Have you thought about how your customers feel when they contact your support team? Even though AI chatbots are common these days, many people still prefer talking to a real person. A human connection helps customers feel valued, understood, and confident that their concerns will be handled properly.
As a business owner, it’s important to know that your customers probably feel the same way. They trust real conversations and appreciate the personal touch. Choosing the right call center outsourcing partner can help you deliver this experience and build stronger relationships with your customers.
To make it easier for you, I’ve created a list of the top 15 call center outsourcing companies in Delhi NCR. These companies are experts at providing professional and caring support to your customers, no matter where they’re located. Let them help you make a lasting impression.
Best call center companies in Delhi NCR to handle your customer care
When it comes to call center BPO companies in Delhi NCR, there’s a diverse range of options available, each with its unique set of offerings. Let’s get started!
AM2PM Support
AM2PM Support stands out as a premier call center outsourcing company in Delhi that goes beyond traditional outsourcing and cater to various businesses and industries. With their extensive experience and utmost transparency, coupled with modern technology and multi-industry support, they can simplify your call center outsourcing purposes.
Leveraging their years of industry-level experience they provide real-time assistance to your customers, addressing queries, guiding them through product choices, and resolving technical issues.
Their team of skilled professionals is dedicated to delivering exceptional service and building positive, long-lasting customer relationships while ensuring that your business gets the results it deserves.
AM2PM Support offers a wide range of call center services, including lead generation, telemarketing, inbound and outbound calls, sales calls, and technical support. These services are well organized and completely client-oriented.
The company’s comprehensive inbound and outbound call solutions aim to resolve queries and enhance the overall customer experience. As a strategic partner, they understand that customer interactions are a really crucial factor in today’s dynamic landscape.
Keeping that in mind, let’s understand what comes in the comprehensive call center outsourcing services of AM2PM Support.
Inbound call center
At AM2PM Support, inbound call center services are customized to handle calls directed to your company. Following the offshore call center outsourcing model, their primary goal is to respond to queries from existing customers and guide new customers through their concerns.
They offer a comprehensive range of services, including answering service, order processing, chat support, transferring calls, and providing help desk support. Recognizing the significance of inbound leads originating from websites, they excel in delivering customer satisfaction.
Outbound call center
AM2PM Support’s outbound call center outsourcing takes the initiative by proactively reaching out to customers and focusing on attracting potential leads. Their services offered include market research, expanding sales reach,conduct surveys, lead generation, telemarketing, and upselling and cross-selling.
Unlike inbound call centers that react to customer inquiries, outbound call centers actively seek opportunities for your business growth, customer acquisition, and market expansion. With a proactive approach, they ensure that your outbound communication efforts are optimized for success, contributing to the overall success of your business.
Customized solution to address business requirements
AM2PM Support is committed to ensuring customers’ success and satisfaction through its services. The focus extends beyond mere business transactions, with a priority on building trust and fostering long-term client relationships.
The company is dedicated to maintaining a continual exchange of respect for each other’s time and recognizing the mutual value the businesses bring. Furthermore, AM2PM Support provides support for success by sharing expertise, making resources available, encouraging innovation, and promoting sustainability.
24/7 phone answering services
The customer is the most important aspect of a business. If you stand out by ensuring their satisfaction, it may be possible for them to become loyal to your business and evolve into brand advocates.
AM2PM Support offers 24/7 customer service, allowing your customers to easily reach out whenever needed. This is why they named themselves AM2PM Support, ensuring that your clients can contact you at any time, ensuring continuous support, even during weekends or holidays.
Looking for budget friendly call center outsourcing in Delhi NCR?
Hire AM2PM Support, the smart approach to call center outsourcing.
Pricing
AM2PM Support offers 5 different pricing packages for call center outsourcing.
| Service metrics | Startup plan | Growth plan | Upscale plan | Expansion plan | Growbig plan |
| Availability | 6 days, business hours | 6 days, business hours | 24/7 | 24/7 | 24/7 |
| Free minutes per day | 60 | 120 | 240 | 360 | 480 |
| One-time setup fee | ₹2,500 | ₹2,500 | ₹2,500 | ₹2,500 | ₹2,500 |
| Monthly charge | ₹9,999 | ₹17,999 | ₹39,999 | ₹49,999 | ₹59,999 |
| Charges per extra minute | ₹9 | ₹9 | ₹9 | ₹9 | ₹9 |
| Real human interaction | ✓ | ✓ | ✓ | ✓ | ✓ |
| Recording availability | ✓ | ✓ | ✓ | ✓ | ✓ |
| Standard KPIs | ✓ | ✓ | ✓ | ✓ | ✓ |
| Dedicated reports | ✓ | ✓ | ✓ | ✓ | ✓ |
| Shared agent | ✓ | ✓ | ✓ | ✓ | ✓ |
Reviews & ratings
MattsenKumar
MattsenKumar, now a part of Bill Gosling Outsourcing is a trusted name in call center outsourcing, offering world-class customer support solutions from its base in Delhi NCR. With a strong focus on delivering personalized and efficient customer experiences, MattsenKumar specializes in helping businesses streamline their communication channels.
