Imagine you run a successful business in Gurgaon/Gurugram, with more and more customers every day. Your products are popular, your services are in high demand, and your revenue is growing. 

However, with success comes the challenge of managing an ever-increasing number of customer queries and concerns. Handling multiple calls, especially those that come in after office hours or on holidays, can become overwhelming.

This is where business process outsourcing (BPO) call centers come into play. These call centers have trained agents who handle customer calls and provide support 24/7. They can manage all your customer inquiries, whether it’s answering questions, solving problems, or providing technical help.

Outsourcing your customer service to a BPO call center not only makes your customers satisfied and happy but also allows you to focus on your core business activities. Whether you are managing a local startup or a global enterprise, BPO call centers offer a cost-effective solution to maintain high levels of customer support and operational efficiency.

In this blog, I’ve mentioned the best BPO call center companies in Gurgaon/Gurugram that can provide their services and show you how they can help your business grow. Let’s dive into the world of BPO call centers and find the best partner that will improve your customer service experience.

9 BPO call center companies in Gurgaon/Gurugram that you can choose to improve your customer satisfaction

  1. AM2PM Support
  2. JindalX
  3. Concentrix
  4. Bill Gosling
  5. Globiva Services
  6. Maxicus
  7. Hartron Communications
  8. Accenture Services
  9. Clevora

Curious about the company you can rely on to manage your valuable customers? Worry not!

Let’s explore the top BPO call center service providers in Gurgaon who can efficiently handle all your customer service needs.

AM2PM Support

AM2PM Support – one of the top BPO call center companies in Gurgaon
Deliver a great experience and service to your valuable customer with AM2PM Support BPO call center outsourcing company.

When it comes to BPO call center services, AM2PM Support, led by CA Mayank Jain and Ankit Kapoor, stands out as a premier outsourcing company. With a proven track record, AM2PM Support boasts a diverse portfolio of clients across various industries, making it a trusted partner not only in Noida and Mumbai but also all across India.

AM2PM Support is dedicated to providing excellent customer service and support. They make sure your customers get fast, reliable, and personalized help. Their commitment to improving the customer experience is clear with their 24/7 service, multilingual support, and ability to communicate across different channels. 

Using the latest tools and technologies, AM2PM Support makes business operations smoother and solves customer issues efficiently.

What does AM2PM Support offer you? 📞

AM2PM possesses something that makes them the best BPO call center company in Gurugram. Let’s dive into it.

Round-the-clock customer service

They offer 24/7 phone answering service, ensuring that your customers get help whenever they need it. This improves overall customer satisfaction and loyalty.

Inbound and outbound call handling

AM2PM Support provides comprehensive inbound and outbound call center services. Their team is skilled in managing various customer inquiries, from product questions to technical support, as well as conducting market research, lead generation, and surveys.

Provide multilingual support to your customers 

In today’s globalized world, effective communication is crucial. AM2PM Support’s team of language experts offers multilingual support, ensuring that language barriers do not hinder the customer experience.

Omnichannel support

They provide seamless customer support across multiple channels, including phone, email, live chat, and social media. This integrated approach ensures that customers receive consistent and efficient support, regardless of the communication channel they choose.

Advanced Technology and Tools

AM2PM Support utilizes the latest tools and technologies to streamline business operations and enhance communication. This ensures efficient handling of customer queries and quick resolution of issues.

Personalized customer service

AM2PM Support is dedicated to delivering personalized customer service, going above and beyond to make sure customers feel valued and supported. They also value customer feedback and use it to continuously improve their services.

Cost-effective pricing plans

AM2PM Support offers a range of affordable pricing plans tailored to meet the specific needs of your business. Their transparent pricing ensures you get top-notch call center services without straining your budget.

Industry expertise

AM2PM Support serves a wide range of industries, including insurance, finance, healthcare, real estate, e-commerce, retail, and education. Their industry-specific expertise ensures that they can meet the unique needs of each sector.

