Have you ever sought to reach out in direct conversation with your preferred brand’s representatives?
Umm, I guess, yes and this is because in this advanced era where most people love to chit chat with an AI bot to showcase their concerns, people like you still love to listen to the real voice. And somewhere that makes you feel connected, heard, and valued.
Now think, if as a customer you think in this way, there is a higher probability that your customers feel the same. They feel more connected, more comfortable, and more assured that their concerns will surely not get overlooked. As a business, you should prioritize your customers’ preferred channel.
Well, to help you with this, the article has covered your back by curating the list of 15 best call center outsourcing companies in Delhi NCR.
Oh, one more thing, please don’t think about its location because their call expert reps are quite impressive in their job irrespective of your customers’ location. When it comes to delicately handling your customers and providing value in your customers’ journey, these reps just nail it.
Overwhelmed with managing high volume of incoming calls?
Ease the burden of overwhelming call volume. Outsource AM2PM Support call center outsourcing for efficient management and improved customer service.
15 Best Call Center Outsourcing Companies in Delhi NCR
When it comes to call center outsourcing companies in Delhi NCR, there’s a diverse range of options available, each with its unique set of offerings which are mentioned below:
AM2PM Support
AM2PM Support stands out as a premier call center outsourcing company that goes beyond traditional outsourcing and to cater to various businesses and industries. With their extensive experience and utmost transparency, coupled with modern technology and multi-industry support, they can simplify your call center outsourcing purposes.
Leveraging their years of industry-level experience they provide real-time assistance to your customers, addressing queries, guiding them through product choices, and resolving technical issues.
Their team of skilled professionals is dedicated to delivering exceptional service and building positive, long-lasting customer relationships while ensuring that your business gets the results it deserves.
AM2PM Support offers a wide range of call center services, including lead generation, telemarketing, inbound and outbound calls, sales calls, and technical support. These services are well organized and completely client-oriented.
The company’s comprehensive inbound and outbound call solutions aim to resolve queries and enhance the overall customer experience. As a strategic partner, they understand that customer interactions are a really crucial factor in today’s dynamic landscape.
Keeping that in mind, let’s understand what comes in the comprehensive call center outsourcing services of AM2PM Support.
AM2PM’s comprehensive call center outsourcing services
Inbound Call Center
At AM2PM Support, inbound call center services are customized to handle calls directed to your company. Following the offshore call center outsourcing model, their primary goal is to respond to queries from existing customers and guide new customers through their concerns.
They offer a comprehensive range of services, including answering service, order processing, chat support, transferring calls, and providing help desk support. Recognizing the significance of inbound leads originating from websites, they excel in delivering customer satisfaction.
Outbound Call Center
AM2PM Support’s outbound call center takes the initiative by proactively reaching out to customers and focusing on attracting potential leads. Their services offered include market research, expanding sales reach,conduct surveys, lead generation, telemarketing, and upselling and cross-selling.
Unlike inbound call centers that react to customer inquiries, outbound call centers actively seek opportunities for your business growth, customer acquisition, and market expansion. With a proactive approach, they ensure that your outbound communication efforts are optimized for success, contributing to the overall success of your business.
Customized solution to address business requirements
AM2PM Support is committed to ensuring customers’ success and satisfaction through its services. The focus extends beyond mere business transactions, with a priority on building trust and fostering long-term client relationships.
The company is dedicated to maintaining a continual exchange of respect for each other’s time and recognizing the mutual value the businesses bring. Furthermore, AM2PM Support provides support for success by sharing expertise, making resources available, encouraging innovation, and promoting sustainability.
24/7 phone answering services
The customer is the most important aspect of a business. If you stand out by ensuring their satisfaction, it may be possible for them to become loyal to your business and evolve into brand advocates.
AM2PM Support offers 24/7 customer service, allowing your customers to easily reach out whenever needed. This is why they named themselves AM2PM Support, ensuring that your clients can contact you at any time, ensuring continuous support, even during weekends or holidays.
Review & ratings
⭐⭐⭐⭐.9
4.9 out of 5 (27 reviews) by Google.
5 out of 5 (3 reviews) by Glassdoor.
Looking for budget friendly call center outsourcing in Delhi NCR?
Hire AM2PM Support, the smart approach to call center outsourcing.