Whether it’s customer service technology, technical support, or back-office operations, the company combines advanced technology with a human touch to ensure client satisfaction. Under the Bill Gosling Outsourcing umbrella and backed by years of industry expertise, it brings even greater capabilities and global resources to help businesses streamline communication, build stronger customer relationships, and optimize costs.
Pricing
For the call center outsourcing price of MattsenKumar, you need to contact the MattsenKumar team.
Reviews & ratings
Call2Customer
Founded in 2011 and based in Delhi NCR, Call2Customers is a trusted provider of call center outsourcing services. With a skilled team and modern infrastructure, the company offers customer support, telemarketing, and back-office services to clients in countries like the USA, Canada, UK, Spain, and Hong Kong.
Call2Customers works with businesses of all sizes, providing services like inbound support, lead generation, and data management. The company is ISO 9001:2015 certified, ensuring high-quality service, and uses the latest technology to deliver efficient solutions. Call2Customers is dedicated to helping your business grow and keep your customers happy.
Pricing
Call2Customer charges on the basis of the type of work and volume of work done. They charge according to their services based on your needs.
Reviews & ratings
- 4.4 out of 5 (4 reviews) by Clutch
- 3.7 out of 5 (19 reviews) by Trustpilot
Tech-Fi Technologies
Tech-Fi Technologies is a trusted provider of call center outsourcing services, offering both inbound and outbound support. Whether it’s handling customer queries, making sales calls, or outsourcing for generating leads, their experienced team ensures every call is managed professionally.
They also provide email and chat support, content moderation, and telemarketing services, helping you improve customer satisfaction and streamline business operations. With a focus on quality service and reliable support, Tech-Fi Technologies is the ideal partner for businesses looking to grow and maintain strong customer relationships.
Scaling customer support operations to meet growing demands can be challenging.
Get in touch with AM2PM Support and scale seamlessly.
Pricing
They offer customized pricing based on your requirements.
Reviews & ratings
- 4.5 out of 5 (26 reviews) by Google
JindalX
JindalX is a global outsourcing company that specializes in providing excellent call center services. Founded in 1999 and part of the OP Jindal Group, JindalX helps businesses in industries like healthcare, finance, and e-commerce improve their customer experience.
Using a mix of technology and human skills, JindalX focuses on delivering efficient and personalized customer service. With offices in India and the US, JindalX serves clients in many languages, helping them grow and succeed by providing top-quality customer care.
Pricing
They offer customized plans based on your requirements.
Reviews & ratings
Noida Exim
Noida Exim Private Limited (NEPL) is a one of the leading providers of call center outsourcing services based in Noida, Delhi NCR. Since its establishment in 2001, NEPL has been offering innovative and scalable customer support solutions customized to the needs of businesses across various industries.
With services such as inbound and outbound call centers, CRM, IVR, back-office support, and ORM, NEPL ensures seamless communication that helps enhance customer satisfaction and brand loyalty. Their expertise lies in understanding business needs and providing customized outsourcing solutions that foster growth and operational efficiency.
Pricing
They offer customized pricing plans based on your requirements.
Reviews & ratings
Facing higher operational cost with your in-house customer support?
Partner with AM2PM Support outsourcing to control your costs with and optimize your budget while maintaining top-notch customer support.
Ascent BPO
Ascent BPO Call Center offers great call services and customer support to help your business grow and keep your customers happy. By outsourcing with them, you can focus on your main work while they handle customer calls efficiently.
Located in Delhi NCR, they provide telemarketing services to make lead generation easier and boost interest in your brand. Their skilled agents also help increase sales and find new opportunities through call analysis. Plus, they ensure customer satisfaction with 24/7 assistance.
Pricing
You can connect with their team to discuss the pricing options.
Reviews & ratings
- 4.1 out of 5 (309 reviews) by Google
- 2.4 out of 5 (6 reviews) by Trustpilot
Riemen
Riemen, a leading BPO call center outsourcing company in Delhi, offers a wide range of services, including inbound and outbound support, message taking, order processing, and telemarketing. Their focus on enhancing customer interactions and optimizing business processes ensures high-quality, efficient service.
With a dedicated team of experts, Riemen provides customer-centric solutions to reduce customer churn rate and build trust in your brand. Whether it’s technical support or general queries, their services streamline sales, marketing, lead generation, and customer retention, ultimately lowering your customer acquisition costs.
Pricing
They offer customized pricing plans based on your requirements.
Reviews & ratings
- 4 out of 5 (20 reviews) by Google
- 3.7 out of 5 (3 reviews) by Trustpilot
Drive customer loyalty and business success!
Experience AM2PM Support’s call center excellence firsthand.
