Top Call Center Outsourcing Companies in Bangalore You Can Rely On

Why is it so hard to generate leads from sales calls? 

Yes! It’s a hard and time-consuming process because we need to train particular teams for inbound and outbound calls. But, training a team is a very difficult task as the team needs to be guided properly, and making them experience holders takes a lot of time.

By the way, before training them, you need to learn yourself first. Right? But I feel you don’t have to learn if you can have experts handle your customer call services by outsourcing your calls to a company. 

Why will you choose a call outsourcing company for your customer service?

Outsourcing call center ideas have acquired gigantic popularity in recent years and are expected to shine bright over the coming years. Call center outsourcing companies are rapidly growing and the global call center market generated revenue of USD 27.1 Bn in 2022 and is expected to attain a market worth USD 55.9 Bn by the end of 2029.

No doubt call center outsourcing leads to better customer retention and call center outsourcing is beneficial to streamline the customer experience and provide efficient service. Call centers are an imperative aspect of business, from customer support service to Omni channel promoting techniques, call center companies are the lender of last resort for companies.

Regardless of the industry you are engaged in, the customer is king. All businesses need to keep customers happy and satisfied. Nearly 84% of customers say that better customer support is an important factor in their buying decisions.

Thus for this, it is essential that customer queries must be answered promptly, their grievances be addressed, and customer service management can be handled smoothly. For that, finding the right call center outsourcing company is imperative. Thus to assist you in searching for the right outsourcing partner we have listed down.

Best call center outsourcing companies in Bangalore to handle your customers’ call

Heads up! Let’s get started to understand which call center company suits your business needs and deliver your customer a great experience. Your search for the same will likely be resolved by the end of this blog, or you may find some reliable options to consider.

AM2PM Support

AM2PM Support Pvt. Ltd. is a leading call center outsourcing provider in Bangalore, catering to various industries and businesses with unique and personalized customer service.

AM2PM is providing constant services to businesses like yours, and cultivating satisfaction among clientele through top-tier call support services. With  24/7 customer service availability, they help you in your operations, driving sales and building your brand reputation.

With a skilled team, they deliver customized solutions to meet your business and customers’ needs, efficiently handling calls and ensuring smooth interactions.

The in-house team ensures gentle and effective communication with customers. They have advanced technology solutions that can be customized to fit your project requirements and your budget.

Their services extend beyond call support to include chat support, data entry, and comprehensive BPO solutions, all aimed at improving business efficiency and reducing operational costs.

They provide a wide range of outsourcing solutions that help your business to improve its profitability and reduce costs.

Also, they adhere to maintaining your sensitive data and information safe and secure.

Inbound and outbound services

AM2PM call centers handle both incoming and outgoing calls. Inbound call center services include customer support, helpdesk support, order processing, technical support, and answering services. Outbound call center services typically include telemarketing, sales, lead generation, and customer follow-ups.

24/7 answering services

AM2PM Support operates round-the-clock, 365 days a year, ensuring that your customers receive support at any time of the day or night. This continuous availability helps you expand your business to more regions, as you can focus solely on your core business tasks without worrying about handling customer inquiries.

Multilingual support for better customer base

AM2PM’s call center employs agents proficient in multiple languages to cater to a diverse customer base. This capability can benefit your business by allowing you to tap into other regions and even international markets, especially if you’re targeting multicultural audiences. Providing support in customers’ preferred languages enhances satisfaction and loyalty, ultimately contributing to the growth and success of your business.

Customized solutions for business needs

AM2PM Support stands out for its customized approach to meet the unique requirements of your business. Unlike other service providers, they prioritize building lasting relationships based on trust and satisfaction rather than just completing transactions. This commitment extends to offering expertise, resources, innovation, and sustainability to ensure mutual success. Moreover, the company upholds the highest standards of data security, providing clients with peace of mind knowing that their information is handled with utmost care and confidentiality.

Pricing module

AM2PM Support offers five different pricing packages for call center outsourcing, designed to meet your specific business requirements. Unlike other companies that require you to provide detailed business information and answer numerous questions to receive pricing plans, AM2PM Support’s call center outsourcing pricing plans are transparent and easily accessible. 

