Imagine you run a successful business in Gurgaon/Gurugram, with more and more customers every day. Your products are popular, your services are in high demand, and your revenue is growing.
However, with success comes the challenge of managing an ever-increasing number of customer queries and concerns. Handling multiple calls, especially those that come in after office hours or on holidays, can become overwhelming.
This is where business process outsourcing (BPO) call centers come into play. These call centers have trained agents who handle customer calls and provide support 24/7. They can manage all your customer inquiries, whether it’s answering questions, solving problems, or providing technical help.
Outsourcing your customer service to a BPO call center not only makes your customers satisfied and happy but also allows you to focus on your core business activities. Whether you are managing a local startup or a global enterprise, BPO call centers offer a cost-effective solution to maintain high levels of customer support and operational efficiency.
In this blog, I’ve mentioned the best BPO call center companies in Gurgaon/Gurugram that can provide their services and show you how they can help your business grow. Let’s dive into the world of BPO call centers and find the best partner that will improve your customer service experience.
13 BPO call center companies in Gurgaon/Gurugram that you can choose to improve your customer satisfaction
- AM2PM Support
- JindalX
- Concentrix
- Bill Gosling
- Wipro
- Globiva Services
- Maxicus
- Hartron Communications
- Accenture Services
- Clevora
- Infosys BPM
- SquadStack
- Align Connect
Curious about the company you can rely on to manage your valuable customers? Worry not!
Let’s explore the top BPO call center service providers in Gurgaon who can efficiently handle all your customer service needs.
AM2PM Support
When it comes to BPO call center services, AM2PM Support, led by CA Mayank Jain and Ankit Kapoor, stands out as a premier outsourcing company. With a proven track record, AM2PM Support boasts a diverse portfolio of clients across various industries, making it a trusted partner not only in Noida and Mumbai but also all across India.
AM2PM Support is dedicated to providing excellent customer service and support. They make sure your customers get fast, reliable, and personalized help. Their commitment to improving the customer experience is clear with their 24/7 service, multilingual support, and ability to communicate across different channels.
Using the latest tools and technologies, AM2PM Support makes business operations smoother and solves customer issues efficiently.
What does AM2PM Support offer you? 📞
AM2PM possesses something that makes them the best BPO call center company in Gurugram. Let’s dive into it.
Round-the-clock customer service
They offer 24/7 phone answering service, ensuring that your customers get help whenever they need it. This improves overall customer satisfaction and loyalty.
Inbound and outbound call handling
AM2PM Support provides comprehensive inbound and outbound call center services. Their team is skilled in managing various customer inquiries, from product questions to technical support, as well as conducting market research, lead generation, and surveys.
Provide multilingual support to your customers
In today’s globalized world, effective communication is crucial. AM2PM Support’s team of language experts offers multilingual support, ensuring that language barriers do not hinder the customer experience.
Omnichannel support
They provide seamless customer support across multiple channels, including phone, email, live chat, and social media. This integrated approach ensures that customers receive consistent and efficient support, regardless of the communication channel they choose.
Advanced Technology and Tools
AM2PM Support utilizes the latest tools and technologies to streamline business operations and enhance communication. This ensures efficient handling of customer queries and quick resolution of issues.
Personalized customer service
AM2PM Support is dedicated to delivering personalized customer service, going above and beyond to make sure customers feel valued and supported. They also value customer feedback and use it to continuously improve their services.
Cost-effective pricing plans
AM2PM Support offers a range of affordable pricing plans tailored to meet the specific needs of your business. Their transparent pricing ensures you get top-notch call center services without straining your budget.
Industry expertise
AM2PM Support serves a wide range of industries, including insurance, finance, healthcare, real estate, e-commerce, retail, and education. Their industry-specific expertise ensures that they can meet the unique needs of each sector.
Pricing of AM2PM Support 💸
AM2PM Support provides five distinct pricing packages for call center outsourcing, offering flexibility to suit your specific business needs. Unlike many other providers that require extensive business information and inquiries to present pricing, AM2PM Support call center outsourcing pricing plans are transparent and readily available, offering comprehensive details without the hassle of form submissions.