Insight Customer Call Solutions Ltd
Insight Customer Call Solutions Ltd (ICCS) is a top provider of call center outsourcing services in India, with locations in Noida, Delhi, Mumbai, Hyderabad, and more. ICCS offers affordable and customized solutions to help you provide great customer service.
Their services include inbound and outbound calls, chat and email support, technical help, and back-office tasks. With a focus on quality and using the latest technology, ICCS works as a reliable partner to help your business grow and improve customer satisfaction.
Pricing
They offer customized pricing plans based on your requirements.
Reviews & ratings
LiveSalesman
LiveSalesman is a trusted call center outsourcing company with over 18 years of experience. They specialize in multilingual call center outsourcing and customer support, helping businesses deliver great customer experiences.
By using advanced AI technology along with a human touch, LiveSalesman ensures smooth and personalized customer interactions. Whether it’s front-end support or back-office tasks, they provide customized solutions to meet your business needs and build lasting customer relationships.
Pricing
They offer customized pricing plans based on your requirements to cater to your specific business needs.
Reviews & ratings
Want to provide customer support beyond regular business hours?
Extend your support hours with AM2PM Support outsourcing and ensure 24/7 availability for your customers.
VCare Customers
VCare Customers is a call center outsourcing company based in India with over 5 years of experience in delivering reliable customer support services. Located in East of Kailash, New Delhi, it is powered by a team of trained and skilled professionals.
The company uses advanced cloud-based technology to provide real-time access to call metrics and ensure smooth operations. Available 24/7, VCare Customers focuses on building trust with personalized support and ISO-certified quality assurance, helping businesses strengthen their customer relationships.
Pricing
They offer a customizable plan based on your business needs. To get more details you need to contact the VCare team.
Reviews & ratings
There are no standard reviews available.
Overwhelmed with managing high volume of incoming calls?
Ease the burden of overwhelming call volume. Outsource AM2PM Support call center outsourcing for efficient management and improved customer service.
Headway BPO
Headway BPO is here to provide you with reliable and innovative Business Process Outsourcing (BPO) services. Whether you need customer support, consulting, or technology solutions, they’ve got you covered. With offices in New York, Delhi, and other global locations, Headway BPO ensures your business gets cost-effective and tech-enabled support.
If you’re in Delhi, you can visit them at #313-#314, Vishal Tower, District Centre, Janakpuri, New Delhi – 110058.
With over two decades of experience and a strong global presence, Headway BPO offers specialized services like contact center solutions, cloud accounting, payroll, and more. They leverage cutting-edge technology like AI and automation to create tailored solutions that fit your business needs. Partner with Headway BPO to boost efficiency, cut costs, and deliver an exceptional experience to your customers!
Pricing
You need to contact their team to discuss the pricing module.
Reviews & ratings
Innova Communications Pvt. Ltd.
Innova Communications Pvt. Ltd., a leading call center outsourcing provider in Delhi, caters to diverse business needs with exceptional service. Their skilled representatives deliver personalized customer interactions, creating a warm experience for your customers. Beyond direct calls, they leverage automation to analyze call reports efficiently.
Their offerings include outbound services like market research, customer surveys, lead generation, sales calls, and more to enhance sales engagement. With 24/7 support, they handle everything from troubleshooting to customer feedback, reducing churn and building a loyal customer base.
Pricing
You need to contact their team to discuss the pricing module.
Review & ratings
Does handling customer queries divert your focus from core business functions?
Regain focus on your core operations with AM2PM Support call center outsourcing.
Clevora Global Outsourcing
Clevora Global Outsourcing provides customer support in English, helping with questions, technical issues, order processing, and complaints. Their services are flexible and can be adjusted to meet your business needs. The team consists of skilled English speakers, ensuring clear communication with your customers.
By leveraging technology, they smartly improved customer experiences through call center services while optimizing operational efficiency. They focus on customer satisfaction, with friendly and patient representatives available 24/7 to assist customers at any time.
Clevora also hires experts with technical knowledge to help with product issues and questions. You can track progress and performance in real-time with easy-to-understand reports.
Pricing
They offer customized call center outsourcing pricing plans based on your requirements. You need to contact their sales team for further details.
Reviews & ratings
- 4.6 out of 5 (79 reviews) by Google
Deliver quality customer support by partnering with the best call center companies in Delhi NCR
To listen closely and reply well is the highest perfection we are able to attain in the art of conversation.
Francois de La Rochefoucauld
Effective communication is key to great customer service.
The 15 top call center outsourcing companies in Delhi can help with everything from sales calls and lead generation to technical support and customer service. Their experts know how to handle live calls smoothly, ensuring customer satisfaction.
But to stay competitive, you should choose wisely, and there you can go with AM2PM Support. Well, no need to worry because you will be tied up with one of the best teams that holds decades of experience across various industries.
So, what are you waiting for? Grab your opportunity and book a free call with the AM2PM Support team today!
