare
- Insurance
- Education
- Real estate
- Finance
- Retail
They have acquired clientele including,
- ALUTIX
- UNIVERSITY LIVING
- CONSULT AVENUE
- D2CBOX
AM2PM chat outsourcing service aims to provide,
- 24*7 service
- Customer satisfaction
- Deviate harmony and teamwork
- Highest quality of service
- Security from unauthorized access and to keep data and information private
- Professional experience
- Affordability.
Various other services offered by AM2PM are,
- Call center outsourcing
- Data entry outsourcing
- Ticket management
- BPO, and success
Their goal is to provide you with the most profitable business strategy and they will charge what you can afford and help you to utilize the maximum resources.
Their mission is to deliver,
- best and most cost-effective customer management ensure.
- Ensure sustainability
- Focus on consistency
- Efficient support throughout the journey.
Their vision is to,build a legacy of excellence of one call at a time and provide the opportunity to give voice to dreams both today and tomorrow & become one of the world’s leading industries.
Go4 customer
Based in Noida since 2004, Go4 is one od of the top live chat outsourcing companies providing services to people all around the world as a result of its enormous expansion.
The go4 customer delivers innovative and performance-driven chat support solutions across diverse industries.
It has modern infrastructure and talented staff which assured to provide quality service with its skilled customer support team and analytics expertise.
Trupp Global
Trupp global technologies are well-known chat outsourcing firm in Bangalore which supports small and medium-sized firms worldwide.
The customer support at Trupp Global ensures higher Customer satisfaction and profitability.
It is a one-stop ally for all business processes. It has been in business for more than 6-7 years.
It helps in providing your business expertise, workforce, transparency, and customer service approach.
Invensis
It has its headquarters in Bangalore,Invensis provides efficient live chat support and Outsourcing services that will raise your customer satisfaction level and help in touching the pulse of your customer.
It has been providing various like,
- Call center service
- Corporate training
- Back office services
- E-commerce support for small and medium-sized enterprises.
Invensis has a solid awareness of the difficulty that each sector faces and provides solutions to help your customers to overcome various problems.
Octopus tech solution
It is one of India’s fastest-emerging BPO companies. They are also excelled in providing chat support services.
Other than this they also provide various services like,
- Customer support Outsourcing
- Lead generation service
- Telemarketing service
- Inbound call center services
- Outbound call center services
- Email support services
The firm also specializes in providing E-commerce, web design voice support, and nonvoice support services. Their mission is to recognize your business requirements inside out and provide you with cost-effective solutions.
Flatworld solutions
The organization is well known for offering robust customer services. They offer cost-effective live chat services to assist you in Expanding your market reach. It helps in increasing visitor volume and minimizing visitors’ dropout from the site.
The company is rendering proactive services to minimize operational expenses and convert potential customers. They also maintain detailed chat transcripts that will help your business to make sound marketing decisions.
Helpware
Helpware helps in providing 24/7 assistance, and cost-effective and reliable chat support services. The firm creates specialized teams as per the requirement and preferences of your company, hence it offers a customized and wide variety of services. The vision of help ware is to grow together and scale together, they strive to consistently create superior customer experiences.
Outsource2india
Outsource2india has its headquarters in Bangalore. They provide chat support services that help in boosting sales and will take your customer support game to the next level.Outsource2india provides round-the-clock service and helps in delivering personalized chat support services.
They strive to make your chat support services different by,
- Providing effective pricing
- Secure and reliable service
- Multilingual chat support service
- Experienced executives
- Real-time website monitoring and traffic analysis
Mattensen Kumar
Mike Mattson and Aarti Kumar, two well-known industrial professionals, launched this outsourcing company. It has its hub in Gurugram and Jaipur.
Other than chat support services they are providing various other services like,
- Call center services
- Back office processes
- Third-party quality service
- E-commerce outsourcing services
They offer the most affordable live chat service and their professionals are highly proficient in handling client service.
Bottom line
In this highly competitive environment, you might be looking forward to sustainable business growth measures.For this, you should outsource your customer support service to third parties that can scale and level up your business goals and provide your clients with a personalized experience
Thus you must get your priorities cleared as a business and what are your requirements from the outsourcing company then you can start hunting for the right live chat outsourcing partner.
Nearly 71% of customers expect brands to provide customer support through digital messaging platforms so the live chat outsourcing process might be overwhelming but the right data and analytics measures can help you to make more focused and targeted growth decisions.
This will help you to understand new business imperatives in this digital world and will help in bringing a new perspective to the table to execute the long-term customer experience.
Kajol Dayalani is a content writer, and she helps businesses build quality content by converting business ideas into engaging and powerful words.