Service metrics	Startup plan	Growth plan	Upscale plan	Expansion plan	Growbig plan
Availability	6 days, business hours	6 days, business hours	24/7	24/7	24/7
Free minutes per day	60	120	240	360	480
One-time setup fee	₹2,500	₹2,500	₹2,500	₹2,500	₹2,500
Monthly charge	₹9,999	₹17,999	₹39,999	₹49,999	₹59,999
Charges per extra minute	₹9	₹9	₹9	₹9	₹9
Real human interaction	✓	✓	✓	✓	✓
Recording availability	✓	✓	✓	✓	✓
Standard KPIs	✓	✓	✓	✓	✓
Dedicated reports	✓	✓	✓	✓	✓
Shared agent	✓	✓	✓	✓	✓

Reviews & ratings

⭐ 4.9 out of 5 (27 reviews) by Google.

Invensis

Invensis BPO provides its call center outsourcing services to various businesses and industries like healthcare, customs broker, logistics, chemical, and manufacturing in Bangalore. It helps in providing cost-efficient solutions for your call center needs whether you’re a small, medium-size, or multinational company.

Moreover, they deliver different types of call center services like inbound, outbound, and cold calls. 

• Invensis offers call center services for different activities including lead generation, customer care, answering services, and order management with inbound and outbound call center support. Live chat, etc.
• It can provide you service with your specified niche including finance, retail, and manufacturing to deliver your customer service wisely.

Pricing module

You can request a quote for pricing details.

Reviews & ratings

⭐ 4.4 out of 5 (26 reviews) by Trustpilot.

⭐ 3.7 out of 5 (83 reviews) by Glassdoor.

Trupp Global

Trupp Global is an established company based in Bangalore that offers call center services. They can help your business by providing end-to-end call center solutions tailored to your specific needs and requirements.

They are a one stop shop for all your business needs, following a flexible and agile approach to provide your customers with productive and effective solutions.

They provide various customer support like

•  It offers you inbound voice support and outbound voice support services that can help your business boost lead generation.
• Trupp Global provides you with 24/7 customer support service.
• Other supports that it can provide you are data entry, content moderation, E-commerce catalog management, etc.

Pricing module

You need to contact Trupp Global to get their pricing.

Reviews & ratings

⭐ 3.6 out of 5 (53 reviews) by Glassdoor.

⭐ 2.7 out of 5 (25 reviews) by AmbitionBox

Flatworld Solutions 

Flatworld Solutions is a global corporation that helps you build efficiency and enables your business to achieve long-term sustainable growth. They have 18 years of experience in serving global customers like customer service BPO.

• Their motto is to provide high-quality call center service with cost-effective solutions.
• It can give you 24×7 help desk support to ensure your timely answering to your customer.

Pricing module

You need to contact Flatworld Solution to know their pricing plan.

Reviews & ratings

⭐ 3.9 out of 5 (223 reviews) by Glassdoor.

⭐ 4.7 out of 5 (23 reviews) by Clutch.

Infosys BPM

Infosys BPM is a next-generation call center outsourcing company that provides call center services including outbound call center, inbound call center, and customer support solutions, to medium and small enterprises globally.

They help their clients improve their business processes, enhance effective business solutions, and deliver superior customer experiences.

• Infosys BPM focuses on creating a partnership with customers to understand customer needs. 
• It can also offer you other services including human resource outsourcing, BPM analysis, legal process outsourcing, and customer support service outsourcing.

Pricing module

You need to request the pricing for service to Infosys BPM.

Reviews & ratings

⭐ 3.5 out of 5 (5,994 reviews) by Glassdoor.

⭐ 4.0 out of 5 (2 reviews) by G2.

Expert Callers

Expert Callers is a well-known brand in Bangalore, with over 12 years of experience in delivering efficient, reliable call center outsourcing services. The company has extensive experience in providing round-the-clock customer support to businesses, helping them to achieve their goals by delivering top-quality customer service.

• Availability of 24/7 Expert Callers can help you to increase your customer opportunities.
• Expert Callers is a one-stop shop for all your service needs. They provide various services including appointment setting service, cold calling support, inbound, and outbound call center outsourcing.