Pricing
AM2PM Support offers 5 different pricing packages for call center outsourcing.
| Service metrics | Startup plan | Growth plan | Upscale plan | Expansion plan | Growbig plan |
| Availability | 6 days, business hours | 6 days, business hours | 24/7 | 24/7 | 24/7 |
| Free minutes per day | 60 | 120 | 240 | 360 | 480 |
| One-time setup fee | ₹2,500 | ₹2,500 | ₹2,500 | ₹2,500 | ₹2,500 |
| Monthly charge | ₹9,999 | ₹17,999 | ₹39,999 | ₹49,999 | ₹59,999 |
| Charges per extra minute | ₹9 | ₹9 | ₹9 | ₹9 | ₹9 |
| Real human interaction | ✓ | ✓ | ✓ | ✓ | ✓ |
| Recording availability | ✓ | ✓ | ✓ | ✓ | ✓ |
| Standard KPIs | ✓ | ✓ | ✓ | ✓ | ✓ |
| Dedicated reports | ✓ | ✓ | ✓ | ✓ | ✓ |
| Shared agent | ✓ | ✓ | ✓ | ✓ | ✓ |
MattsenKumar
MattsenKumar, one of the leading call center outsourcing companies in Delhi, sets itself apart by blending human expertise with cutting-edge technology. Their comprehensive suite of call center services includes customer support, telemarketing, and back-office support.
By leveraging technology, they smartly improved customer experiences through call center services while optimizing operational efficiency. With a focus on quality and innovation, MattsenKumar offers tailored solutions that align with your business goals.
Key aspects
✅ The expert call center employees from this organization ask your customers their preferred time to set meetings so that both can have a scheduled time to deep dive into your product or service knowledge.
✅ Its expert team smartly generates hot leads for your business and turns them into paying customers to increase sales.
✅ If your customers face any technical intricacies within your product, these reps help your customers on call to get over the problem then and there.
Review & ratings
⭐⭐⭐⭐
4 out of 5 (4 reviews) by Google.
⭐⭐⭐.6
3.6 out of 5 (245 reviews) by Glassdoor.
⭐⭐⭐⭐.2
4.2 out of 5 (6 reviews) by Clutch.
Pricing
Pricing is customized based on your requirements.
Call2Customer
Call2Customer stands out as a dedicated call center partner from Delhi NCR, which doesn’t differentiate between inbound and outbound call center services and offers both to enhance customer experience.
Their expertise lies in delivering personalized solutions, whether it’s handling customer queries, lead generation, or order processing. Call2Customer’s commitment to providing exceptional customer experiences makes it a reliable partner in enhancing customer satisfaction and brand loyalty.
Key aspects
✅ With its outbound call solutions, you can speed up the quality lead generation process and hit your target prospects’ buying intent.
✅ Call2Customer’s call service employees take orders through calls, provide technical support, and handle all queries to smooth your customers’ journey.
✅ To enhance customer service experience, the expert member of this BPO call center in Delhi, provides phone answering agents before as well as after duty hours.
✅ Also, it additionally provides you with a customer survey through calls to find what customers think of your brand, or what you will need to work hard on.
Review & ratings
Review & ratings
⭐⭐⭐⭐.4
4.4 out of 5 (4 reviews) by Clutch.
⭐⭐⭐.7
3.7 out of 5 (19 reviews) by Trustpilot.
Pricing
Call2Customer charges on the basis of the type of work and volume of work done. They charge according to their services based on your needs.
Tech-Fi Technologies
Tech-Fi Technologies is positioned as a growth partner for businesses seeking call solutions. With services ranging from inbound and outbound call center support to telemarketing, chat support, and email services, they offer a holistic approach to your business growth.
Scaling customer support operations to meet growing demands can be challenging.
Get in touch with AM2PM Support and scale seamlessly.
Tech-Fi Technologies leverages its expertise to provide scalable and practical solutions that drive customer satisfaction and contribute to your business success.
Key aspects
✅ With its inbound call services, your inbound sales reach a newer height along with lowering expenses and increasing customer trust and brand credibility.
✅ With its outbound call solutions, your lead generation process gets smoother. Also, telemarketing solutions through outbound calls help you to enhance your brand’s image.
✅ Furthermore, your customer can leverage benefits from order tracking calls, product or service inquiry calls, customer support calls, and so on. The sum up of all these calls helps you build lasting impressions.
Review & ratings
⭐⭐⭐⭐.5
4.5 out of 5 (26 reviews) by Google.
Pricing
They offer customized pricing based on your requirements.
Jindal X
JindalX specializes in customer support outsourcing, offering services such as inbound call center support, customer acquisition, and loyalty programs. Their focus on enhancing customer experiences aligns with their commitment to building strong customer relationships.