Pricing of AM2PM Support 💸

AM2PM Support provides five distinct pricing packages for call center outsourcing, offering flexibility to suit your specific business needs. Unlike many other providers that require extensive business information and inquiries to present pricing, AM2PM Support call center outsourcing pricing plans are transparent and readily available, offering comprehensive details without the hassle of form submissions.

Service metricsStartup planGrowth planUpscale planExpansion planGrowbig plan
Availability6 days, business hours6 days, business hours24/724/724/7
Free minutes per day60120240360480
One-time setup fee₹2,500₹2,500₹2,500₹2,500₹2,500
Monthly charge₹9,999₹17,999₹39,999₹49,999₹59,999
Charges per extra minute₹9₹9₹9₹9₹9
Real human interaction✓✓✓✓✓
Recording availability✓✓✓✓✓
Standard KPIs✓✓✓✓✓
Dedicated reports✓✓✓✓✓
Shared agent✓✓✓✓✓

Review and ratings of AM2PM Support

  • 4.9 out of 5 (27 reviews) by Google

JindalX

JindalX, one of the leading BPO call center companies in Gurugram, India.
Deliver cost-effective solutions with JindalX, one of the leading BPO call center companies in Gurugram, India.

JindalX is one of the top leaders in BPO and call center services. They combine advanced technology and skilled professionals to deliver personalized customer service and transform your business. They provide their services across industries, including BFSI, manufacturing, EdTech, healthcare, and more. 

With their AI-driven solutions, your customers will enjoy and experience digital experiences, giving your brand a competitive edge.

Pricing of JindalX 💸

To know the pricing of Jindal X BPO call center, you have to fill out their form.

Concentrix

Concentrix - one of the top BPO call center outsourcing companies in Gurgaon, India.
Deliver perfect solutions to your customer queries with Concentrix, one of the top BPO call center outsourcing companies in Gurgaon, India.

Concentrix is a leading BPO inbound and outbound call center outsourcing company that specializes in customer experience (CX) solutions and technology. Since its founding in 1983, Concentrix has been delivering innovative CX strategies to boost client satisfaction, brand loyalty, and advocacy. 

Headquartered in Gurugram, Haryana, Concentrix has a vast workforce of over 400,000 employees across more than 40 countries, serving some of the world’s most well-known companies.

Concentrix specializes in various sectors, including technology, banking, healthcare, and retail. The company uses its extensive experience and expertise to create customized solutions that meet the unique needs of your business. 

Pricing of Concentrix 💸

To get information about the pricing plan, you need to fill out the form or reach out to Concentrix for details.

Bill Gosling 

Bill Gosling - BPO companies gurgaon
Bill Gosling provides you detailed insights through its analytics so that you can deliver the best service to your customers.

Bill Gosling is a BPO call center company that has been offering BPO services since 1955. They believe in trust, transparency, and finding smart solutions for their clients. Just like geese flying together, they work as a team to achieve great things. Their top team members lead you forward with quality and innovation.

Pricing of Bill Gosling 💸

To get information about the pricing for Bill Gosling BPO call center, you need to complete their form.

Globiva Services

Globiva Services BPO call center outsourcing company in Gurugram
Deliver hassle-free solutions with Globiva Services BPO call center outsourcing company in Gurugram, India.

Globiva is a Gurugram, Haryana based company that excels in delivering quality customer experiences through their innovative business process outsourcing (BPO) solutions. With a focus on excellence and a team of dedicated experts, they are committed to providing value-added services and driving positive business change.

Pricing of Globiva Services 💸

To get the pricing for Globiva, you need to fill out the form with the basic details.

Maxicus

Maxicus - BPO companies in Gurugram
Optimize your customer experience with Maxicus, one of the top BPO call center companies in Gurgaon,India.

Maxicus is a BPO call and customer service outsourcing company based in Gurgaon, Haryana. For over two decades, they have been proud to be recognized as the CX Innovator of the Year 2024. Their team of 5000+ professionals, located in five cities, serves Fortune 50 companies and leading unicorns. 