Pricing module

You can request a quote to know the pricing of Expert Callers services.

Reviews & ratings

⭐ 3.6 out of 5 (39 reviews) by Glassdoor.

⭐ 3.7 out of 5 (173 reviews) by AmbitonBox.

📌 Related: Best call center outsourcing companies in Delhi NCR region

Phykon

Phykon provides you with top-notch call center service and helps your business manage with directional changes in technology. Phykon becomes your one-stop solution for all your outsourcing needs.

Their technology, infrastructure, and educated well-trained agents deliver results to your business. Phykon also stands as an off-shore business process outsourcing company with its headquarters in Mumbai, India. They specialize in telemarketing, data management outsourcing, customer service, lead generation outsourcing, and sales support for offshore companies.

• They can help in creating seamless business solutions using AI and robotic business automation, thus making your business future-proof.
• They provide a wide variety of tailored services that suit your businesses like inbound call center outsourcing, technical support, robotic process automation, digital marketing, etc.

Pricing module

You need to contact Phykon for their service.

Reviews & ratings

⭐ 4.2 out of 5 (71 reviews) by Glassdoor.

⭐ 3.8 out of 5 (33 reviews) by AmbitionBox.

[24]7.ai

[24]7.ai works around the clock to provide you with the best call center service. They have years of experience in the call center sector and they have the most advanced contact centers which will help in delivering consistent and 24/7 customer service and experience.

• With the help of AI-powered technology, they can handle complex situations with ease and thus deliver better results across digital and voice channels.

Pricing module

If you want to get [24]7.ai services then you can contact them for pricing.

Reviews & ratings

⭐ 4.1 out of 5 (3,557 reviews) by Glassdoor.

⭐ 4.2 out of 5 (12 reviews) by Gartner.

Firstsource Solution

Firstsource Solutions as per its name is a leading provider of customized call center services. They offer end-to-end calling services solutions across various sectors like insurance, banking telecommunications, and media.

They strive to deliver a great experience to your customers and evaluate their customer experience be it through calls, chat, messages, etc.

• Provides assistance for customer queries and concerns, ensuring satisfaction and effective issue resolution.
• Engages in proactive outreach to customers, nurturing engagement and addressing their needs effectively.
• Maintain round-the-clock availability for seamless communication, offering support whenever it’s needed.

Pricing module

You need to connect with Firstsource Solution to get their pricing structures.

Reviews & ratings

⭐ 3.4 out of 5 (2,974 reviews) by Glassdoor.

⭐ 3.2 out of 5 (2,934 reviews) by Indeed.

Vindhya E-Infomedia

You can enhance your customer satisfaction with Vindhya E-Infomedia call center company.

Vindhya E-Infomedia Pvt. Ltd. has pioneered itself in the calling industry by offering cost-effective and high-quality contact center services. Vindhya provides multilingual call center outsourcing support to your customers.

They provide various services like inbound and outbound calls, email support services, and live chat support services across various industries like retail, software, food industry, real estate healthcare, and many more.

• It emphasizes a personalized approach to provide responses to cater to individual customer needs.

• VINDHYA focuses on quick response times, ensuring timely assistance for your customers’ multiple queries.

Pricing module

For Vindhya E-Infomedia pricing, you need to contact them.

Reviews & ratings

⭐ 3.9 out of 5 (36 reviews) by Glassdoor.

⭐ 3.7 out of 5 (264 reviews) by AmbitionBox.

Hire a call center outsourcing company and build a family of happy customers 

Hiring a call center outsourcing company is the key to building a family of happy customers. These companies play a crucial role in the global customer service market, and selecting the best one, such as those in Bangalore, can significantly improve your customer call service.

Outsourcing your calls to experts like AM2PM Support allows you to elevate your customer service to new heights. These top call centers offer customized solutions tailored to your specific needs, ensuring excellent service even during off-hours or holidays.

By partnering with a call center outsourcing company, you can overcome challenges and streamline your processes for sustainable value growth. Ultimately, this competitive advantage will lead to greater success and a satisfied customer base. So why wait? Invest in a call center outsourcing company today and watch your business thrive with a family of happy customers.😄
Hurry up! Book a free call with AM2PM Support. Now!