With a range of various kinds of call solutions, Jindal X empowers your business to deliver an excellent experience and smooth your customers’ journey.
Key aspects
✅ Jindal X’ call expert team members not only smooth customer engagement through calls but also they utilize data analytics to ensure quality on calls and find your loyal customers to build more engagements.
✅ If you want to get transparency in calls data, Jindal X provide you it as they want to build trust with you as well.
✅ the expert members from Jindal X quite smartly handle different type of calls be it for sales, marketing, technical inquiries, or it’s just for customer support.
Review & ratings
⭐⭐⭐.8
3.8 out of 5 (2246 reviews) by Google.
⭐⭐⭐⭐.3
4.3 out of 5 (629 reviews) by Glassdoor.
Pricing
They offer customized plans based on your requirements.
Noida Exim
Noida Exim, a BPO call center in Delhi, is known for offering innovative inbound call center solutions that streamline your business operations. From customer support to product information and call answering, their services address various aspects of customer interactions.
Noida Exim’s approach focuses on eliminating bad customer experience and enhancing inbound and outbound operations, ensuring that your business can provide comprehensive support to customers.
Key aspects
✅ Noida Exim not only provides solutions to your customers through inbound and outbound call solutions, but also they utilize tech-savvy software to record the call and analyze call reports.
✅ Their expert members always try to impress your customers through calls to reduce customer churn rate while avoiding a large volume of individual calls or eliminating waiting time for other customers.
✅ Also, they smartly handle your customer queries and show empathy so that they can earn trust and loyalty from your customers for your brand.
Review & ratings
⭐⭐⭐.4
3.4 out of 5 (424 reviews) by Google.
⭐⭐⭐⭐⭐
5 out of 5 (1 reviews) by Clutch.
⭐⭐⭐.3
3.3 out of 5 (424 reviews) by JustDial.
⭐⭐⭐.8
3.8 out of 5 (3 reviews) by Trustpilot.
Pricing
They offer customized pricing plans based on your requirements.
Facing higher operational cost with your in-house customer support?
Partner with AM2PM Support outsourcing to control your costs with and optimize your budget while maintaining top-notch customer support.
Ascent BPO
Ascent BPO call center not only offers call-centric solutions but also provides top-notch customer service that helps your business to expand while impressing your customers.
Their efficiency in improving customer service within call center outsourcing support enables your business to achieve higher customer satisfaction and gain loyalty. By outsourcing non-core functions, Ascent BPO enables your business to devote more time and attention to your core services.
Key aspects
✅ Ascent BPO provides you with telemarketing services in their call center in Delhi NCR so that your lead generation process flows smoothly while enhancing interest in your brand.
✅ With their expert call agents, you can boost your upsell and cross-sell process, as these reps know how to analyze call reports and find opportunities.
✅ Other than these, they enhance your customer satisfaction level through calls especially when your customers seek for round-the-clock assistance.
Review & ratings
⭐⭐⭐⭐.1
4.1 out of 5 (309 reviews) by Google.
⭐⭐.4
2.4 out of 5 (6 reviews) by Trustpilot.
Pricing
You can connect with their team to discuss the pricing options.
Riemen
Riemen, one of the top BPO call center outsourcing companies in Delhi offers a wide range of call center services, including inbound and outbound support, message taking, order processing, and telemarketing.
Their comprehensive approach focuses on enhancing customer interactions and optimizing business processes. With a strong emphasis on quality and efficiency, Riemen becomes a valuable partner in ensuring seamless customer experiences.
Key aspects
✅ To reduce customer complaints tactfully and build trust in your brand, Riemen provides you with a dedicated team of call experts who smartly provide customer-centric solutions.
✅ Whether your customers are seeking technical support or it’s a general query related to your provide, these reps smartly cater to all your customers’ needs.
✅ With their wide range of call solutions, your sales and marketing, lead generation, and customer retention process become smoother, and eventually customer acquisition cost goes down to a lower side.
Review & ratings
⭐⭐⭐⭐
4 out of 5 (20 reviews) by Google.
⭐⭐⭐.7
3.7 out of 5 (3 reviews) by Trustpilot.
Pricing
They offer customized pricing plans based on your requirements.
Drive customer loyalty and business success!
Experience AM2PM Support’s call center excellence firsthand.
Insight Customer Call Solutions Ltd
Insight Customer Call Solutions Ltd., one of the top call center outsourcing to India, offers a comprehensive range of call center services, from customer service and technical support to market research and back-office support.