| Service metrics | Startup plan | Growth plan | Upscale plan | Expansion plan | Growbig plan |
| Availability | 6 days, business hours | 6 days, business hours | 24/7 | 24/7 | 24/7 |
| Free minutes per day | 60 | 120 | 240 | 360 | 480 |
| One-time setup fee | ₹2,500 | ₹2,500 | ₹2,500 | ₹2,500 | ₹2,500 |
| Monthly charge | ₹9,999 | ₹17,999 | ₹39,999 | ₹49,999 | ₹59,999 |
| Charges per extra minute | ₹9 | ₹9 | ₹9 | ₹9 | ₹9 |
| Real human interaction | ✓ | ✓ | ✓ | ✓ | ✓ |
| Recording availability | ✓ | ✓ | ✓ | ✓ | ✓ |
| Standard KPIs | ✓ | ✓ | ✓ | ✓ | ✓ |
| Dedicated reports | ✓ | ✓ | ✓ | ✓ | ✓ |
| Shared agent | ✓ | ✓ | ✓ | ✓ | ✓ |
Review and ratings of AM2PM Support
- 4.9 out of 5 (27 reviews) by Google
JindalX
JindalX is one of the top leaders in BPO and call center services. They combine advanced technology and skilled professionals to deliver personalized customer service and transform your business. They provide their services across industries, including BFSI, manufacturing, EdTech, healthcare, and more.
With their AI-driven solutions, your customers will enjoy and experience digital experiences, giving your brand a competitive edge.
Pricing of JindalX 💸
To know the pricing of Jindal X BPO call center, you have to fill out their form.
Overwhelmed with managing high volume of incoming calls?
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Concentrix
Concentrix is a leading BPO inbound and outbound call center outsourcing company that specializes in customer experience (CX) solutions and technology. Since its founding in 1983, Concentrix has been delivering innovative CX strategies to boost client satisfaction, brand loyalty, and advocacy.
Headquartered in Gurugram, Haryana, Concentrix has a vast workforce of over 400,000 employees across more than 40 countries, serving some of the world’s most well-known companies.
Concentrix specializes in various sectors, including technology, banking, healthcare, and retail. The company uses its extensive experience and expertise to create customized solutions that meet the unique needs of your business.
Pricing of Concentrix 💸
To get information about the pricing plan, you need to fill out the form or reach out to Concentrix for details.
Bill Gosling
Bill Gosling is a BPO call center company that has been offering BPO services since 1955. They believe in trust, transparency, and finding smart solutions for their clients. Just like geese flying together, they work as a team to achieve great things. Their top team members lead you forward with quality and innovation.
Pricing of Bill Gosling 💸
To get information about the pricing for Bill Gosling BPO call center, you need to complete their form.
Wipro
Located in Udyog Vihar Phase 3,Sector 20, Gurugram, Haryana Wipro is one of the leading BPO companies in Gurgaon, offering services that can help your business thrive. In 2024, Wipro provides a range of services including customer support, technical help, IT assistance, finance and accounting, and HR solutions.
By using advanced technologies like AI and automation, Wipro makes processes more efficient, helping you reduce costs and improve service quality. They also focus on employee training to ensure their team delivers the best possible results for your business.
Pricing of Wipro 💸
To get accurate pricing information for Wipro’s BPO services, you can contact them directly or request a quote through their official website.
Getting tired of missing after work hour inquiries?
Improve your customer service game with AM2PM Support BPO call center services and make your customers happy.
Globiva Services
Globiva is a Gurugram, Haryana based company that excels in delivering quality customer experiences through their innovative business process outsourcing (BPO) solutions. With a focus on excellence and a team of dedicated experts, they are committed to providing value-added services and driving positive business change.
Pricing of Globiva Services 💸
To get the pricing for Globiva, you need to fill out the form with the basic details.
Maxicus
Maxicus is a BPO call and customer service outsourcing company based in Gurgaon, Haryana. For over two decades, they have been proud to be recognized as the CX Innovator of the Year 2024. Their team of 5000+ professionals, located in five cities, serves Fortune 50 companies and leading unicorns.
They go beyond outsourcing by fostering meaningful interactions, creating exceptional engagement across all channels, and driving your digital transformation. From managing customer relationships and growing revenue to providing tech support, handling content and catalogs, back-office tasks, and personalized shopping experiences, Maxicus is your trusted partner.
Pricing of Maxicus 💸
To know the pricing of Maxicus BPO, you have to fill out their form.
Hartron Communications
Hartron Communications Limited has been a trusted name in delivering call center services to businesses. Located at Udyog Vihar, Phase-IV, Gurgaon, Haryana, their state-of-the-art infrastructure and professional expertise span across the Delhi NCR and other major cities in India.
Their services include calling, patient statements, daily reporting, and comprehensive medical billing, with a specialized focus on healthcare medical billing and coding services. From patient scheduling to daily reporting, they cover the entire revenue cycle management process.