They go beyond outsourcing by fostering meaningful interactions, creating exceptional engagement across all channels, and driving your digital transformation. From managing customer relationships and growing revenue to providing tech support, handling content and catalogs, back-office tasks, and personalized shopping experiences, Maxicus is your trusted partner.

Pricing of Maxicus 💸

To know the pricing of Maxicus BPO, you have to fill out their form.

Hartron Communications

Hartron Communications - list of BPO companies in Gurgaon
Achieve your business goal with top BPO call center outsourcing companies in Gurgaon, India- Hartron Communications.

Hartron Communications Limited has been a trusted name in delivering call center services to businesses. Located at Udyog Vihar, Phase-IV, Gurgaon, Haryana, their state-of-the-art infrastructure and professional expertise span across the Delhi NCR and other major cities in India.

Their services include calling, patient statements, daily reporting, and comprehensive medical billing, with a specialized focus on healthcare medical billing and coding services. From patient scheduling to daily reporting, they cover the entire revenue cycle management process. 

Additionally, they provide telecom call center outsourcing services and intellectual property back-end services, including patent drafting, risk analysis, and patent filing. Moreover, they offer round-the-clock services at competitive prices, ensuring superior customer satisfaction.

Pricing of Hartron Communications 💸

For pricing of Hartron Communications, you need to contact their team.

Accenture Services

Accenture services - top bpo companies in gurgaon
Optimize your business processes with Accenture services, one of the top BPO call center outsourcing companies in Gurgaon, India.

Accenture is a global leader in professional services, providing a wide range of BPO solutions in strategy, consulting, digital, IT, and operations. Founded in 1989, Accenture has grown to become one of the largest consulting firms in the world. Headquartered in DLF Phase 2, Gurugram, Haryana, the company employs over 700,000 professionals, serving clients in more than 200 cities across 120 countries.

Specializing in IT services, Accenture helps businesses navigate the complexities of today’s digital landscape. With its extensive expertise, they know how to improve customer service experience in call centers and deliver customized solutions that drive innovation, enhance operational efficiency, and improve your overall business performance. 

Pricing of Accenture Services 💸

For BPO call center outsourcing price of Accenture, you need to contact their team.

Clevora

Clevora - BPO companies in Gurgaon
Revolutionizing the BPO call center customer support with Clevora, one of the top BPO call center outsourcing service providers in Gurugram, India.

Clevora, founded in 2011 as a privately held organization, specializes in business process outsourcing solutions for businesses of all sizes. Based in Udyog Vihar, Sector 18, Gurugram, Haryana, they offer a comprehensive range of services, including call center services, back-office solutions, data management, and software development. 

Providing 24/7 customer service, they cater to clients worldwide, ensuring seamless assistance aligned with client’s specific business requirements and time zones.

Pricing of Clevora 💸

To access details of the pricing plan, you should reach out to their team, and for that, you need to complete the form.

Amplify your business growth with the best BPO call center company 

In today’s competitive business world, keeping customers happy and loyal is crucial. One key to this is having a great call center.

Investing in high-quality call center solutions ensures your customers get excellent service, which helps build loyalty and grow your business.

Good call center solutions help you handle customer questions, complaints, and requests efficiently. They offer smart call routing, support on various channels, and real-time data analysis, making your operations smoother and improving the customer experience.

This is where AM2PM Support comes in. By outsourcing your call center needs to AM2PM Support, you can respond to customers faster, reduce dropped calls, and solve issues more effectively. This helps you build a good reputation and attract new customers.

Hurry up! Book a free call with AM2PM Support today!

Know about AM2PM Support’s market standing directly from Mayank Maheshwari, co-founder of University Living.

  • Aniket Keshari

    I am a passionate digital marketer with a strong focus on SEO. I leverage my expertise in digital marketing and SEO strategies to make a dynamic organisation successful.