Their wide range of solutions aims to streamline your business processes and smooth customer interactions. By providing a holistic approach to outsourcing, Insight Customer Call Solutions becomes a strategic partner for you in enhancing operational excellence.
Key aspects
✅ With experienced experts from Insight Customer Call Solutions Ltd., you can efficiently handle your customers’ queries, track orders, answer promptly, and provide technical support. These are some effective inbound call solutions from this organization’s side.
✅ Well, with their outbound call center services, you can benefit from a wide range of activities such as lead generation, up-selling and cross-selling, brand promotion, telemarketing, and market research. These are very helpful when you seek to expand your reach and broaden your brand image.
Review & ratings
⭐⭐⭐.7
3.7 out of 5 (35 reviews) by Google.
⭐⭐⭐.9
3.9 out of 5 (3085 reviews) by Justdial.
⭐⭐⭐.4
3.4 out of 5 (69 reviews) by Glassdoor.
Pricing
They offer customized pricing plans based on your requirements.
LiveSalesman
LiveSalesman, a call center outsourcing company in Delhi, stands out by providing strategic partnerships and innovative solutions to your business. Their focus on delivering exceptional customer experiences contributes to your business growth while driving customer loyalty.
With an emphasis on technology-driven solutions and personalized interactions, LiveSalesman ensures that your business can drive success by offering outstanding customer support.
Key aspects
✅ If your customers range from a wide array of multiple languages, then with LiveSalesman, you can benefit from multilingual call center outsourcing along with customer support.
✅ To expand your customers’ lifetime value, these call experts are providing your customers with a personalized though caring touch through on-call conversations.
✅ Also, their inbound and outbound call solutions, make you reach the target of sales and marketing while qualifying hot leads and expanding your fan base.
Review & ratings
⭐⭐⭐⭐.1
4.1 out of 5 (412 reviews) by Google.
⭐⭐⭐.9
3.9 out of 5 (67 reviews) by Glassdoor.
Pricing
They offer customized pricing plans based on your requirements to cater to your specific business needs.
Want to provide customer support beyond regular business hours?
Extend your support hours with AM2PM Support outsourcing and ensure 24/7 availability for your customers.
VCare Customers
VCare Customers, an ISO-certified call center outsourcing company in India, specializes in customer care, technical assistance, order taking, and direct response services. Their solutions are tailored to enhance customer satisfaction and support businesses in providing excellent customer experiences.
With a customer-centric approach, VCare Customers become a valuable ally in delivering personalized interactions and building brand loyalty.
Key aspects
✅ The professionals utilize top-notch call monitoring software so that they can analyze the call recordings and improve their interpersonal behavior to smoothly engage your customers.
✅ They use advanced technology to secure your customers’ data and make an automated though error-free call report so that they easily find the next opportunities and maintain transparency with you.
✅ Also, they provide different aspects of business growth through calls liely customer support, telemarketing, technical assistance, and so on, so that their efficiency can drive revenue in your business.
Review & ratings
There are no standard reviews available.
Pricing
They offer three pricing plans, Shared team plan which includes Startup Shared, Basic Shared, and Semi-Dedicated while the Dedicated team plan includes the option to choose the no.of agents.
They also offer a fully customizable plan based on your business needs. The prices of all plans are customized based on your requirements.
Technosys IT Management Pvt. Ltd.
Technosys IT Management Pvt. Ltd. provides a comprehensive suite of IT-enabled business process outsourcing services. From customer support to data entry and technical assistance, they provide solutions through calls that are designed to streamline business processes and enhance operational efficiency. With a focus on technology-driven solutions, Technosys can empower your business to optimize your business operations while providing seamless customer support.
Key aspects
✅ Technosys provides you with offshore telemarketing services if you want to expand your business in overseas countries.
✅ Its calling experts help you with cold calling while engaging your target prospect for the first time and creating a homely environment.
✅ They provide you with teleprospecting services where they intend to differentiate your brand persona from your competitors while pitching them your brand’s unique benefits.
✅ Lastly, their expert team members are always up for helping your customers be it a technical query or it’s a question about your customers’ satisfaction level.
Pricing
They offer customized pricing plans based on your requirements to cater to your specific business needs.
Review & ratings.
⭐⭐⭐⭐.8
5 out of 5 (1 review) by Clutch.
⭐⭐⭐⭐.9
4.9 out of 5 (16 reviews) by Google.