Additionally, they provide telecom call center outsourcing services and intellectual property back-end services, including patent drafting, risk analysis, and patent filing. Moreover, they offer round-the-clock services at competitive prices, ensuring superior customer satisfaction.
Pricing of Hartron Communications 💸
For pricing of Hartron Communications, you need to contact their team.
Want to deliver quality customer service and reduce waiting period?
Outsource AM2PM Support BPO call center services.
Accenture Services
Accenture is a global leader in professional services, providing a wide range of BPO solutions in strategy, consulting, digital, IT, and operations. Founded in 1989, Accenture has grown to become one of the largest consulting firms in the world. Headquartered in DLF Phase 2, Gurugram, Haryana, the company employs over 700,000 professionals, serving clients in more than 200 cities across 120 countries.
Specializing in IT services, Accenture helps businesses navigate the complexities of today’s digital landscape. With its extensive expertise, they know how to improve customer service experience in call centers and deliver customized solutions that drive innovation, enhance operational efficiency, and improve your overall business performance.
Pricing of Accenture Services 💸
For BPO call center outsourcing price of Accenture, you need to contact their team.
Clevora
Clevora, founded in 2011 as a privately held organization, specializes in business process outsourcing solutions for businesses of all sizes. Based in Udyog Vihar, Sector 18, Gurugram, Haryana, they offer a comprehensive range of services, including call center services, back-office solutions, data management, and software development.
Providing 24/7 customer service, they cater to clients worldwide, ensuring seamless assistance aligned with client’s specific business requirements and time zones.
Pricing of Clevora 💸
To access details of the pricing plan, you should reach out to their team, and for that, you need to complete the form.
Looking for best BPO call center companies in Gurugram?
Explore how AM2PM Support can help you with their solutions to handle customer queries.
Infosys BPM
Another leading provider of call center services in Gurgaon/Gurugram is Infosys BPO. Known for delivering high-quality support, Infosys BPO uses the latest technology, like AI and automation, to make their services more efficient and improve customer interactions.
They combine global experience with local knowledge to offer solutions that fit different market needs. The company focuses on providing high-quality service by regularly training their staff. Located at Tower A, Building No. 2, DLF Cyber City, Phase III, Gurgaon, Haryana 122002, India, Infosys BPO is a great choice for those looking for a call center company.
Pricing of Infosys 💸
Infosys has customized pricing which is based on various factors such as the scope of services, the scale of operations, and specific client requirements. To get pricing information, you need to contact their team.
Squadstack
SquadStack is a leading call center solutions provider in Gurgaon, offering innovative outsourcing services tailored to modern business needs. Known for its data-driven approach and advanced technology, SquadStack helps companies streamline customer interactions and improve service efficiency.
With specialized expertise in lead qualification, call center outsourcing, customer support, and sales enablement, SquadStack enables businesses to manage high call volumes while enhancing customer satisfaction.
Their flexible solutions include voice, chat, and data management support, designed to fit seamlessly into any business model, making SquadStack an ideal partner for companies aiming to optimize their call center operations.
Pricing of SquadStack 💸
SquadStack has variable pricing, to get that you need to fill out their form.
Align Connect
Align Connect Pvt. Ltd., one of India’s top BPO companies, provides reliable customer support services for businesses in Gurgaon, designed to build loyalty and keep customers satisfied. With years of industry experience, advanced technology, and a skilled team, Align Connect responds to customer calls quickly and solves issues effectively.
Their focus on balancing response time with first-call resolutions means customers get the help they need without delays. Align Connect’s strong setup and commitment to quality service help businesses handle high call volumes smoothly, build a positive brand image, and keep clients coming back. Align Connect to handle your inbound call center needs with precision, professionalism, and a focus on elevating your brand.
Pricing of Align Connect 💸
To access the pricing plan of Align Connect, you need to fill out the form or contact the Align Connect team.
Amplify your business growth with one of the best BPO call center companies in Gurgaon
In today’s competitive business world, keeping customers happy and loyal is crucial. One key to this is having a great call center.
Investing in high-quality call center solutions ensures your customers get excellent service, which helps build loyalty and grow your business.
Good call center solutions help you handle customer questions, complaints, and requests efficiently. They offer smart call routing, support on various channels, and real-time data analysis, making your operations smoother and improving the customer experience.
This is where AM2PM Support comes in. By outsourcing your call center needs to AM2PM Support, you can respond to customers faster, reduce dropped calls, and solve issues more effectively. This helps you build a good reputation and attract new customers.
Hurry up! Book a free call with AM2PM Support today!