Headway BPO
Headway BPO in Delhi is a top player when it comes to call center outsourcing. If you are someone looking for 24/7 assistance to handle your large volume of inbound calls or if you are someone looking for some help with outbound calls for lead generation Headway BPO has you covered. It can help you adapt to the modern customer support world by providing chat, email, and tech support for effective engagement with your customers.
Key aspects
✅ With their trained agents they can help manage your inbound calls to answer customer queries and deliver exceptional customer service.
✅ Their outbound services help you effectively generate quality leads that can elevate your sales games and boost your revenue. They can help sell your product or service with their agents proactively making calls to promote products and create valuable connections.
✅With their phone center they use interactive voice response (IVR) to guide your customers through the initial stage when they contact you to connect with the right agent.
✅The regular quality checks and monitoring of agents’ performance means you don’t have to worry about incompetent agents.
✅They offer 24/7 when it comes to customer service. This round-the-clock availability can elevate your customer satisfaction levels by a mile.
Pricing
You need to contact their team to discuss the pricing module.
Review & ratings
⭐⭐⭐.8
3.8 out of 5 (41 reviews) by Google.
⭐⭐⭐.8
3.8 out of 5 (45 reviews) by Justdial.
⭐⭐⭐⭐.6
4.6 out of 5 (2 reviews) by Glassdoor.
Innova Communications Pvt. Ltd
Innova Communications Pvt. Ltd is one of the top-notch call center outsourcing service providers in Delhi, which efficiently cater to a wide range of your business needs.
Its call center representatives provide your customers with personalized service so that your customers get a warm feeling. Their modern customer interactions are not only limited to direct call solutions but also they utilize automation when it comes to analyzing call reports.
Key aspects
✅ They offer their outbound call service for market research, customer surveys, lead generation, lead qualification management, different types of sales calls to boost sales engagement, and so on.
✅ Their experienced call reps are providing your customers with round-the-clock support whenever your customers seek for.
✅ Moreover, whether your customers need immediate troubleshooting options, or they reach your outsourced team to share personal opinions, these reps serve well to your customers. This helps to reduce customer churn rate and increase your loyal fanbase.
Pricing
You need to contact their team to discuss the pricing module.
Review & ratings
⭐⭐⭐.7
3.7 out of 5 (79 reviews) by Google.
⭐⭐⭐⭐⭐
5 out of 5 (7 reviews) by Clutch.
English Call Center
English Call Center services are dedicated customer support centers that provide assistance and queries in the English language. It offers a wide range of services, including answering customer inquiries, providing technical support, processing orders, and handling complaints.
Moreover, you can easily access all call center services in real-time with transparent reporting. This will help you evaluate the performance of your ongoing project. Its call center services are designed to be flexible and scalable, tailored to meet the unique needs of your business.
Key aspects
✅ English Call Center employs highly skilled and fluent English speakers who have a strong command of the language. This ensures effective communication with your customers and eliminates any language barriers.
Does handling customer queries divert your focus from core business functions?
Regain focus on your core operations with AM2PM Support call center outsourcing.
✅ English Call Center places a strong emphasis on customer satisfaction. Its representatives are trained to be empathetic, patient, and understanding, ensuring that your customers feel valued and their needs are met.
✅ It operates round the clock, providing support to your customers at any time of the day or night. This ensures that your customers can reach out for assistance whenever they need it, regardless of their time zone.
✅ English Call Center hires representatives who possess technical knowledge and expertise in various industries. This enables them to provide specialized support for technical issues, troubleshooting, and product inquiries.
Reviews and ratings
⭐⭐⭐.5
3.6 out of 5 (16 reviews) by Google.
Pricing
They offer customized pricing plans based on your requirements. You need to contact their sales team for further details.
Impress your customers & drive revenues with a Delhi NCR based call center outsourcing company
To listen closely and reply well is the highest perfection we are able to attain in the art of conversation.
Francois de La Rochefoucauld
Do you agree with that? I believe so.
Well, this is the mantra of having a smooth conversation on live calls.
And, you already get the list of the best 15 call center outsourcing companies in Delhi. Their call expert representatives act similarly as mentioned in the aforementioned statement while interacting with your customers.
Whether your outsourcing purpose is to nail sales calls, generate leads, cold calling outreach, technical troubleshooting, or just provide top-notch customer services- these companies are good enough to do that.
But to stay competitive, you should choose tactfully, and there you can go with AM2PM Support. Well, no need to worry because you will be tied up with one of the best teams that holds decades of experience in different industries.
Now, go and grab your opportunity with a single tap while booking a free call with AM2PM Support.
